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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 102 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the self-cleaning feature, effective mopping, obstacle avoidance, and app control of the eufy S1 Pro Omni Wi-Fi Connected Robot Vacuum & Mop. They appreciate that the vacuum cleans and dries the mop itself, and that the mop effectively cleans hard floors. Customers also praise the vacuum's ability to avoid obstacles and its user-friendly app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 102 reviews
  • Pros mentioned:
    Mapping, Mopping

    Rated 4 out of 5 stars

    eufy s1 pro 2 months of ownership

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a large area (1400sq ft of just tile surface) and 4 dogs so this thing takes a beating. Mopping is definently better then the vacuum feature on this guy. If you only need vacuuming I'd stick with a Roborock... This review is after 2 months of ownership. Pictures were taken after 1 mopping cycle to show how much clean up there is. (only takes maybe 10min to cleanup) I purchased this vacuum because of its mopping ability, specifically it's self cleaning and roller mop. It does work good but there's some things I dont see reviewed alot. -You have to clean out dirty water tank screen/filter after every mop if you have large area or animals. -The mop will leave streaks still even though it has the roller, which I was hoping to avoid it doing. -The roller mop is much bigger then the vacuum suction area so it relies on the little arms to bring dirt in, I think this causes dirt to be missed by the vacuum but then hit by the mop and after awhile causes the streaking and dirty mop filter. -the vacuum filter seems smaller then my roborock and needs more frequent cleaning. -vacuum roller does tangle with hair but is easy to clean up -mapping and APP seem are good and can create different schedules to mop or vacuum on different days. -water refill and dirty water tank are easy to dump/refill and they have never smelled bad. -takes all day to complete a vacuum/mop of our sized area 430am to 4pm long review but hoped to show some things that youtube doesn't. I think most of the dirt issues would've been fixed if the vacuum was bigger. but my wife still loves it and it we don't regret buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Effortless Cleaning with Unmatched Power!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Eufy S1 Pro Omni for a while now, and it’s been a complete game-changer. The suction power is fantastic, leaving my floors perfectly clean after every use. The mapping technology is super efficient, ensuring that every corner of my apartment gets covered. It’s quiet, easy to operate, and the self-cleaning feature saves me a ton of time. Overall, this vacuum has exceeded my expectations, and I highly recommend it for anyone looking for a powerful and reliable cleaning solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a game changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two months in... I wake up to nicely cleaned flooring. We have rugs and tile. It does a nice job and no streaking. It's not great on high pile rugs, but I don't mind doing them myself twice a week. All in all I would purchase it again. BTW I have 3 Doberman. I clean the tray daily after the mop has dried.

    I would recommend this to a friend
  • Cons mentioned:
    Maintenance

    Rated 3 out of 5 stars

    High Maintenance and Prone to Tangling with Wires

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We own two of these robotic cleaners and have been using them for about three months. While they have some useful cleaning features, there are a few significant drawbacks that make them less user-friendly than expected. One major issue is the high maintenance required. The robots need frequent cleaning, and the dirty water tray has to be washed about twice every three days, as it easily clogs with debris. This added upkeep feels counterproductive for a device that’s supposed to save time and effort. Another recurring problem is its inability to avoid wires reliably. Despite the manufacturer’s claims, the cleaner sometimes runs over cables and ends up tangled, making it challenging to leave the unit unattended. The app need a lot work. Additionally, the accessories for this unit are quite expensive, costing around $100 a month, which can add up quickly over time. In summary, while it performs decently when it's not tangled or clogged, the high maintenance, unreliable wire detection, and expensive accessories make it less practical than anticipated. It has potential with some adjustments, but as it stands, it’s hard to recommend fully.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great mop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum has been working great! It is nice waking up to a freshly mopped floor each day. The AI did a great job of avoiding cords and kids toys. Not so great with the Christmas tree skirt but the boundary has worked since then. Overall very happy with the vacuum!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Robovac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 stars because of a LiDar problem after 2 weeks. They shipped me a new one but after they shipped it, there was an App update and mine started working again. Mine started working again, rather than taking a chance I shipped mine back. 5 Stars for the S1 Pro for what it does. Just a minor problem they fixed, I guess it happens sometimes. I got mine $500.00 Off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eufy s1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually write reviews, but I’m doing this one for the Best Buy $400 gift cards—lol. Jokes aside, the Eufy S1 Pro checked all the boxes for me. It does a great job sweeping and mopping, especially the mopping. That said, it started dripping water a few weeks after a couple of uses. It’s easy to maintain, and the navigation system is phenomenal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. I have 5 big shedding dogs and a toddler and my floors stay spotless!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it!! Such a game changer. The time I am saving and the energy that I am applying towards other things thanks to this little friend is priceless. I am purchasing a second one for my mom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent flagship with some missing features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot is amazing, vacuums very good and mops like a dream, app works perfect and has everything you need, that being said.. it would have been nice to have more options like pet areas and routines, also the mapping is excellent, top notch.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you for your sharing and suggestions.

