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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 27 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the Reflect 50" Smart Mirror for its convenient workout feature that allows users to work out on their own schedule, level, and choice of programs. Setting up the smart mirror is also said to be very easy. However, some customers are not pleased with the subscription requirement, which can cost upwards of $39 per month.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Listen, it’s cool. Get it at the right price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this thing allot. I haven’t run into the network issues I’ve read about but will Update this if I do. Prices fluctuates, but I had never seen a better price than Best Buy’s.

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Hi Dave,
      We are so happy you are training with us!
      If you have any issues we are here for you!!! Echelon

  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Great workout “partner”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great workout tool. I bought it for my partner and she loves it. Workout on your schedule, level and choice of programs. Easy to install and connect to the Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Variety of classes, Workout

    Rated 5 out of 5 stars

    Echelon Fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good variety of classes from Yoga to cardio. Got good sweat from cardio classes Very happy with installation service.

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Thank you for the feedback and Welcome to the Echelon family! Echelon

  • Pros mentioned:
    Price, Workout

    Rated 5 out of 5 stars

    I was torn between this and "The Mirror"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy to have chosen this. Besides the fact that the monthly subscription is less than "The Mirror" you can also purchase a bike to go along with the reflect to complete the workout with extra cardio. The workouts are great and I especially like the core videos and classes. I recommend this for anyone who does not feel their normal in home routine is working.

    I would recommend this to a friend
  • Pros mentioned:
    Variety of classes

    Rated 5 out of 5 stars

    Great purchase! Love love love my reflect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my echelon reflect! I was researching this and the mirror for about a month before purchasing and decided to go with the reflect and purchased it on sale. I practice and teach hot yoga everyday, so being active I wanted to be sure I could stay active everyday at home since group fitness is still not open and since I have small kids at home. I had to get a wifi extender from my internet service since the live classes were freezing up. Since I got an additional router I haven't had any issues. The mirror is sleek and takes up no space what so every. the classes are fantastic, so much variety, live classes, and on demand classes. I use my reflect everyday and I never get bored. If your on the fence about purchasing it go for it! im so glad I did ...2 months later and still using it everyday and look forward to working out!

    I would recommend this to a friend
  • Pros mentioned:
    Convenient, Easy to set up

    Rated 5 out of 5 stars

    Echleon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoyed the set up crew who installed our work out mirror. It was easy to set up each of our work out groups. It has made it easier for us to work out each day since we don't have to leave the house and go to a public exercise company.

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Welcome to the Echelon Family! Echelon

  • Cons mentioned:
    Heart monitor, Subscription

    Rated 2 out of 5 stars

    Not Worth It In My Opinion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I admit it's a nice looking product. As described the actual touch screen is much smaller than the mirror frame itself. Touch functions are nice and responsive. The locker is you spend this much for the product and they don't give you the heart monitor which is an extra $80. Allot of functionality is lost without the monitor. Buyer beware that as of this review Apple nor Android based watches are not supported for heart rate monitoring. Add the $39 monthly fee and you don't get what you paid for. Better off just playing YouTube exercise videos for free.

    No, I would not recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Hi Bucky, We are sorry to hear that you weren't thrilled with our Reflect. Any heart rate monitor is compatible as long as it has Bluetooth functionality. Apple and Android products are compatible with the Reflect. Apple products must have the ARM64 chip and be at least iOS 9 or later. Android must be 6.0 or later. Echelon

  • Pros mentioned:
    Workout
    Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works well great for fitness at home love item, you do have to get membership

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORTH IT!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get a full body touchscreen mirror, classes in your own home, 3 months free trial before purchasing the membership. Also you have access to Echelon United classes - including spin classes and more. You can pause membership if you don’t feel like using it. It’s a great investment when we can’t go to the gyms - it will be awhile before we go back to normal. Yes you can use YouTube classes, but if you can splurge and treat yourself, why not! It’s actually pretty fun. I got mine for HALF OFF (waited for a good sale), and it’s worth it!! I love it :)

    I would recommend this to a friend
  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Great workout mirror

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this item for Christmas and absolutely love it, even the short time of 10 min workouts are great! The only con o have come across is the reflect 50” doesn’t connect to the app at this time due to being a new line.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried getting this mirror to operate for two days. Instruction manual was among the worst manual I have ever reviewed. Contacted Echelon to get help and spent at least an hour without them being able to help me. Customer rep sent me an e-mail with a download to a USB drive which also did not get this system to work. He also was going to get back to me today which he did not. Problem stems from the fact that unit requires you to download an update which Echelon is having problems with. You cannot download as it gets hung up no matter how many times you try. Without update the system is simply a extremely expense mirror.

    No, I would not recommend this to a friend
    • Brand response from BestBuy
      Posted .

      I am really embarrassed and sorry that you experienced this level of problems with your Reflect. I would love an opportunity to make it up to you. I am the VP of Sales and my email is [email protected]. Feel free to contact me and I’ll be happy to work with you to change the way you look at Echelon Fit! Echelon

  • Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    Quality Workout Guide

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this. Another way to change up workouts. It does require subscription, but we have other Echelon products and they work off of the same subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to set up

    Rated 5 out of 5 stars

    Echelon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and use. Has a number of different options with the subscription. Also easy to see in any type of lighting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echelon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase . Does everything it said and more . Shipped to the store in a timely manner .

    I would recommend this to a friend
  • Pros mentioned:
    Easy to set up

    Rated 5 out of 5 stars

    Echelon - Reflect 50"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was easy to set up and operate. Has a bunch of classes and categories. Was very easy to mount on the wall.

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Hi Bobbyb,

      We are so glad you love the Reflect! Welcome to the Echelon Family! Echelon

  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Workout

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greta gift for my snl, she workout so this was a great fit for her and nice size

    I would recommend this to a friend
  • Cons mentioned:
    Poor navigation

    Rated 2 out of 5 stars

    Good idea, poor execution

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good in theory, but falls short. Lots of workouts, but are nearly impossible to navigate and are poorly organized. I wanted to love this, but I just couldn’t. Me and my wife are accustomed to rigorous workouts and these don’t seem to have the energy or intensity that we are used to. I’m going to return this, I can’t justify monthly fees for the quality of the workouts.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    Fun to Use

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy it and comes with so many options but you will need subscription

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      We appreciate your feedback. Thank you for choosing to be apart of the Echelon family! Echelon

  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect antidote for The family working out at home during the Covid lockdowns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work Out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it……………………………………………………………………………………………………………….

    I would recommend this to a friend
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