Customer Ratings & Reviews

It’s a good home office printer. Easy to connect with device.

Took a little while to appreciate all the features and ease of operating this Printer is

I bought this printer around a year ago and it doesn’t work properly. It regularly disconnects from the WiFi and takes around 30 minutes to get it reconnected….every time. It randomly shoots out 10 blank pages in between my printed sheets. It will pint one page on two, three, five…it sucks. Trying to use the top loader and it regularly gets jammed…there is nothing in it…I have to open it and pretend to pull paper out for it start working again. It’ll start by taking one page at a time and then, it’ll pull the whole stack in. This printer sucks and I end up running out of time/ patience to get things to print. And recently it stopped printing in black… just black and I cleaned it and did the little self cleaning program and no black ink. I’m going today to buy a new one. Maybe mine is a dud and hopefully no one else will deal with these issues.

What a terrible printer. After many years of dependable Epson products this one was a real let down for several reasons. First of all its very flimsy, poor plastic construction. It feels and functions like $50 off brand printer but the off brand would likely print. Secondly it will not let you print B&W even with a full XL black cartridge, if the color inks are low or out. Isn't that the whole point of having a separate cartridge for B&W? The device insisted i install a new cyan AND a new Magenta, to print in black ink only mode! I needed to print 5 page of black text for work and even though I had a lot of black ink (XL 3/4 full) I had to open a new box including a new black. Since i cannot depend on the machine for color output I'd hoped to finish the existing black and get a new machine... instead $72 worth of ink is out of the new printer budget. also it's LOUD and noisy and goes offline a lot. Not dependable to print something you need. I only printed one color image and it was a disaster. Tried head alignment and cleaning but I only had the printer a week or two and that was disappointing. It has been so frustrating trying to get it to work that i didn't have tome to post how bad it was...Ink usage sucks but worse I now need to find a printer that will print B&W as long as I have Black ink...I can no longer depend on Epson and you should not either

I have this Same Printer and Love it! I just bought another one for my Grandson for Christmas--just wish they would include more Ink!! Good Printer tho!

First time purchasing a printer and I have to say that this was the best purchase I did all year

Works fantastic! I love it! Definitely worth the price.

This printer has the hardest time staying connected to the network. When it is connected to the network the printing is so slow that it would be faster for me to drive to the library to print of pages. I’m debating on purchasing a different printer because I can’t return this one due to it being outside the time frame. I should have returned it as soon as I had the issue but I thought it was just me trying to connect it and that it would get resolved.

Works pretty well, and I’m glad it’s able to do everything i want…

Printer is fine. I'm reviewing the trade-in offer. Online it shows a $30 off coupon can be applied to this exact printer if you recycle your old one. I did this at the West Broad store and when it was time to use the coupon the associate was not able to apply the coupon to this model although it clearly includes it in plain type on their website. No attempt was made to double check- such a waste of time and effort. Enjoy reselling the printer I gave back to you I guess...

I bought this and it worked fine until it ran out of ink. It uses Epson 822/822XL. After spending too much money on ink the printer carriage would not align so the ink cartridges could be changed. After tricking the system to align by removing power I changed the Black ink cartridge. Now the system claims it is the wrong cartridge , which it is not. I am extremely frustrated with Epson. DO NOT BUY!!!!!

Do not waste your money on this piece of garbage. It has been nothing but problems since the first time I used it. The ink ran out after printing just two Pictures. The paper jams 90% of the time. Prints color when it should only be black and white. Took over an hour for the WiFi to connect. Never again will I buy ANYTHING from this company!

I am so frustrated with this thing, so many problems. Sometimes won't connect to wifi, screen freezes, it wants to print 5 or 10 stacks of papers at a time, now it won't even work anymore. Keeps saying that it is out of paper when it is in fact loaded. What a piece of junk, I will never buy Epson or recommend anyone to do so.

Customer service is terrible and their bios update crashed the printer. Printer can not communicate with their software. It used up all the ink trying to align the print heads. If you do get the printer do NOT allow the updates. They WILL Sabotage the printer!

