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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 125 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the XPS 15's stunning OLED display, describing it as "eye watering." They also appreciate the laptop's build quality, with many commenting on its "good quality." The performance of the laptop meets expectations, with users stating that it "works exactly how I expected it to." While some users have concerns about the battery life, many are pleased with the price of the laptop, calling it a "good price."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 125 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    New Laptop is fast-buy the most you can afford

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Always like the XPS-this is replacing one that got old but still runs like a champ! This new one is super fast and might move it to 62GB of RAM. Nothing really running on it that would need it. I always buy the fastest I can afford so it will last a long time! The i9 version was a little too much..this was just right...

    I would recommend this to a friend
  • Pros mentioned:
    Oled display

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful machine, love the OLED screen and the hardware is very impressive. Had an older Dell XPS before getting this one and can definitely see the improvements.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    DELL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good laptop for using write code and play game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST XPS LAPTOP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. By far the BEST Dell XPS ADDITION.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It ok ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is doesn’t met what I am expected but laptop is OK.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey Chandu,

      Thank you for taking the time to leave us a review of your XPS 15 Touchscreen Laptop. We are sorry to hear that our product does not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance please use the toll-free number or chat link below to reach our support team at your convenience.

      Should you need further assistance; we recommend that you contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Best Regards,
      Summer@Dell Dell

  • Pros mentioned:
    Oled display, Processor speed

    Rated 5 out of 5 stars

    The white looks really nice.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As most reviewers have noted, this laptop is fast and it has a lovely display. What surprised me is the white color. I thought I might not like it but it's actually very well done. It looks top quality, not shiny plastic or anything like that. The backlight on the keyboard is a nice blue-white color that looks really good. Of course, this is a fast computer and the graphics are just superior. I'm saying this is the context of a business or video editing device. It is not a gaming computer, so don't buy expecting that level of performance. For me, the only negative is a common complaint of Windows-based laptops - the battery. If you're working on resource-intense tasks you can expect only about 4 hours from the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Oled display
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Sleek Yet Powerful!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has everything a power user could want. OLED touch screen, large screen real estate, full-sized keyboard, huge track pad, large palm rest area, light form factor. The only real down sides would be battery life and I/O. There are only three USB-C ports, a headphone jack and a memory card slot, though it is full sized. But with the accompanied Dell USB-C adapter, this really solves that problem. The back lighting against the white keys is a little much and makes the lighting really work against you, but other than that, this laptop really is amazing. I would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, long battery life, great graphics. Running AutoCad on it without a hiccup.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Dell XPS 15

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new XPS 15. I had to order one with a touch screen but it came quickly. I bought the white model although I didn't want white but it was a great discount. Actually the white model is a beautiful silver white on the outside. The inside is very smooth but the edge is a bit sharp on the wrist. I am not a skilled computer user. For years I had access to talented IT folks at work. Now retiring without such support, it was essential that I purchased and used My Best Buy Total. So far they have been excellent (just two weeks) with getting different applications installed. I hope I will continue to be pleased with it in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is excellent. Fast speed and true graphic color. My daughter uses this laptop for her graphic design study. Also no issue when playing heavy games.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    This is a great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an outstanding laptop. The touchscreen is responsive and the quality of the screen is beautiful. I get about 3-4 hours of moderate to heavy usage when just using battery power. I've never purchased a laptop this expensive but I wanted something that could last me a good while. One of the smallest features that I love is I can open the laptop with one hand. Also, the touchpad is really responsive and works very well for me. I don't have issues accidentally clicking places I'm not trying too. You can do a little bit of gaming but nothing too advanced.

    I would recommend this to a friend
  • Pros mentioned:
    Oled display, Processor speed

    Rated 5 out of 5 stars

    It Works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice laptop. it is fast and somewhat light weight for the size. OLED display is nice to look at for long periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Laptop for Good Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time ever owning a computer this nice. The build quality is awesome. It is like Surface quality. I purchased a Surface Pro for my son, and the quality is impressive. The same can be said for the Dell XPS 15. I got a great deal with open box and it only had one little wear area on the outside of the cover. I just took some cleaner to the rest and it cleaned right up. Love how fast it is and it handles my 4k videos quite well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Oled display, Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick to start up and great on battery. The OLED screen is perfect and can handle any task i throw at it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Touch screen

    Rated 5 out of 5 stars

    Great for Productivity and Gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This screen is liquidy smooth! Never had such a wonderful machine. Performance is great too, even can run games with the built in 3050ti. Recommended for power users requiring a PC or finance professionals. If you are a casual user and can do mac, the macbook air is a much ligher machine and more portable.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    VERY SATISFIED DELL CUSTOMER!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dell Laptop computer was delivered by Best Buy as promised. The computer itself is terrific ....especially the touch screen.....great clarity and resolution from the screen, very fast.....upgraded from a 20 year old DELL desktop, windows XP.......which I was also very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Oled display

    Rated 5 out of 5 stars

    Amazing Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them white color. It's easy and fast to set up and use. Bluetooth devices connect automatically without any issues. The display is beautiful. The battery lasts for several days on standby and a couple of days while using. I would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dell XPS 15 OLED Touch Screen Laptop with the 12th Gen Intel Core i7 is a really nice computer. Nice speed and easy to operate. With 16GB memory, it has plenty of storage. It is a nice size, very slim and light.

    I would recommend this to a friend
  • Pros mentioned:
    Oled display

    Rated 5 out of 5 stars

    The best of windows laptops

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great laptop, build quality is excellent, display is amazing, keyboard and trackpad are the best for windows. Ultimately I returned it because I realized I didn’t need something this powerful since I already have a gaming desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Oled display, Performance

    Rated 5 out of 5 stars

    Dell XPS

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this laptop now (the white i7, 1tb, 16gb) for about three months now and I love it. It feels modern, sleek, the display is rich. The performance is exactly what I was needing. Great for light gaming, coding and light video editing.

    I would recommend this to a friend
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