      We are very pleased that our S1pro has met your satisfaction. We also understand your suggestion for more pet-related designs, and we have already forwarded this feedback to our product team. We will continue to collect customer feedback to improve our products.

      In the meantime, please stay updated with the latest firmware and app updates to ensure the best experience.

      If you encounter any issues, please feel free to contact us at support [email protected] or call us at +11 (800) 994 3056. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email requests is less than 24 hours. Have a great day! eufy

  • Rated 1 out of 5 stars

    Horrible experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    S1 worked great for about three weeks. Robot stopped filling up with water. Went through troubleshooting with customer service for about six weeks. Started leaking water on my floors. They finally agreed to exchange the s1. I shipped it back with their shipping label. I have the delivery confirmation. I was told five day turn around time. It has been two weeks. I called in to check the status of the exchange. They told me they don't know why it hasn't been shipped and someone would get back to me within 24 hours. That was three days ago. Follow up call resulted in the same answer. I guess Im out $1500.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 994-3056. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    Battery life, Mopping
    Cons mentioned:
    Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The future of robot vacuums is the Eufy S1 Pro

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S1 Pro has a great design first it is a little smaller than other most allowing it to get into places that other robot vacuums have trouble with. The lidar system which is front mounted to reduce the overall height of the robot and works very well to map and guide the robot through your rooms. The 3D Matrix camera system works with the 220 degree lidar to give the best navigation and object avoidance that I have ever seen in a robot vacuum. In addition to the excellent vacuum it has a great mopping system which is a roller style self-cleaning mop. The S1 Pro has a hefty 4600 milliamp battery that lets it run 184 minutes in Quiet mode, 136 minutes in Standard mode, 128 minutes in Turbo mode, and 102 minutes in Max mode before recharge according to Eufy. The robot was able to mop and vacuum my 2000 sqft space in turbo mode without recharging or returning to the base to empty. The robot design is ingenious and functional. The lid is held on with magnets which hold it well but make it easy to remove, no clips or clamps to break. You remove it to get to the dust bin,open it to access the mesh pre-filter and a paper washable E11 rated filter to keep all the dirt in and allow clean air to be exhausted out. The Wi-Fi reset button and on/off power are also located here. Just for good measure there are several QR code links to download the Eufy clean app, a support contact number, videos and some instructions on the lid and top of the vacuum. The vacuum has two modes vacuum only and Vacuum + mop. The vacuum can auto detect carpet and raise the mop head or keep it down for mopable surfaces. You can set schedules by room or the entire mapped area. Vacuum strength, mode days and times can be set. This allows a very customizable schedule. The 3D Matrix object avoidance system that consists of a camera and structured light sensors along with the front 220° lidar for navigating and mapping your house the entire shiny black front cover acts as a bumper. This combination preforms flawlessly in my space, the robot navigate without bumping anything, was able to go over all cords and transition from hard tile to carpet without getting stuck. The mapping is done on the first run and it’s fast as well as accurate. The side mounted wall sensors keep it close to walls without hitting. The two side spinning brushes compensate for this. Eufy has set the distance a little further than I like but as the firmware is tweaked they should be able to get it a little closer. There is an all rubber roller brush that ensures a good vacuum is achieved. With the adjustable vacuum levels and allowing 1 or 2 passes in the settings you can get just the right vacuum to clean all your surfaces. If you want to know moping is active there is a light on the left which comes on when the mop is down. The robot holds 240 ml (about ½ pint) of clean water for mopping. It will refill if nessesary for big areas. The mop roller is easy to remove it is released by pushing a button on the left side of the roller; you lift it and then slide it off the axle. You will probably only do this when it needs to be replaced. The roller is auto cleaning while mopping and when it returns to the dock a full cleaning and drying with hot air is done. The mop with the included detergent was able to clean my floor well removing dirt even though the floor had been mopped regularly evidenced by the dirty water in the pickup tank! There is a removable mesh screen filter which will needs to be cleaned every so often. And the 220ml (a little less than ½ pint) dirty water tank can be removed an rinsed if nessary. Eufy includes a cleaning brush to clean the mesh filter. The Dock is looks great and works well. It houses the 3 liter clean water tank uniquely there is an ozone generating device which electrolyzes the tap water to produce ozone. The ozonated water helps sterilize the floor and the mop roller. There is a fill port on the left hand side instead of a removable top, I like this less parts to loose and you are less likely for water to spill out when carrying the tank. Under the water tank you is a door that houses the 2.5 L dust bag. Dirty water that is removed from the robot is pumped into the 2 L dirty water tank on the back of the dock. This reservoir has a lid that opens for the ease of cleaning. The S1 Pro comes with a 600ml detergent pack that is a consumable that is sold by Eufy. The detergent is used for cleaning the mop roller and injected into water filling the mop reservoir of the robot. This mixing is all automatic and takes the guesswork out of premixing detergent. The dock is equipped with a small color CD screen that shows the charging percentage along with the current status of the robot. There are three control buttons a home button a start/stop/pause button and a function button that allows you to switch easily between vacuum only or vacuum and mop mode. You can also press it for 3 seconds to start a mop wash and dry cycle (quick 3hr regular 4.5hr). The drain plate is removable for easy cleaning water drains from the dirty water tank through this tray down into the base where is sucked up into the dirty water tank. Hot air for drying the mop is directed from below. Eufy includes a few extras in the box: a spare paper filter, 2 Brushes and another 2.5 L dust bag. With these features the Eufy S1 pro is an excellent robot moping and vacuum device. It is fast and does an excellent job of cleaning all my flooring. This is the best cleaning robot mop and vacuum I have ever owned and is well worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Mapping, Mopping
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Cadillac of Robot Floor Cleaners