I’m always in need of printers in my household. Having both kids at home doing online learning, many of their text books or readings are not available in hard copy. So I need to print them out. And it’s not just them, but for my own home office needs, I need a reliable and fast printing printer that allows all of us to print within the safety of our own home. Thank goodness for this WorkForce Pro that meets all of our daily needs. My computer crashed a week ago and we ended up moving to strictly mobile devices (iPads and Android Tablets), and we needed a printer that was easy to setup for these devices. After a couple of weeks I am very well pleased with this Epson WorkForce Pro WF-3820. Pros: -Setup. All too easy. Simply plug it in and power it up. You are met with the Home Screen and can add your printer onto your home WiFi network. It quickly identified my wifi, and I was up within minutes. My Tab S7 is my primary device and it was a dream to set up and start printing. My kids’ devices (non-Android) was equally easy to set up, they didn’t even need me to help them. Once it was up and running on the home wi-fi, all of our devices quickly began utilizing this printer. -Printing quality: it is amazingly clear and crisp quality. You don’t get the cheap ink feeling/look after it prints, you know? Where it looks like it bleeds through. This doesn’t, an almost laser-like quality. That speaks volume for this ink printer. I printed up my 15 page report double sided at 3:33 seconds. It would’ve been faster but the first page took almost a minute. But after that it fed and printer both sides rather quickly. -Scanning: same as the printing quality, you feed your documents letters up in the top feeder. It again met my needs and quickly printed up in mixed color and b&w documents with almost same original quality. Before, I thought the heavier weight of paper the better quality. That is still a good principle, but I was using standard 20 lb white paper and the copy quality was amazing! I can’t wait to use 24 lb paper next. -Touchscreen: this is by far the best feature on this printer. There is no lag or freezes on this interface. It’s as if you are using a tablet screen (a good tablet). Simply sliding your fingers left or right will ring the next touch icon. Very responsive, unlike other printers out there. Cons: -ate my page. Unfortunately when copying through the top feeder, it did jam and ate one of my original documents at the top of the page. Simply removing the left door hatch above the feeder to remove the jammed paper, slide it in and copied it without anymore issues. -Size: the WF-3820 is a big machine. It easily takes up a lot of space on the desktop. Overall, very pleased with this printer. Makes all of our office needs simple and painless. For better quality prints, I do recommend using 24 lb paper, but the standard 20 lb you buy at the stores will pass.

So easy to set up. Just put the printer cable in the right slot. So quick and easy to use.

This WFH Covid-19 has really pushed for the use of technology. This item really helps families like mine stay on track. Setup was a snap. Network connection was easy and straightforward. I did it via wireless. I followed the step by step guide and used the Android app as well. Registered on line and was done. Setup for cloud based scanning was easy as well. Printing speed and quality is great. Scanning was easy to use usb, cloud, email, network. Touch screen is nice was sensitive enough and easy to use. So going back to my family/kids. Having to get them to hold up their work to take photos with their chromebook is near impossible to get a clear image which resulted in frustrated kids, parents, and teachers. This resulted in kid melt downs due to stress. You get the point. Anyway this scan feature resolved that and the ADF for scanning and copying is great. Only con is that twice it disconnected from my wireless network which required me to unplug and plug back in. Only concern I have is the ink cartridges. They do not seem to be high capacity and may run out if you do high volume. Other than that I would recommend this product especially with the WFH Covid-19.. Thanks Epson.

