Customers express satisfaction with the professional and helpful attitude of the installers. They appreciate the quality of the installation, describing it as well-done. However, some customers experienced unreliable service and frequent rescheduling, which caused inconvenience and frustration.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 147 reviews
Rated 4 out of 5 stars
A professional job (after some delay)
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The installers were polite and professional when completing the job, and the cameras are working great. Unfortunately, the local installer that Best Buy contracted with cancelled my appointment twice - both times the day before the install was scheduled - requiring multiple phone calls and repeated rescheduling.
I would recommend this to a friend
Pros mentioned:
Wire concealment
Rated 5 out of 5 stars
Installation of 2 wired cams.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased 2 Swann cameras. The install guys did a great job in concealing cables and setting up. But they were not too all familar with the Swann brand. But still they seemed very helpful in getting it set up correctly for our house.
I would recommend this to a friend
Rated 1 out of 5 stars
Geek Squad could not install the ring cameras!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent was not able to install Ring cameras. We had to return everything. The store personnel should have known that the items could not be installed.
No, I would not recommend this to a friend
Cons mentioned:
Camera installation
Rated 1 out of 5 stars
sam
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This reviewer received promo considerations or sweepstakes entry for writing a review.
finally had knowledge that the geeks had no experience in installing security cameras. instead of installing the security box on the second floor it should have been installed on the first floor where the cameras are. my neighbor had more knowledge . you may be good at computers but never informed me that if they dont complete the job correctly iam still responsible to pay the bill. will not give you a good referral. ill definitely blog .it will definitely define my business with you.
No, I would not recommend this to a friend
Cons mentioned:
Installation time
Rated 2 out of 5 stars
Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Can’t they never install the cameras and always had an excuse ,why they couldn’t install the cameras
It’s been four weeks and still waiting.Maybe next month they may get it right!!!!!!!
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great Service by Geek Squad Professionals
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad technicians were excellent. They knew exactly what to do and even provided additional information on what else I needed to purchase. They even went back to Best Buy and pick up the additional items I needed to complete the church security setup. That was so great, this saved me time from having to go purchase it and than having to call and schedule another service installment.
I would recommend this to a friend
Rated 1 out of 5 stars
respect schedules that are set up through the sto
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would not recommend The geek squad they did not stay with the schedule they did not call me on a Friday when they're supposed to show up when I took off time from work they did not I want to listen to what the store and I have already had scheduled and they kept changing the schedule and notify me through my email that's going to be on a working day when I could not take that time off from work and then they started calling me repeat of times throughout the day to pressure me into taking the time off on that day....they would not even recognize that they were in the wrong when they were the ones who kept breaking the schedule and then rescheduling without even letting me know what would be convenient for both of us
No, I would not recommend this to a friend
Brand response from GeekSquadSupport
Posted .
Thanks for uploading a review! However, the experience you have described sounds like a far cry from the one we intended. The point of scheduling an appointment is so that you can have proper notice, and can find a time-frame that best works with your schedule, so it hurts us to hear that the team kept rescheduling and pressuring you to take a day off that worked better for them. That certainly should not be happening, so we're grateful you took the time to share this with us. For further assistance, so we can try to turn this around, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
CAMERA WIRED INSTALLATION
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent service Very knowledgeable
Experienced Highly recommend this service
I would recommend this to a friend
Rated 4 out of 5 stars
Decent Install
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The gentleman was nice and did the job. When I asked some questions, he seemed disengaged and he didn’t cut some zip-ties after the job.
I would recommend this to a friend
Rated 4 out of 5 stars
Geek Squad is awesome!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Reasonable priced camera. I did require the assistance of the Geek Squad to set it up. As usual, the Geek Squad does not disappoint!
I would recommend this to a friend
Rated 2 out of 5 stars
Recorder install did not work out but great try
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Not fair to be critical but the suggested recording unit was not compatible with the already installed hard wired cameras.
The Geek squad guys worked very hard to make it work so no blame on them.
I would recommend this to a friend
Rated 4 out of 5 stars
Awesome!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I tried wifi cameras but they are not reliable at all (at least for me). I strongly recommend hard wired cameras. It’s a lot of work to install but it’s a small price to pay for the consistency and reliability that the camera provides
I would recommend this to a friend
Cons mentioned:
Camera installation
Rated 1 out of 5 stars
Unable to install
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased cameras after recommendation from Best Buy in-home consultation. Package shipped to incorrect address. Install team showed up a week before the actual appointment, then informed me they could not do the install as there was no power in the area of installation and they do not like to install on brick. This information conflicted with the consultant's opinion. Bottom line, I cancelled the service and will install myself.
No, I would not recommend this to a friend
Brand response from GeekSquadSupport
Posted .
Thank you for taking a few minutes to publish your review. We strive to provide the best advice and execute your services properly and efficiently. It sounds like there were missteps at every turn and we apologize for your experience not being as smooth as anticipated. If needed, please call us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 5 out of 5 stars
Reliable camera installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I totally love Best Buy installation service for the products you buy with them. This service is free if you bundle with a product that matches. You can schedule the installation appointment while placing your order online and you can reschedule as per your need. The Geek Squad agents are so friendly and knowledgeable. They recommend best products for you and answer every question
I would recommend this to a friend
Rated 5 out of 5 stars
I wish Geek Squad could install EVERYTHING!!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Mac and Monica were not only pleasant to talk to, but very knowledgeable about the equipment. They were able to listen to my needs and provide suggestions for the placement of my cameras. They also provided tips on other ways I can benefit from my home security system. Anytime I purchase equipment from Best Buy I will request Geek Squad for the installation. I highly recommend them because They are worth it!!!!
I would recommend this to a friend
Cons mentioned:
Camera installation
Rated 2 out of 5 stars
Wired camera installation
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wired camera installation Was not able to be performed because the geek squad agent said the construction of the home was not new.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Geek squad installed my security cameras
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It was expensive. They were here all day getting up into the hot attic to install my security cameras. I would not have been able to install them on my own. They were nice and helpful.
I would recommend this to a friend
Pros mentioned:
Wire concealment
Rated 5 out of 5 stars
Camera installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents did a wonderful job of hiding wires. No problems with the installation
I would recommend this to a friend
Rated 5 out of 5 stars
Highly recommend Bryan and Reuben, Geek squad!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bryan and Reuben, a superb Geek squad team, installed my outdoor security camera system including dvr and remote phone access. They were thorough and knowledgeable, demonstrating a great attention to detail. They gave 200% plus!
Years ago I used a different service to install an outdoor security camera system who were terrible compared to my experience with this installation. Today's service by Bryan and Reuben was outstanding in all respects.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Flood Light Cameras!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The installer did a great job installing the cameras, however I felt that he completely forgot that he prompted me to purchase flood light cameras in lieu of the Ring doorbell, which created a problem with the scheduling service. I felt that the installer made me look dishonest, and I didn't appreciate that. The cameras works fine and I haven't experienced any problems with them.