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Customer Ratings & Reviews

Your price for this item is $439.99

Customer reviews

Rating 3.9 out of 5 stars with 42 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers have good things to say about the 550 Sq. Ft. 12000 BTU Window Air Conditioner. They appreciate how well it cools large spaces and how easy it is to install. Customers also mention that it works great for their needs. While some customers find the noise level to be a bit high, many are pleased with its overall performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 42 reviews
  • Cons mentioned:
    Expensive, Filter cover

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well. The front filter cover rattled a lot, but we wedged a small piece of paper on either side and it stopped. Paid more than I wanted to, but didn't have a choice because I had to buy at the end of summer because my 14 year old AC died.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Easy to install

    Rated 5 out of 5 stars

    Excellent AC Unit for narrow windows in big space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I found this Air Conditioner. I have a home built in 1883 and the windows are very narrow which makes it difficult to find a unit with 12,000 BTU to fit. The unit was easy to install and works wonderfully. The other units I have used have not been able to cool down the space and this unit does it very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Good quality and right size and price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adapting unit to a casement window in basement. Fits ok and will cool and dehumidify the area when Summer gets hot. Liked it better, efficient wise, then the portable units which require venting to the outside. Does what I need it to do and Best Buy price matched.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Good for small apartments

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, the sliders are a little cheap but it definitely cools 500 - 600 SF easily

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit cools and dehumidifies or 600 square foot garage. Strong air flow and quickly cooled the garage at installation and has continued to operate and cool on Eco mode thereafter. Relatively quiet operation and no additional noises as compressor engages. Very happy and will purchase another when needed.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Good but not super quiet

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cools the entire downstairs pretty well, but it's not as quiet as it implies. One thing I've noticed with AC units is that the plastic front panel (rattling) is sometimes the noisiest thing ... not the compressor ... and that's the case here.

    I would recommend this to a friend
  • Pros mentioned:
    Build, Cooling

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great running ac unit cools very well and seems very well built not like them cheaper models. I will buy another one for my down stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Great air conditioner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised this air conditioner was not as loud as other reviews stated because it had a low sound when on low speed. It really cooled my 400 sq ft room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Does the job for extremely hot weather.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    12,000 BTU easily cools 365 sq feet even in the hottest weather. A little noisy in our smaller area.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Great product cool room quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with product. Cools off big size room quickly. I have to turn off because it get too cold.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Works great

    Rated 5 out of 5 stars

    Quiet and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very quiet. Easy to install. Good price

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 4 out of 5 stars

    Not quiet, but not too loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy controls, easy setup. Just not as quiet as I thought it’d be

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Works really well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cools off my whole living room. Really needed this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quiet cool A/C

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good A/C just not as quiet as specified. Has many great settings and also heat pump. Well worth the money but would’ve been even better if it wasn’t as loud as it is. Not saying it’s obnoxious but you know it’s there for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    quiet and cool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now have two of these and plan on a third. Moves a lot of air, cools very well, and is really quiet. Not the cheapest, but ya get what ya pay for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Air Conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with purchasing this air conditioner. However, it is noisy.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package was in ruff same . Didn't have a remote or any paperwork inside! I think I got a return item. Working pretty well now install. I did buy two of them the second one I installed acople of days later. It had everything but doesn't cool and make a loud noise every minute or so. After letting it run for 30 minutes and still not cooling I be talking it back Saturday. I did notice in the return policy if I don't have the remote or the manual they charge me for it? How did I end up with one that didn't have either. Not sure if buying another one or trying something else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling, Easy to install

    Rated 5 out of 5 stars

    Keeps us cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This window AC was easy to install. The eco function works well. It is easily maintaining 72 degrees in approximately 550 square feet.

    I would recommend this to a friend
  • Pros mentioned:
    Works great

    Rated 5 out of 5 stars

    Great air conditioning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product, It works perfect for my studio

    I would recommend this to a friend
  • Cons mentioned:
    Bugs, Noise

    Rated 2 out of 5 stars

    Fair at best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. It's not as good as the 1200 BTU A/C that I had previously. Quiet kool it's not. It's loud and it doesn't cool as fast as my Frigidaire did,but was suppose to cool twice as fast as most of the others. Also some how the bugs are getting through this machine. It was taped off professionally so the bugs are coming through the A/C itself. I can see outside light.

    No, I would not recommend this to a friend
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