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Eufy S1 Pro is my sixth robot vacuum. It is also the best robot vacuum I have ever had. It is not perfect, but my gosh it is pretty darn close. The robot itself gives off race car vibes. It is less round and more square than similar vacuums allowing the S1’s brushes to better reach corners. It is slimmer with sensors located on the front of the robot instead of on top. It performs mopping and vacuuming well. It has good obstacle avoidance. The always clean mop is revolutionary. But the robot is only half of the equation; the other half you have a polished docking station that looks like a smart watercooler. The entire package looks good. Battery life on the robot was particularly good. So, for all the positive reasons above, I am wholeheartedly recommending S1 Pro. Unboxing: There is a lot in this packaging. In addition to the parts needed to get the vacuum running, there is a spare empty station bag, spare roller, spare side brushes, and a spare mop. Step one is removing the tape and assembling and placing the station. I chose to place the station in the kitchen / dining room area. My wife and I have a small child and a dog, and this is sticky floor central in our household. The empty station is multifaceted. You have the tray at the base of the station to aid in drying the roller. You have the bag that goes inside the station underneath one of the water tanks. You have the clean and dirty water tank. The entire station is very cool. The ozone process that sterilizes the water is a neat touch. The on-screen display is handy, and the top mounted buttons work well. Afraid your kids might push the buttons on the station? There is a child lock feature. Eufy utilizes a proprietary cleaning solution delivered through their cleaning solution tank that snaps into the empty station behind the water tank. The robot is a similar story. You must remove all tape. Inside the robot you have a filter. You have the main roller assembly. You have the mop roller. Snap on the side brushes. This vacuum charges in the rear so you must remember to put the robot in the station backwards. Experience: It was at this point that I had my first real snafu with the robot. There is a required firmware update out of the box. I got the vacuum hooked onto my network quickly with a strong signal, but I had some difficulty getting the firmware to update. Eventually I did push the update through, but I had to keep my phone screen and app on the entire time. So, if you are having difficulties with the mandatory firmware update process, I would suggest plugging your phone in and keeping the screen active during update. When you first start a run, the vacuum will map your floor plan. This process is quick. I must say this is some of the best mapping software I have seen on a robot vacuum. The maps were detailed enough that it made setting no-go zones easy in app. My first vacuuming run was a bit of a mixed bag. The vacuum performance was good. Obstacle avoidance was generally good, but at one point the primary roller got some of my wife’s hair wrapped around the end, and the entire robot shut down until I could remove said hair. At another point, the robot decided it wanted to climb up the side of my wife’s ramped desk leg at which point the robot shut down and gave me a warning that it was “off the ground.” Now, I am used to quirks with robot vacuums. As said above, this is not my first rodeo. I feel like you sort of learn the quirks and adapt your map as you go. I learned to not trust the vacuum around my wife’s desk. But since that initial run, I have run the vacuum several more times without issue. Either the vacuum or I have worked that out. The mopping process is really where this robot shines. And my toddler who enjoys throwing his sippy cups and squeezing his pouches put this robot to the test. I was honestly extremely impressed by how clean the floors were after mopping. If you tell the robot to clean a mix of carpeted and hard surface areas, the robot will pick up the mop to not make the carpeted areas wet. Once finished mopping, your auto empty station will spend four hours drying the mop to prevent odors from developing. I would suggest that you make sure every tank is properly seated in the auto empty station as my only other problem was that sometimes the auto empty station would say a tank was not properly seated or that the robot had disconnected. Conclusion: The point of a robot is to make the user’s life easier. I have always had some concerns about “set it and forget it” robot vacuums. In the past I had a robot close itself in a bathroom where it went in circles until the battery went out. Another robot made its way down the stairs. One somehow got vertically stuck on its side. These have been gadgets that are interesting, but I have never completely felt like I can just turn it on and walk away. The Eufy S1 Pro is the closest I have to that ideal. Obstacle avoidance works very well. I have some concerns about the roller obstruction and the effort to climb the desk. Perhaps a software update will fix that in the future. Since that night I have run the vacuum many times without issue. This is a polished device. It performs well. The auto empty station works well, but make sure everything is properly seated. The only other piece of advice I have is to make sure you keep stocked up on items like the proprietary cleaning solution. I know from experience that sometimes replacement parts for brushes, filters, and empty bags can become hard to find. Almost all of the parts are available through Eufy’s website as of the time of this review. I like this robot. It has been the best robot floor cleaner that I have used. I hope that future firmware updates further tweak and refine some of the performance issues I mentioned above. Easily recommended 5/5

