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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 137 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are pleased with the DEEBOT N10 MAX+ Robot Vacuum and Mop's mopping capabilities, ease of use, app, mapping, and self-emptying function. They appreciate its quiet operation, long battery life, and affordable price point. However, some users have experienced issues with the vacuum getting stuck and having difficulty finding the docking station.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 137 reviews
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Robot vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. It gets a little confused sometimes though & you have to watch it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great for in between deeper vacuum cleaning times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does great on wood laminate floors. Not quite as good on carpet. Picks up dog hair well. Will use it during the week in between more thorough vacuuming times. Doesn’t replace regular vacuuming with a heavier duty vacuum. Overall, pleased.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not worth the money!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this when it was an $1100 machine stating it was great for all surfaces and for pet hair. I would have been better off purchasing a $100 robot for cleaning. This thing is so glitchy. It doesnt follow the zones half the time gets stuck and just cleans the same area over and over. Even after creating a new zone still the same issues. Then the key reason i purchased was for pet hair and automatic removal of waste. Well, that is not the case. I have to clean the dust bin manually every single time. What is the point of this machine when it does nothing it states. Oh and last thing, half the time it cant even find its home. Waste of money and will never purchase from deebot again.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house has no carpet. It has wood and tiled floors. This vaccume maps and navigates around obstacles  with ease. It has a low profile that allows it to get under the overhang of my kitchen cabinets, thats not always the case with other vacuums. It returns to base evertime. The only issue is if you have a dog with long hair like a lab, when it goes to self empty at the base, it often cant suck the hair out. The two ports it uses to suck the debris out are fairly small when talking about sucking a container of hair out of them. To solve this I just set it to self empty more frequently so it would be less hair clumped together. I dont have amy regrets, its a good vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My new cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Does just what it says! Makes my job so much easier!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great value for purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy install and instructions to work the product. cons no extra cleaning cloth and brush unlike other ecovacs. bought product on sale so its good pricing for now. alexa and smart device applicable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Robotic Vacuum for the Price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned a number of these robot vacuums over the years. This one, so far, has been a winner! Very quiet, cleans well and thoroughly. Our hope is approximately 1,700 sq. ft. with mostly LVT flooring. It finishes the job on one charge and the auto-empty feature has worked flawlessly thus far. If your looking for a reasonably priced robot vacuum with lots of features, I highly recommend this one.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great job picking up cat hair

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! It does a great job cleaning up cat hair and is very quiet. It sends an alert to my phone when it needs emptied. The app is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best thing ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing ever! I have a husky/malamute mix thats sheds like crazy and i have not used a broom since i purchased this product. I run it every morning. Only regret is that i wished i would of waited for the new one to come out.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great Robot Vac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better cleaning compared to the Roomba that we had. Would be even better if the room set-up was easier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Vacuum it sucks pretty good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sweeper bristles have disconnected from the unit, twice while in use now, but overall, it's worked as expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wondering full. I love it awesome. I would like to buy it again once it damage because total tech membership don’t cover anything please don’t buy total tech support

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    :/

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this one because it is more modern but i should have bought the 8 because it was way better :/ this one gets confused during cleaning goes over things it shouldnt and didnt bring any back up pads for cleaning or any bags for the dirt it picks up.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Rated 4 out of 5 stars

    Good vacuum

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great vacuum, it does its job but for some reason sometimes the map gets moved in the app and then the robot won’t clean everywhere it is supposed to because of the shift on the map and then you have to delete the current map and do the mapping all over which is annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Little vacuum that could

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. It does a really great job, even the edges. Uses little water to mop and the mopping pad cleans easily with dish detergent.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    Ecovac

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy ever. It vacuums and mops. You can choose the intensity for both chores.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product it does the job and silently I use it everyday

    I would recommend this to a friend
  • Cons mentioned:
    Docking

    Rated 4 out of 5 stars

    Pretty inpressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good , it does go mad at times and refuses to dock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecovacs Deebot Vacuum.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my kid. He loves it. Uses it consitantly. Would be great if they sold the unit with extra dust bags considerony you cant buy them in the store. But thats the only concern i have.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Started working OK now are not working OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK, I’m a little bit concerned on this one. I bought two of them and I’m not sure what’s going on but they start to work and do some of the work and then go back to their homebase. They are just not doing the whole job. I have one upstairs and one downstairs I don’t know what’s wrong with them. I may have to return them, however I haven’t had the time to do that

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi there,

      Thank you sincerely for letting us know about the issue you'reexperiencing. We truly appreciate your feedback and want to resolve this for you as quickly as possible.

      In order to prioritize your case effectively, we kindly ask you to directhereation act our specialized support team through Email: [email protected]

      If you're able to share a screenshot of your review, that woulld give us extra clarity, but, no worries if not!

      We're ready to assist you right away. ecovacs

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