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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 55 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the Sensi Touch 2 Smart Programmable Wi-Fi Thermostat as easy to use and install. The accompanying app is also praised for its intuitive and straightforward design. No significant negative feedback was reported. Overall, users highlight the product's user-friendly features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 55 reviews
  • Rated 5 out of 5 stars

    5-Stars! Highly recommended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat was super-simple to install. Its intuitive interface makes it a no-brainer to operate. I've never owned a wall-mounted thermostat that's so easy and functional in the 7 homes I've owned. Being able to operate it from the app is the icing on the cake. Can't speak more highly of this. Well worth the $$$s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install; easy to understand instructions. Very convenient. Looks great. I like it so much I Had my old Sensi thermometer replaced a week ago because it was giving inaccurate and inconsistent readings after about 8 + years of use.

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 5 out of 5 stars

    Amazing Thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new thermostat so far. It is user friendly and has a sleek modern design. It allows you to download and app to control the thermostat from afar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You Will Not Regret This

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful thermostat. Very slim and sleek look. The LED screen is gorgeous and I can finally see what temperature it is in my house without having to physically walk up to it. It doesn’t require batteries, so I don’t need to worry about having spare batteries on hand. You will not regret purchasing this thermostat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use and connect with. Control your temp from bed or setup a schedule. I love my thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sensi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and love how you can control it from your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app made replacing our thermostat simple. Setting it up with the app was very smooth. It's worked perfectly in our first week.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    RETIRED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY TO INSTALL ...PHONE LINE HELP IS EXCELLENT...WORKS AS ADVERTISED...LOOKS GREAT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement for my old faulty Thermostat. Sleek design and look.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does its job but little more than that

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting aside the difficulties Best Buy had in getting me this product (it took a month), this thermostat is pretty overpriced for what it does. Lacks many of the features of GE Cync smart thermostats or Google Nest smart thermostats. Easy enough to install though. The app is fairly spartan.

    No, I would not recommend this to a friend
  • Pros mentioned:
    App

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. App makes controlling things seemless. Just make sure you go into advanced settings and have the proper selection for your furnace type.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from my 1990s thermostat is also nice to be able to control temperature remotely from my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick installation and setup. We’ve had other Wi-Fi thermostats and the Wi-Fi function always seemed clunky but not this unit…works very well and responsive. Very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Emerson Sensi Touch II is a great product. It was easy to install and program. Made very well. Easy to install instructions.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Perfect

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product easy installation easy setup Diy project

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful interface- easy to install very nice integration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a huge difference it is to have this in our home! The app feature is very useful & find we have saved quite a bit on our utility bill!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ittttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttty

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work, I'm returning this item. Was not able to connect follow all instructions and look at videos didn't work

    No, I would not recommend this to a friend
  • Pros mentioned:
    App
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy installation. Amazing product. Very happy!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting to upgrade from my old thermostat to a smart thermostat, but I was holding back on upgrading because I was worried the installation process would be complicated and did not really want to go the extra mile of having to pay someone to install it. I decided to give this Smart thermostat a try, and honestly, the instructions from the beginning to the end were super clear and made the process super easy. It honestly left me feeling super proud that I was able to do something that I used to thing was too complicated! My old thermostat did not have a C wire, but the videos from the app provided a step by step on how to overcome this potential issue. The attention to detail is there and I never felt like this was going to be too hard. THANK YOU Sensi! Overall, here is my breakdown of my review: 5/5 Installation – I have followed hundreds of instructions from different products, and seriously this was probably some of the best instructions I have followed. Very content! 5/5 App – the app is simple and easy to use. It was a huge help in installing the smar thermostat. I wish it had some more features, but it does the job and it’s very intuitive. 5/5 Built Quality – from the screen to the feel of the product, it is quality made. Very happy how it looks. The black is settling and looks great.

    I would recommend this to a friend
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