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Mapping
    Cons mentioned:
    Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing piece of engineering!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, if you want a five plus stars cleaning robot, lets talk the eufy S1 Pro Omni Wi-Fi Connected Robot Vacuum & Mop platform. This is a marvel of engineering, with self-cleaning paint roller like floor cleaning component that cuts a swath of floor almost a foot wide after every cleaning pass. First lets talk about setup, the unit is sizeable and was not easy to pull out of the box. The robot is packaged in its own separate box, with base station and associated tanks packaged as a nearly assembled unit. I pulled the top the protective plastic bag to coax the base station assembly out of the box. Of course, the unit setup and operation require use of a mobile app, I used the iOS variety. The app has a pleasant and rich interface and guides you through the setup once assembled. Assembly consisted of filling the clean water reservoir, taking a few spacers out of the robot, plugging in the base station, installing the eufy cleaning solution in the base station and docking the robot. After connecting to my Wi-Fi the setup was pretty seamless and as usual evolving functionality requires new software, thus a firmware update was applied. So let me tell you about my initial use case, we recently moved to a new house and are selling the existing home which had mostly laminate floors. We repainted the home and cleaned up fairly well, however some of the spackle dust was embedded on the floor. The eufy S1 Pro was up to the task, although in fairness I took advantage of the max suction, deep and times two cleaning features. Normal maintenance would require less aggressive settings and presumably save time and consumables. After mapping my room (rather quick I thought, as most robots have to traverse the entire floor) I set upon a cleaning. Reviewing the map the robot generated evidently utilized its camera and LIDAR to “see” into sections it did not travel to, frankly amazing. Even more mind blowing was after mapping and closing the door to a room it mapped, it marked the whole room in red on the map to indicate it was not able to access the room. I let the robot do its thing and left some of the lights on in the house so it could run, not realizing this robot can essentially see in the dark by using the LIDAR. So, you do not have to keep the area lit to ensure the robot sees everything. The robot went through several maintenance dockings to the base station to recharge battery, empty dirty water, get more cleaning fluid and after the second phase of the run, perform a clean and dry the roller cycle while docked to the base station. An automated cleaning and drying cycle for the cleaning roller is huge, as other pad-based robot moppers (which really only spread the dirt around) turn into a mold smellothon. In any case the robot covered over 1840 square feet which essentially how much laminate flooring I have (920sq feet) times the two cleaning cycles it performed (earlier I mentioned I had the robot to clean two times in this first cycle). While I left the house, I occasionally checked one of my security camera to watch the progress of the robot. The next day I was amazed on the excellent results, the floor was spotless (and don’t tell my wife) looked better than any time I remember. I then went a refilled the clean water reservoir and emptied the dirty water tank, which looked like grey milk with some dirt/sand particles. I rinsed it out thoroughly and put it back into the base station. Overall, the eufy S1 Pro Omni Wi-Fi Connected Robot Vacuum & Mop platform is one of the best mopping robots I have used. Some caveats to this review, I really did not use the vacuum function or had a lot of obstacles to challenge it guidance system. Nor did I assess how quickly the robot uses consumables. eufy includes one tank of cleaning solution, a spare cleaning roller, another pair of brushes and a cleaning tool. >>> Pros: >> first rate cleaning capabilities >> amazing example of cleaning platform engineering >> mobile app is first rate >> top display panel and overall aesthetics of the device, looks like it could be used as a miniature model for a sci-fi series. <<< Cons: << large << not inexpensive << complicated piece of engineering which asks the question, how reliable will it be long term ?

