Customer Ratings & Reviews
- Model:
- XPS8960-7961BLK-PUS
- SKU:
- 6538061
to a friend
Good Computer But.....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer BUT: not enough USB ports. No Analog connection for monitor; even though I am using HDMI, I'd like the option to run Analog for some old monitors. Came with Windows 11 Home BUT I WANTED Windows 11 PRO and Best Buy gave me not option to purchase that (I bought it later). NO DVD player or writer.
No, I would not recommend this to a friendA new Win 11 PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really easy to place and order with Best Buy. As always, another well made Dell product. Unfortunately, setting up a Win 11 PC is a horror. Win 10 and it's predecessors were really easy to set up. I cannot understand why Windows decided to change so much. Fortunately, I'm retired and have plenty of time. I would suggest that inexperienced folks have the Geek Squad set up their new Win 11 device.
I would recommend this to a friendIt's a Lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a lemon :( And it's going back to the store. It was miserable right out of the box... took 6 goes to get it to run ... fought with the start up ... it crashed :( Finally got it to update, set up email and passwords... I thought it was good to go... it crashed and wouldn't turn back on
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear AngryHB,
We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing issues that you are experiencing with your Dell XPS 8960 Desktop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Great computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do a little of everything, gaming, videos and working. Its still very new, but it is working flawlessly. Its fast and the video is smooth. I have been purchasing Dell computers for years now and i will continue to.
I would recommend this to a friendGreat Computer!!! I love eveything!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great and quiet and powerful computer!! What's not to like.
I would recommend this to a friendDell desktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect buy no issues very quiet functioning great.I love my new Dell xps desktop
I would recommend this to a friendBest Buy FAIL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you check the specs displayed on the web page, it says; "cpu base clock frequency 5.1Ghz". I knew this wasn't right. I figured it was either the 2.1 - 5.1 cpu, or the 3.4 - 5.1 cpu. I spoke with a BB Rep on the phone who assured me it is the 3.4 - 5.1 cpu. Bought it, set it up and checked the system specs. It is the 2.1 cpu. Factory reset, and back it goes. Come on Best Buy, between your deceptive website, and your unknowledgeable Reps, get your head out of your butt. P.S. so I had to make a recommendation choice. I chose yes because this machine would be fine for light duty tasks. The bad guy here is Best Buy, not Dell.
I would recommend this to a friendAwesome computer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome computer. Works as it should. Happy with my purchase.
I would recommend this to a friend