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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 17 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Rated 4 out of 5 stars

    Set Up for more professional video conferencing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes some setup; I personally had to troubleshoot my own setup a bit after installing everything. I use a Mac Mini M2 so I excited to give this a go to assist my business podcast. I think I can put it to good use. I put it between a set of dual monitors but settled with just above it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good potential, too many issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a cool product with good potential, but there are several issues that are not just dealbreakers, but actually feel like a bit of an insult. The biggest issue is that, when using the prompter mode, my video repeatedly gets said to 1080p 30fps. This is pretty insulting given that it only comes with a faceplate for the Elgato Facecam Pro and not for the Elgato Facecam. Another big issue is the fact that I there is glare in my recordings whenever the prompter is on. People on Reddit have recommended putting depolarizing film between the camera and the reflector, and said that it works well. Elgato should probably do this from the factory. Also, the prompting software has a feature that scrolls automatically based on what line you're saying. That did not work for me, it would not recognize the words I was saying and scroll the text. Another issue; the prompter comes with no desk mount. This thing is 300 bucks, you should be able to include a desk mount. Lastly, this thing is just huge. That's not necessarily a problem, but it's a consideration since I had to put my monitor about 8 inches from the wall to fit this thing behind it.

    No, I would not recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Thanks for sharing your feedback. The resolution dropping to 1080p30 is likely due to the camera or software you're using, as Prompter itself doesn't affect resolution settings.

      For glare, try adjusting Prompter's brightness in Camera Hub, or its positioning may help. Voice Sync is relatively new, and we're actively working on improvements, with an update coming soon. If it's not working at all, check your OS privacy settings and ensure the correct microphone is selected in Camera Hub.

      If you need assistance with setup or have further questions, our support team is happy to help at elgato.com/help.

  • Rated 4 out of 5 stars

    Software is the major stumbling block

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this prompter, I really do. However, there are issues I have with its software. But first, the hardware and setup. It is bigger than I though, but perfectly acceptable. I am using a Facecam M.2 with this, so it is disappointing that Elgato does not include a backplate specific to their own camera, only the Facecam Pro (which is about $100 more). I like the braided cable that comes with it, although an option for USB-C connection to the computer would be nice. The 90 degree connection is great since it eliminates the strain on the cable. Setup was relatively simple. Now the issues, which are software based There is no way to turn off the prompter. Elgato is aware of this and has even shown screenshots of software with the ability to turn it off, but they have not released it yet. I found a workaround by disconnecting the display in Display Settings (Windows), but when I shutdown my monitors for the night (leaving my PC running, but monitors off), it automatically returns to being shown. Maybe this is partly a Windows issue. Another problem is the screen will become jittery on the prompter when typing a script in the software. It is annoying and should not be doing that, yet another software fix is needed. Right now, I have to unplug the prompter when I am shutting down for the night and leaving the PC powered on. I am going to work around the script issue by typing out in a different program and then pasting into the prompter software. Once the software issues are resolved it will be even better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4.5 stars for very good prodcut

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually a 4.5 star review (very good). The teleprompter works great, it's easy to ready and farily easy to use. The half-star discount is due to the fact that one must download software that is not self-explanatory, which resulted in a few hiccups on the set up stage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Look like a pro at work!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great little prompter. The screen is a tad small but it will get you by especially if you have a multi monitor setup. I have mine just over the top of my widescreen connected to a monitor pole. Mine works fine with a basic HD logitech webcam.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I needed & more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it’s compatibility with just about every camera, making it perfect for my webcam. Works great with my stream deck for scrolling and toggling windows. Would absolutely get another if ever needed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    The One to Get

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent device. Takes presentations to the next level with ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Must-Have Tool for Streamlined Content Creation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Elgato Prompter is a top-tier tool that offers tremendous value for content creators looking to improve their video production quality. Its ease of use, versatility, and high-quality display make it an indispensable addition to any setup. If you’re serious about delivering polished, professional content, the Elgato Prompter is a worthy investment that will elevate your on-camera performance to the next level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this now!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The text flows as you speak vs a random speed. That's always been my issue as I can never get the right speed. The voice recognitions software knows what words I've already said keeping the right text on the screen vs getting behind or trying read slower.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Teleprompter is great but is not ready out the box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a plug and play item, I had to download drivers, change computer settings, and spend time talking to customer service. It’s the same experience I have with all my Elgato products, good stuff but not ready to go right away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Friggin awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friggin awesome. Coupled with the Stream Deck Pedal, Stream Deck software and plugins, this is a must-have if you make presentations or create video content

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome prompter!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome prompter. Make sure to install all the software and practice before you sream!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product, all right and work! Very happy with this product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad software

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me first say the teleprompter itself is nice. What kills this is the software. Camera hub is terrible. I have a Mac and the Elgato foot pedal and when I use it, the scrolling is not smooth, it jitters and it’s an unpleasant experience. Second, I like loading my script into the software and reviewing it. You can’t access the software unless the prompter is connected. What were they thinking? I wish elgato would open this up to 3rd party software like Teleprompter for Mac and IOS which I find to be the best teleprompter software. I don’t think a company can make both great software and hardware unless you’re Apple. But, they are unique and honestly some of their own software is questionable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MUST HAVE FOR CREATORS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing is amazing its a must have if you do content creation and need to read from a script while looking at the camera i can’t believe no one else has done this combo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it FAST!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly fast delivery on a very sought-after item.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overhyped and Under-Engineered

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was genuinely excited to purchase this teleprompter setup after it came highly recommended by numerous YouTubers. I spent over $500 expecting a professional-grade solution that would enhance the quality of my video lectures. Unfortunately, what I received was a half-functional, buggy product with glaring compatibility issues on Mac—and zero accountability from the company. Mac Compatibility: Misleading and Problematic Despite being marketed as broadly compatible, the system is not fully functional with macOS. It regularly fails to initialize unless I unplug all other peripherals (including my mic), restart my machine multiple times, and pray it works. This is unacceptable for a product in this price range. Customer Support: Useless at Best Their support is a joke. No live screen-share, no real-time troubleshooting—just endless email loops repeating steps I've already completed and denying there are any bugs in their software (specifically Elgato Hub, which is a disaster on Mac). The fact that they treat serious reliability issues as “user error” shows either incompetence or willful negligence. Return Policy: A Convenient Shield Of course, all this became obvious after the return window closed. So now I’m stuck with a $500+ paperweight that undermines my workflow instead of supporting it. I expected this setup to save time and elevate production value. Instead, it’s a constant source of frustration and lost productivity.

    No, I would not recommend this to a friend
    • Brand response from Customer Care
      Posted .

      We’re really sorry to hear about your experience with Prompter, especially around macOS compatibility and support—that’s not the experience we want anyone to have.

      Prompter is priced at $279.99, so if you were charged more, we recommend checking with the store directly.

      Prompter is designed to work with both Windows and macOS, and we’re actively working to improve Elgato Hub’s reliability across different system setups. Issues like needing to disconnect peripherals or restart frequently shouldn’t happen, and we’d need to look further into this.

      We also understand your frustration with the support process. While we don’t currently offer live screen sharing, we’re working to streamline troubleshooting and communication. Your feedback helps highlight where we need to improve.

      If you're open to it, please reach out again at elgato.com/help and mention this review and my name so we can revisit your case. -James

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