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping, Suction power
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Robot Vacuum/Mop to rule them all.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Robot vacuum because I knew it was gonna be a huge upgrade. And boy was I wrong… it was a MEGA Upgrade. Like any other vacuum gets blown out of the water. Literally and thats just the software and vacuum part. Don’t get me started on the mopping. First things first unboxing experience testing is massive, but the footprint is about the same as any other vacuum. That tower is a huge tower and looks super futuristic. You definitely know this is quality just by looking at it. It has a very slick gray finish. This is the first time I’ve ever seen a robot vacuum have a lcd screen on the home tower to show you what to do. Once you do the initial settings. It takes off and does a mapping over the house and it’s upper cool seeing the radar pick up the room and running around. This thing is super nice. I have a lot of tile and hardwood in my house. I also have a dog. So this thing is a life saver. It’s has a ton of great features that make this vacuum leagues above anything else over ever owned. And I’ve owned self emptying vacuums and also mop vacuums. The tracking and obstacle detection is pretty good. I have sometimes left something on the ground and I can see on the map that it avoids it and goes around. The vacuum feature is great. And the real star of the show is mopping feature. It has a roller that instead of dragging a pad around the whole floor. This devices roller spins and scrubs the floor and actually cleans itself each rotation allowing to truly clean the floor. My floors have never been cleaner. The roller also pulls up into the device to make sure your carpets don’t get wet. The tower has a spot for cleaning solution and even has an ozone water sanitizer. To ensure the floor is clean and sanitized. Once you have it all set up you it will auto divide the rooms it detects. Then you can schedule it to clean certain rooms and certain times during the week. You can also have it do deeper cleaning or less depending on your preference. So if you need it to just vacuum, or you want it to lightly mop you can. Or you can go maximum suction and deep mopping with a double pass for a super clean clean. I love the vacuum and makes me wonder how I did it before. It so nice the have a robot vacuum that does everything and it does it great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking this was the solution for my floor vacuuming and mopping problem. And while it was pretty amazing the first day, the second day was the complete opposite. I’ve been working with Eufy’s customer relations team for almost 2 weeks and have not given me a solution to the problem. Id just rather return this product and not have to deal with them. Every time the gave options, they would find a reason to slow down the return or exchange. Had my floors been wood, this unit would have ruin them. Basically, a gallon of water soaking on the floor. It’s been a nightmare pirchase for me. Deserves a zero star rating.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you for your feedback. We are truly sorry to hear about the mopping issues you have encountered with your robot vacuum. Please search our support how to video to see if it helps resolve the issue: "eufy Robot Vacuum Omni S1 Pro Troubleshooting Issues Related to Mopping"

      We deeply regret any impact this may have had on your floors and take this matter very seriously. We provide 12 months warranty for our S1 pro. I understand that you have already contacted our service team. Could you please provide us with your ticket information? This will help us locate your case and determine how we can better assist you better.

      We apologize for any inconvenience this has caused and appreciate your patience.

      Best regards, eufy

  • Pros mentioned:
    Battery life, Mopping
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Clean and Shiny floors keeping me impressed

