Customer Ratings & Reviews

Fantastic drone. Insanely good footage, and usability. Highly recommend

I was hoping to get something decent but my refurbished came with a broken gimble video feed was choppy i had tried everything then upon further inspection to see if there was any blockage the gimble mount side was loose from the socket so I returned it back. I did not buy the warrenty and should have.

I just received my delivery of a Refurbished Mavic 3 Pro Fly More Combo. It was evident that the drone had not undergone a detailed refurbishment process. It appeared to be a used drone that someone had returned without any refurbishment process. I called the 1-800 number, and they suggested I take it to the local store to return it or see if any resolution can be agreed to. The Best Buy associate I talked to on the phone was very professional and helpful. All I have done so far is open the box and view the drone. I may try and fire it up to see how it works, but at first glance, one of the propellers was bent and damaged to the point I would not feel comfortable using it without swapping it out. I would expect that an easily replaceable item like this would have been replaced if truly refurbished. This leads me to believe there may be other issues. I understand cosmetic scuffs and scratches on a refurbished unit, but not outright damage. I will post an update, but I can not recommend buying a refurbished drone from Best Buy at this time.

I am insanely satisfied with this purchase of the Geek Squad certified Mavic 3 Pro drone. After an awful experience with an online camera retailer I've used for years, I was hesitant but couldn't pass up the deal because of the price. The box was damaged and I'm guessing that's why it was returned. But when I opened it up, it appears to be brand new. The drone still had all of the stickers applied that you have to remove before use and all of the batteries, parts and accessories were still factory sealed. I took everything, charged the remote and batteries, downloaded updates and was in the air in a short time. Everything works as expected. The only glitch was the drone had already been activated. So, I had to go through DJI support, upload a video and was able to get DJI Care in about 1/2 and hour. Flawless, seamless transaction - and I saved about $800!

Purchase drone back September, all I can say this drone is the best of the best drone out in the market couldn’t be happier with this purchase with the quality built and cameras picture and videos. Go get your self one won’t be disappointed…

Super happy with my drone purchased under the Geek Squad refurbished program saving a lot of money ($800) with basically a brand new drone, everything was brand new sealed except the drone and controller that maybe has been used once. The drone came with no DJI box but with a white box instead. Not a big deal due the fact we don't need the box since we open it. Definitely recommended to go through the refurbished program with Geek Squad!!

Don't waste your time with refurbished from Best Buy. Received my drone and one of the batteries did not work. It took exactly 2 seconds to figure out. Apparently, that must have eluded the expert Geek Squad's evaluation. Honestly, that would not have been a problem, but when I took the drone to my closest Best Buy, the Geek Squad rep refused to look at the drone/battery and said my only option was return the drone and try again. She argued that refurbished purchases don't have any warranty without a secondary service plan, despite saying that there is a 90 day part/labor coverage on Best Buy's website. tl;dr: Drone good, Best Buy's refurbished program bad.

Great drone. Telephoto lense is awesome. Not to big and not to small.

Easy to set up and fly. Not my first DJI but def priciest. Flying is so smooth and even in windy conditions there was minimal effect to video capture. Smooth flight.

One of the best folding drones money can buy, with the exception of the newly released Mavic 4 Pro. Bought refurbished and was like new. The telephoto lens is a game changer.

Best buy used a 3rd party shipping company, they said they delivered the drone and they never did!! Asked for a replacement and Best Buy declined the replacement 3 times. I am still dealing with best buy, told best buy to contact the shipping company and ask for my signature and they never did! Do not get anything delivered to your house, they are using a poor 3rd party shipping company and you will risk losing your order and best buy will not provide a refund! BUYER BEWARE.

The box look extremely beaten up. I was worried at first but the drone was perfect. No major flaws especially for a refurbished unit. I was able to get DJI refresh by doing a video verification which you can google up.

The drone I recived was not flown and I was able to get DJI care. The drone it self takes great pictures and videos. Very worth the price.

I was a little skeptical of the refurbished DJI drone but after going through all the items in the box and later test flying the Mavic 3, all was good! I got a really good deal!

The drone had already been activated. One of the batteries had been used 36 times. DJI told me to take it back. Did not qualify for DJI refresh. Ended up taking it back.

I bought a refurbished DJI 3 PRO, so far its been great, like New! Ty Bb

This is the best drone by far ,excellent camera and beautiful high quality image

I got a drone that has only 1 cycle on one of the batteries. The other two batteries has zero cycles and this was cheaper than the DJI website for a referbished unit. I would recommend to friends and family to buy this product. Now i have to see if i can get care refresh through DJI by contacting support.

Highly recommend this kit for anyone amateur or professions

I bought this 2 separate times, both time was missing charger..... ended up buying drone brand new with out extras for same price.....