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Customer reviews

Rating 3.9 out of 5 stars with 355 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers praise the DEEBOT OZMO U2 Robotic Vacuum & Mop for its excellent cleaning performance, ease of use, and quiet operation. Many appreciate its combined vacuuming and mopping capabilities and find it offers good value for the price. However, some users point to navigation inconsistencies and limitations in battery life and dustbin capacity as areas for improvement. Concerns were also raised regarding the reliability of sensors and app control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 355 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum and mop for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a small apartment (800 sq ft) so this vacuum does a good job in keeping it clean. Yes, it does not have laser but if I let it run for 30 minutes, it would eventually reach every corner of my apartment. The mopping feature is just a bonus. So far I am pretty satisfied and if it can run for 2-3 years with no problem, I will buy from this company again.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    debut olmo U2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, really compact, and most of all, gets everything clean

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice and it actual clean perfect under the couch. I recommend it for thirds who have a wood floor NOT carpet.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Deebot U2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum and mop doing excellent but some times it not go proper direction and missing some area. Based on price it is worthy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Keeps our floors clean. Definitely would recommend it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Don't bother.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money! This is the third robotic vacuum I have had, and this is the worst one. It gets stuck on everything, like an area rug corner. I haven't even tried the mop function and won't after seeing how horrible it is at simply basic vacuuming. It has three power levels. I don't know why because I don't see a difference. Battery life is poor, suction poor. You are better off just getting your upright vacuum out and getting the job done without the hassle. Oh, lastly the little front brushes you will want to order a lot of those if you get this vacuum not even ten days and I have lost two sets.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Seems durable and works very well

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this smart vacuum! We have it linked with Alexa so we can tell her to start vacuuming whenever we want. Seems efficient that have not tried the mopping feature yet because I need to get the tape that goes under rugs so that it doesn't mop on the rugs. Seems to hold a long charge and can go over thick carpets like shag rugs. I would recommend this

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Good vacuum. Bad smart vacuum.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial setup I found to be a pain. The vacuum would not connect properly to my phone for setup and took multiple tries. After the initial setup, vacuums great! Works better than my last push-behind. However. It would constantly give the error message ‘please clean my anti-drop sensor’. I can’t recall once there ever actually being dust or buildup on any of the sensors. Finally, while nice to have, the mopping capability wasn’t good at all. Each time I would have it start mopping, it would go to one part of the room and spot clean. It would do this for about 5 minutes before giving an error about being stuck. My final issue was the charging dock. The vacuum would consistently push the dock out of the way while cleaning, or wouldn’t return to the dock. The dock was placed on an open wall with nothing near it with the cord tucked away. Long story short. Good vacuum once you get past the annoying setup and constant errors.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. Please reach out to our Customer Service Support Center and we’ll be happy to help diagnose and troubleshoot the issue.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely love this mop!! It cleans very well and is easy to use!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Robot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first of many that I will be purchasing. This robot is great,it cleans up everything and even goes on the carpet and also mops. I thought it would go in a certain pattern but it does whatever it wants but gets the job done,it acts just like my wife do that’s what I named her “Sessbot”. If you have the opportunity to get one it’s worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great Vaccuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this product. Easy to use and cleans everything!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    My new favorite appliance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good robot vacuum for the price, I don’t think there anything comparable for $250

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Robo vaccun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my experience, the robo ran for about an hour on a full charge with default suction before returning to the base to charge. Whwould then take roughly 3.5 hours before the battery was full again. I found that the vacuum could cover roughly 800 square feet on a single charge.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bought two. They both died after a year.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two - one to strictly be a dry vac, the other to mop. Both lost their ability to charge after a year. BOTH. So, this will only last you a year.

    No, I would not recommend this to a friend
  • Cons mentioned:
    App control

    Rated 4 out of 5 stars

    Vacum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controlers on the app are weird. But works great no problems yet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Personal butler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision I’ve made! This little guy sure does clean! He’s my personal butler. I can’t walk without crutches, so when I seen this guy I had to get him while he was on sale. Siri and Alexa like to talk back, that’s why I needed a strong, silent type of guy to do the heavy lifting.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good robot vacuum. It help with the household cleaning enough to relive stress

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Deebot Rocks!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it! No issues at all so far. As long as cords are not in the way the thing just keeps going. The container that holds the vacuum debris is a bit small but not a big deal to me. Works great on hard floors and battery lasts forever. The thing went 45 minutes and only drained about 25%. Buy it if you have hard floors.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery need improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cleaning areas ,but not long last for the battery

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for an affordable price. App could be more user friendly.

    I would recommend this to a friend
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