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been interested in robot vacuums with mopping capabilities for a while, but I've hesitated to buy one due to mixed reviews. Recently, I finally bit down and aquired the eufy S1 Pro robot vacuum, which takes a unique approach to mopping. Instead of using mopping pads that can trap dirt, the S1 Pro has a rolling mopping brush that continually dispenses water to pick up dirt and deposit it into a separate dirty water tank. The S1 Pro does an impressive job as a mop, effectively cleaning stains that other robot vacuums struggle with. It also performs decently as a vacuum, although it has some difficulties with edges. If you'd like to read my full review of the eufy S1 Pro robot vacuum below. ------------------------------------------------------------ Shipping and Packaging After receiving the delivery, I noticed that the package was quite heavy, weighing around 41lbs including the box. I thought it was unusual for just a robot and a station. Upon opening it, I found a comprehensive getting started guide that was very easy to understand. There was also some more documentation in a separate package, all securely packed to prevent any damage during transit. eufy did an excellent job with the packaging and the provided documentation. Everything inside was wrapped nicely, and the robot was packed securely in another box, along with all the necessary accessories. It even included extra side brushes, a rolling mop, a high-performance filter, and a dust bag. eufy makes sure you're well-equipped with backup accessories! -------------------------------------------------------- Docking Station Design & Build Quality The S1 Pro robot vacuum operates mostly autonomously in day-to-day use, thanks to its convenient self-emptying and self-cleaning docking station. The docking station features a clear 3-liter water tank, making it easy to see when refilling is needed. It also houses the ozone creation process that sterilizes the tank, ensuring the water on-board the vacuum is more hygienic when carrying out its mopping duties. Additionally, the docking station can automatically mix detergent into the water tank using 600ml bottles of eufy’s own Hard Floor Cleaner. Dirty water is removed from the vacuum cleaner at the base of the station after roller cleaning and collected in a 2-liter tank at the rear of the station. It's important to clean this tank to prevent any unwanted smells. The docking station also dries the roller with hot air and rotates it to ensure thorough drying. A spare roller is included, which is very handy, allowing you to clean one while using the other. Dust is collected from the vacuum cleaner into a 2.5-liter bag on the station, which eufy claims can hold up to two months' worth of dirt. The vacuum itself has a small bin with a filter that can be cleaned if clogged. An LCD screen on top of the docking station provides maintenance alerts and instructions, making upkeep straightforward. Shortcut buttons on the robot and docking station allow for starting and stopping cleaning without needing the app if you’re stuck and need to send the robot back to the station but don’t have your phone on you. --------------------------------------------------------- Robot Vacuum Design & Build Quality The eufy S1 Pro sets itself apart with a mopping roller. This roller covers almost the entire width of the robot, providing thorough floor contact and a wide cleaning path. As the roller turns, it picks up dirt, which is then deposited into the robot’s reservoir. This allows the S1 Pro to mop for extended periods without requiring the roller to be cleaned, preventing dirt from being spread across the floor. However, some maintenance will be necessary: the dirty water tank should be removed and rinsed weekly, and the debris tray should also be cleaned regularly. Nonetheless, the S1 Pro is relatively low-maintenance. Its floor brush is designed to prevent tangling with hair, with most of the hair collecting at the end of the roller for easy removal. The eufy S1 Pro’s 3D Matrix Eye system utilizes a camera, sensors, and AI to navigate and avoid obstacles such as shoes and cables. It skillfully maneuvers around objects like potted plants while staying close to ensure a thorough cleaning. Although it's helpful to move some items for a deep clean, the S1 Pro generally operates without much need for intervention. ------------------------------------------------------- Vacuuming Performance The S1 Pro has 8,000pa suction power, which is one of the highest in its class. It adjusts suction power automatically on carpets, effectively removing dirt and debris from both hard floors and carpets. It comes with dual side brushes to clean edges, although corners may still need manual attention. ------------------------------------------------------ Mopping Performance I don't have any previous experience with robot vacuums, but the S1 Pro did an excellent job. It efficiently removed various stains such as black coffee, strawberry jam, and clay from potted plants placed around our hard floor surface. The roller remained clean throughout the cleaning session, ensuring consistent performance. The S1 Pro eliminates the need for a traditional hard floor cleaner. It handled spills and tougher, dried-on stains quite well. However, the roller doesn't extend fully to the edges, so you may need to do some manual cleaning with a cloth in those harder-to-reach places. The 12mm clearance of the roller prevented wetting most short-pile carpets and rugs, which is a feature that also worked effectively. ---------------------------------------------------------------------- eufy Clean App Functionality and Voice Assistants The eufy Clean app is available on both Android and iOS and is very user-friendly. When setting up the S1 Pro for the first time, a quick mapping run is needed, and the LiDAR system automatically generates a map. You can split, merge, and name rooms for convenience. The app supports virtual boundaries, no-go zones, and no-mop zones, which are useful for protecting delicate flooring or low furniture. You can control cleaning from the app, selecting specific rooms or zones and adjusting settings for vacuuming, mopping, suction power, and water usage. Voice commands via Alexa and Google Assistant allow you to start, stop, and dock the robot, which is surprisingly convenient. ---------------------------------------------------------- Battery Life & Maintenance The 4600mAh battery provides up to 170 minutes of runtime in standard mode. Even at higher settings, it covers a large area. The robot can return to the dock to recharge mid-clean if necessary and will go back to where it left off once it gets back to 65% charge, which is very clever. As mentioned previously, regular maintenance for both the vacuum and docking station includes weekly rinsing of the debris tray and dirty water tank. The docking station’s debris tray should also be rinsed to prevent clogs, though the robot will alert you if this happens. Monthly maintenance also includes wiping the robot’s sensors and checking the brushes but, thankfully, the eufy Clean app provides reminders for these tasks. --------------------------------------------------------------------- Conclusion Is the eufy S1 Pro worth your investment? If deep mopping of large hard floor areas is your priority, the S1 Pro is an excellent choice. Its roller and dirt removal system are highly effective on deep stains, and its self-cleaning capability during mopping sessions is impressive. However, if you need a combination of vacuuming, mopping, and edge performance, there may be better options available. ---------------------------------------------------------------------- Pros & Cons: Pros: - Excellent Packaging and easy to understand getting started guide - First time use mapping does a excellent job - Vacuuming has some powerful suction - Mopping is excellent, lives up to its hype - The vacuum can maneuver around corners of table legs, shoes, socks, cords, you name it and it gets within 1 inch for a precision clean around the obstacle which is amazing. - In my usage, It can vacuum/mop for over a hour on a 100% battery and be finished with still 30 to 40% left in a 1,200 sq ft home with multiple rooms. Pretty impressive for having the ability to vacuum and mop! Cons: - If using the highest setting for suction during vacuuming, it is loud but expected and normal just like a normal vacuum cleaner. - When it returns to base and its emptying the dust bin, it is way louder then the robot vacuuming the floor and can last for up to 30 seconds or so until it finally turns off. - Drying the roller mop can last up to a hour or more after using the the mopping function. - Price may seem steep for some but so far, being my first ever eufy product, I say its definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping, Suction power
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Powerful and User-Friendly Cleaning Duo

