Customer Ratings & Reviews

Hi TheAli. Thank you for your feedback on the eero Max 7 system. I’m sorry to hear about the connectivity issues you’re experiencing. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello AlanP! I am sorry to hear about the troubles you are facing with your new eero max 7 3-pack. If you haven't already, please follow these steps to ensure a smooth setup and experience. Here’s how to get started getting your eero network online: STEP 1: Download the eero app for iOS or Android: Download the free eero app – you can find it on the Apple App Store or Google Play. eero supports both iOS and Android (check here for details on the versions we support).
You will not be able to set up your system on a web browser. STEP 2: Create an eero account or Log In with your Amazon Account. To begin setting up your new eero network, you will need to get Logged In. You can either Log In using your Amazon Account information, or you can make an eero account. You will need to enter your phone number and email address. By default, we’ll send a verification code to your phone number Enter this code on the verification screen of the app to create your account. STEP 3: Set up your eero Gateway. Your Gateway is the primary eero, needed to establish your network. The eero app will guide you through setting up your gateway eero in three easy steps: First, unplug your old modem and router from power. If you have other wireless equipment connected to your modem, please unplug it as well. Connect your Gateway eero device to your modem using the Ethernet cable that came in the box. You can use either of the Ethernet ports on the back of your eero. Plug your Gateway eero device in to an available power outlet, then reconnect your modem to power. Your eero device’s status light will start flashing white. For placement tips, including DO's and DON'Ts, visit here. Please note: you need a modem to connect to your eero router. If your modem is built into your current router (also known as a modem-router), then you will need to connect your eero to your existing router. The first eero device should be connected to either your existing cable, fiber, DSL modem, or modem-router. STEP 4: Create your eero network. Now that you’ve got your modem and gateway eero plugged in, it’s time to create your eero network. After tapping Next, the eero app will begin to look for your new eero. You will notice that your gateway eero's LED will begin to flash and then turn solid once found. Once your eero has been detected, you will be prompted to select a location for your eero (this is how you will identify each eero on your network). If prompted, you may need to enter your eero’s serial number, which is located on a sticker attached to the bottom of your eero. Just look for a barcode with the letters SN on it – it’s small, but it’s there. Once you've selected a location for your eero, you will enter your network name (SSID) and network password. This is how devices will join your network. If you’re replacing an existing router, an easy option for choosing a network name (SSID) and password is to simply reuse your current SSID and password. This way, you won’t have to reconnect devices that were previously on the network. Keep in mind that running two networks with the same SSID can be problematic. If you have a modem/router combo device, we encourage you to enable bridge mode on the modem/router so that your devices do not accidentally join the wrong network. If for any reason bridge mode is not available, you can also setup your network in double NAT. Tap Next and your eero network will complete setup!
STEP 5: Add eeros to your network. Once you’ve set up your gateway eero, your new network has been created and you can begin adding additional eeros to extend your network. You can add any eero device to your existing network. When adding eeros to your network, please keep in mind the following placement tips: Place your eero device centrally. If you have a dead spot, try to place your new eero device between the dead spot and another eero device to ensure a strong connection. Make sure it is Out in the open: eeros communicate best when they’re not closed in – try not to place your eero(s) inside a media console or cabinet, behind or underneath any large furniture. Place it Away from large electronics: Avoid placing your eero device in front, on top, or under any electronics or appliances as metal objects can block wifi signals. eeros can be added wirelessly or by Ethernet backhaul. Step 6: Connect devices to your eero network. One final (and important) step is to remember to connect all of your devices to your new eero network. To do this, simply find your eero network on your device, enter the network password that you’ve created, and get connected. If you’re using the same network name (SSID) and password as your previous router, your devices should automatically reconnect. However, you may need to toggle WiFi on these devices or power cycle for them to recognize the new eero network. If you experience any trouble connecting specific devices to your new eero network, try disconnecting and reconnecting WiFi on the device. If that doesn’t work, try rebooting the device and then reconnecting to the network once it powers back on. If you've already tried these steps, please contact eero customer support at (877) 659-2347 for support. I hope this helps and hope you have a great day!