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Customer Ratings & Reviews

Your price for this item is $599.99

Customer reviews

Rating 4.4 out of 5 stars with 130 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the Cinetic Big Ball Canister Vacuum's powerful suction, easy maneuverability, and lightweight design. They appreciate the variety of attachments that make vacuuming a breeze. While some find the canister a bit cumbersome and the price on the higher side, overall, customers are pleased with its performance and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 130 reviews
  • Pros mentioned:
    Attachments, Maneuverability

    Rated 5 out of 5 stars

    Lightweight and easy to maneuver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this canister Dyson vacuum. It's so easy to maneuver. U can adjust the height of the stick portion whic is great for storage of the vacuum too. You are able to easily vacuum under your sofa or tables because of the flexibility of the stick. It easily comes apart to use the different attachments that come with the vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Lightweight

    Rated 4 out of 5 stars

    Awesome power.....Canister is too small

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. Big house, lots of pets...this thing has amazing suction...It takes some getting used to. If you bear down too hard on the vacuum it will get stuck on the carpet. That said...It's SO good...the canister gets full every couple of rooms. Once you get used to that - this thing is awesome. We replaced a 9 year old Dyson...The accessories for the furniture are amazing. Overall, very happy with the purchase. The price is a bit stiff...If it lasts as long as the last one - it will have been worth it. We love not having the "weight" of the entire vacuum while moving about. The canister follows you around just like when we were kids. Last thing.....At this point we have to pull the whole extension cord out as it's still too stiff to "unwind" as the canister travels away from the plug.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Lightweight

    Rated 5 out of 5 stars

    Great use for animal & heavy use areas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use & change parts for many uses. Fairly lightweight to carry & pull when used. A few suggestions-would like on/off switch on handle instead of canister & must take care when using adapters since plastic seems thinly molded. The main brush adapter works well with just suction as created by design. Simple design to empty canister however bottom plastic clip could easily be broken when reconnecting if not careful.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great for animals and people with long hair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two people in the house with long hair and a dog that has long hair and sheds. This vacuum rates high with this family. Only thing that is kind of irritating is that ball seems to roll around all the time on me. It rolls and keeps going, but just is a bit annoying that it doesn't stay upright ...that is just my little quirk since we have two other Dysons that don't have the ball that rolls....but it does clean!

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Awesome Vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best canister vacuum I’ve ever owned. Easy assembly, quick attachment changes, and a retractable cord. The adjustable wand is easy on each person of different heights. It’s reasonably quiet and doesn’t lose power. There’s a quick release trigger for those little area rugs that always seem to get sucked up by mistake.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Love my new vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having pets and kids means having a good vacuum. There are so many things about this vacuum that I love. It makes it easy to get under tables and cabinets and is easy to empty.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several vacuum cleaners over the years and Dyson by far is always the best. This canister is easy to maneuver & I love the retractable cord! The most important is the powerful suction. It does great at trapping pet hair without blowing it around.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Excellent for pet owners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a dog owner, I have gone through many vacuum cleaners over the years but this has proven to be effective and resilient. In addition, the vacuum is easy to use and comes with an excellent company warranty through Dyson

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything they said was true. great suction , handle swivel s to where you can vacuum anywhere. Get the hardwood attachment, perfect for hardwood floors picks up the first sweep so far so good

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Excellent Vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I love this vacuum. It is easily the most I've spent on such an item, so the bar is high. The couple of attachments I've used have been easy to navigate, and unlike my last couple of vacuums, they are securely affixed to the vacuum and they don't fall off. Stairs are incredibly easy to clean now - for which I am grateful. Carpet seems like it takes a couple of passes, but maybe that's just me. Regardless, I am happy to do it to ensure it's clean. And when I do, I am always shocked at how much dirt, hair, etc. is in the canister. The brush works on the hardwoods and tile, but there is an attachment that works better...and again, it's right there, ready to use. No joke, the adjustable wand is fantastic for convincing my daughters to use the vacuum in their rooms. Easy up, easy down. Perhaps my favorite part: the cord winds into the machine for easy storage. Proof that God loves us.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    Expensive vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done and great suction. No filter is nice but the price is not. All the accessories but no real place to put them. I leave them in the box.

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Cons mentioned:
    Canister

    Rated 4 out of 5 stars

    Multifunctional strongISH vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've heard nothing but positive things about dyson vacuums, from friends, clients, etc. I love this vacuum however I feel as though we made a mistake by not getting the "big ball" model instead. There's only so much a canister vacuum can handle no matter what.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as the DC21 Stoaway?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this yesterday. My wife loves that the vacuum wand is lighter and more maneuverable than our almost 10-year old DC21 Stowaway. Due to that unit's performance, we were pretty much set on a Dyson. We opted for this unit. I tried it myself today and found some of the innovation interesting, but seemingly less useful than our previous unit. For instance, the motor running the brush-head is now run by vacuum suction. It's cool, but does not seem to be as effective as the electric run motor - with harder bristles - on the old unit. The comparison to the old unit aside, it just does not seem to be picking up and cleaning the carpet very well... I'm still kicking this thing around, but I am not impressed thus far. As they say in investing, "past performance is not indicative of future results". If I find through trial and error that I am wrong, I'll be back to update my review.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi Jorge, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Canister vacuum. I am pleased to hear your wife is satisfied with the vacuum's weight and ease of maneuverability. The canister vacuums all have brushbars powered by suction. The brush bar is also made of carbon fiber filaments maker them safer for use on bare floors.

      We would value the opportunity to address any questions or concerns about your vacuum. Please contact us at [email protected] with your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great Dyson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dyson works great. No need to own a broom because this animal style sucks up everything.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Powerful Suction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this canister system to replace the previous model I purchased a year or two ago. The suction is powerful. The quality is there but somehow I felt it was a little less compared to the previous model. I believe it had to do with emptying the canister. The mechanism would sometimes hang and in addition the plastic seemed a little thinner too me. Even given my initial impression I had intended on keeping the system however I returned it because the power cord would just all of sudden start on its own slowly winding back into the system without engaging the mechanism. I would still recommend if you're fortunate to get one without the power cord issue because otherwise it is over great.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Omg! WOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so I was very hesitant when we got this, first cause of the price and second cause I was thinking it would loose suction like all other vacuums. We've had it for 6 months now and this vacuum is awesome! It continues to suck EVERYTHING up even on different floors. Vacuuming our stairs is even easier now with the long handle. It sucks up the stray hairs that fall and they don't get tangled up in the brush like all other vacuums. So far I've been able to easily just pull off whatever hairs do get rolled up. And to empty this baby is even easier! So bags or anything! I haven't used the attachments which I should use cause I'm sure I'll love those even more. Bottom line greatest but we've invested in!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Lightweight

    Rated 4 out of 5 stars

    Excellent vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong suction yet lightweight and easy to maneuver since it is small. The bag less dust holder is simple to remove and clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expected more suction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A couple of things about this vacuum... it has decent tools/attachments and worked well on blinds. Expected a little more suction power though. I also wished it had an on/off switch at the handle rather than on the canister only.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Suction

    Rated 5 out of 5 stars

    Strong Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does the trick. It has a lot of suction powers. The light handle makes it easy to clean without having to carry the whole vacuum. Works great for pets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife and I will not part with it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife was skeptical of a "plastic" sweeper. We have two cats and a dog. Three weeks into ownership my wife rates the Dyson as excellent. She has never had a better sweeper to pick up pet hair! She also loves the combo crevice tool brush. Only one wish by my wife is for an on/off switch up on the handle instead of on the canister itself.

    I would recommend this to a friend
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