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ----- SUMMARY ----- Verdict: The Eufy S1 Pro robotic vacuum and docking station combo is a well-designed and high-quality product, though its large docking station may be a drawback for those with limited space. The vacuum itself is compact and efficient, featuring dual brushes and excellent obstacle avoidance. It performs exceptionally well on both tile and vinyl flooring, leaving them spotless. The Eufy Clean app enhances user experience with customizable cleaning preferences. Despite its size, the docking station’s self-cleaning and refilling capabilities add significant convenience. Overall, the S1 Pro is a top-notch choice for those seeking a powerful and user-friendly robotic vacuum. Pros: - Excellent cleaning performance on both hard and carpeted floors - Smart features such as room mapping and customized cleaning - Self-cleaning docking station empties dustbin, refills water, and cleans mop roller - Easy to use with the Eufy Clean app - Sleek and modern design Cons: - Large docking station may not be suitable for small spaces ----- DETAILS ----- Design & Build Quality: If you're on the hunt for a compact robotic vacuum and docking station combo, this one might not be your best bet. It's pretty big, with the dust bin, clean water tank, dirty water tank, and cleaning solution compartment all crammed into the docking station. I get that there's a lot going on, but the size still surprised me and made me wonder where I was going to put it. But the robotic vacuum itself is about the same size as others out there. Eufy did a great job fitting in two main brushes (one for dust and debris, and the other for mopping), side brushes, and separate containers for dry debris and dirty water. It can easily go under my furniture, kitchen island, and cabinets without getting stuck. As for the build quality, Eufy definitely put some thought into the design and used high-quality components. It looks and feels like a fancy product. I was worried that it would look ugly in my house, but thankfully, it's actually pretty sleek and modern. I've had guests ask me, "What is that?" when they see it, and they always think it's cool. They even ask me to show them how it works. Features & Performance: The Eufy S1 Pro starts by making a map of your house, and it does a pretty good job at it. I was really impressed with the map it made in the app. Once you have the map, you can name and separate rooms so you can tell the robot to clean a specific area if you want. But how well does it clean? Well, my floors have never been cleaner. I have a mix of tile and vinyl flooring throughout my house, and it does a great job on both. Hard flooring shows dust and debris easily, but the S1 Pro gets everything up. It vacuums and mops at the same time, and it leaves my floors looking freshly cleaned. I run it a lot because it's so satisfying to watch. The S1 Pro also has great obstacle avoidance. It doesn't just ram into things like some robots do. It drives close to furniture and walls without hitting them. It's almost like it has a mind of its own. I even put down some obstacles like a shoe, and it avoided them without a problem. The Eufy Clean app is also really helpful. You can set cleaning preferences room by room, such as mop or vacuum only, extra suction, or even double cleaning. I have a baby, so I've set it to max suction and double clean in the kitchen and dining room after meals. But in other areas, like the living room and hallway, I just use the standard settings. The docking station is also really cool and convenient. It not only empties the dustbin and dirty water but also refills the robot vacuum with clean water and cleans and dries the mop roller. You don't even have to worry about the detergent because it automatically mixes it in with the water. Overall, the S1 Pro is a great robot vacuum. It cleans well, it's easy to use, and it's even self-cleaning. ----- WHAT’S IN THE BOX ----- 1 x UniClean 10-in-1 Docking Station 1 x Robot Vacuum 2 x Sets of Side Brushes (1 to Install, 1 Extra) 1 x Hard Floor Cleaner 2 x Rolling Mops (1 Pre-Installed, 1 Extra) 2 x High-Performance Filters (1 Pre-Installed, 1 Extra) 2 x Dust Bags (1 Pre-Installed, 1 Extra) 1 x Cleaning Tool 1 x Power Cord