This being my second Epson I can say consistency in quality seems to be important with them. The setup was extremely straight forward and simple. The touchscreen 2.7 inch display takes you through setup on the printer itself as well. Ink cartridges pop in and after running your setup your basically print ready. It scans, prints, faxes, and copies. You can also do everything from your phone through the nicely designed Epson app. as well as print through your WiFi at home. I got about 20 ppm in black, It's said that this does 21ppm but also depends on system configurations and other bits. It's Energy Star qualified I do prefer having this printer in black. Aesthetically it's more appealing to me. All around just a great little printer for a wide variety of people's needs. I'd recommend this to any and everyone looking for a nice reliable printer

This is review of Epson WF-3820 after user being able to install ink cartridge and initialize successfully the printer for first time. (If upon starting for first time and ink cartridge place holder doesn’t move such to insert them, then that is entirely different experience and review) The printer is a compact and multifunctional for small office work that require Fax, Scanning, Copy, and Print. Setting up each of connection type that is quite straight forward for default configuration to start immediately. However worth to notice different variation of configuration for each type of activity is allowed. For instance, it work seamless with Epson Connected web services, which allow to setup to sent to specific Epson printer email address via which user can print or scan and secure by users allowed for the activity. Have setup such without need of being physically next to the printer can Scan or Print and works nicely. Allow to setup printing in variety of modes to save ink like print with controls for each activity in Scan and Print. I have’t measured how much can be saved, and it might not be perfect but having such option at least help to last a bit longer the ink. Then I think as most printer does today, it allow to setup to copy and save in network as would be in larger size of printer at big organization, with integration to Dropbox, Google Drive or personal network with some level of security control. Another observation is the speed of print and scanning is noticeably fast compared to past version of WF in the context of printing and scanning simple page. In the specification of printer doesn’t mention is Scan resolution is max 600 DPI. Now, while trying to scan from iPad using app EpsonSartPanel, it doesn’t recognize automatically if paper is placed on Glass or ADF Feeder. Manually need to select the source. Then where it comes bit short is Epson offers number of applications need to install to fully take advantage of the printer features like text recognition need an application, for maintenance and monitoring different one, network event monitor, and they are not all same across device platforms in same way. For instance from iConnect installed in iPad, cannot check for firmware update. As result found bit lost at the end but this has been the case from past and not unique to the printer under review. Then for some might find negative that for the printer cannot replace with third party ink cartridges at least as of date of review. In short, the printer offers what mostly used for larger organizations with packed features and ease of setting up for basic need but limited to small printing and scanning. Then it is flexible to use from multiple device platform compatible for remote task at enterprise level.

This All-in-one inkjet printer is a great home or small office printer that offers wireless printing, copy, scan and fax. What is in the box: WorkForce Pro WF-3820 printer; Power cord, 1 black, 1 Cyan, 1 Magenta, 1 Yellow Ink Cartridges, Setup manuals, CD Unbox & Setup: This printer is well packaged in the box and packaged in the plastic bag with handles for easy lifting from the box. Nice thoughtful packing. After unpacking from the bag, this printer is packed with enormous packing tape for transporting. Its little overkill of packing tape and took few additional minutes to remove the tape. Setup is very easy. Switch on and the easy to use 2.7 inch color touchscreen guides you to setup the printer. It does provide quick navigation and control and the touch screen is so intuitive and responsive. You can also connect by downloading the Epson smart panel app to your IOS or android device by downloading from the Appstore. Once downloaded, its very easy to setup wireless connectivity for the printer. If you are using the laptop, just go to Epson website and search for 3820 printer and support site for driver and quick connect software for easy setup. Once connected, just insert the ink cartridges and setup is done. It does print fast with its precision core heat free technology and handles good volume of printing. It has a capacity of 250 sheet paper capacity and does auto 2 sided printing which is a must for all printers. With working from home and kids still doing home schooling due pandemic it’s a must for 2 sided printing for paper efficiency and wastage. We do have 2 laser printers but was lacking the 2 sided auto printing and was wasting lot of papers. Printing is fast and quality is excellent. If also copies well and the scanning is so seamless. With Epson scansmart its very easy to scan and edit. Overall, it’s a great all in one smart printer that is very easy to setup, fast scanning, duplex, wireless and highly recommend for anyone who needs to print vibrant color copies and is good for basic printing. Only caveat is this printer is designed to use only Epson cartridges and not third party ink cartridges and that would set expensive ink replacements.