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Suction power

    Rated 5 out of 5 stars

    Best Cleaning Companion! A Must-Have!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned a lot of cleaning gadgets, but this robot vacuum has far surpassed all my expectations! From the moment I turned it on, it’s been a total game-changer for keeping my home spotless. Performance: The suction power is incredible, effortlessly picking up dust, pet hair, and even larger debris from both carpets and hard floors. It tackles dirt in corners with precision thanks to its smart edge-detection technology. Plus, it smoothly transitions between different floor types without any hiccups. Smart Features: The mapping feature is genius. It learns the layout of my home quickly and efficiently avoids obstacles like furniture or small items left on the floor. Noise: Unlike traditional vacuums, this one is surprisingly quiet. It hums in the background while I go about my day, and I often forget it’s even running! Perfect for those who hate the loud roar of regular vacuums. Maintenance: Emptying the dustbin is a breeze. The filter is easy to clean, and the vacuum notifies you when maintenance is needed, which saves so much time. It’s also designed in a way that prevents hair from getting tangled in the brush, which is a huge plus. Design: Sleek and modern, it fits seamlessly into any space. The low profile allows it to clean under furniture, getting to those hard-to-reach spots with ease. Overall, this robot vacuum has made cleaning effortless and stress-free. It’s like having a cleaning assistant that never complains or misses a spot. If you’re looking for a device that will keep your floors immaculate with minimal effort, this is it! Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping, Navigation
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The future of cleaning is Eufy!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Eufy S1 Pro Omni for a while now, and it really has lightened up my home cleaning load. As the owner of three dogs, managing pet hair is a constant challenge and this vacuum seems to handle it exceptionally well, filling up quickly but emptying itself just as quickly and resuming its work, like a good little robot. From what I can tell, this is the most advanced Eufy robot on the market, and it really does show. From the build quality, the features and the performance, this unit screams top of the line! Starting with the mop, it’s a single roller and it works wonders. In my research, I’ve learned that a roller design works more efficiently than other cleaning heads. And it’s this design that allows the roller to clean itself as it works, pulling dirty water into the dirty water bin. It can clean up both dried and wet stains without carrying the water from a wet stain around the house, which is a common issue I’ve seen with other robot vacuum/mops. The roller is designed to lift when it senses carpets, though I’ve noticed that it drags a bit on my high pile rug before it gets all the way on the rug. I can fix this by setting a no mop zone, in the app, which I may do, if it becomes a problem. The way this little robot navigates is pretty amazing. It avoids every obstacle, and with 3 dogs, we have a lot of dog toys laying around. I’ve even tested it and threw a toy in front of it, mid clean, and it moves around the toy and continues on its path. I haven’t had it get stuck on my furniture at all, thanks to its low profile, which allows it to clean under most of my furniture effortlessly. It can even fit between and weave in and out of my dining room table chairs without any problems. The base is called the Uniclean station, and in my opinion, it is a game changer. It automates almost all maintenance tasks, from emptying the debris tray to cleaning the rollers and draining dirty water. It even includes an ozone generator to keep the water bacteria-free. The LCD controls on top are user-friendly, and the station’s height is perfect for accessing bins without bending over. With my last robot vacuum I was on my hands and knees emptying the bin and pulling hair from the roller often. Not with the Eufy, the Uniclean station empties the bin and the pro-detangle comb does a good job of keeping the roller free from dog hair getting tangled and built up on it which means less maintenance and better performance. While the suction on the Eufy S1 Pro is good, it’s not the strongest I’ve encountered. It’s on par with my last robot vacuum, which wasn’t exceptionally powerful either. With that said, the Eufy S1 Pro’s ability to clean daily, probably keeps dirt and debris from becoming deeply embedded in carpets and rugs, thus reducing the need for extreme suction. The side brushes do a great job of gathering debris and ensuring your floors are well cleaned. The Eufy app is packed with features, including advanced mapping, scheduling, and mop settings. It’s intuitive and easy to navigate, making it simple to customize the cleaning process. Overall, the Eufy S1 Pro Omni is the best robot vacuum I’ve ever owned. It’s user-friendly, highly efficient, and almost fully automates my floor cleaning routine. With the Eufy S1 Pro Omni in my house, it truly feels like the future of home cleaning has arrived!

    I would recommend this to a friend
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