Customer Ratings & Reviews

We bought the Best Buy membership program because when it was sold to us there was no fee for service on warranty products. They switched the rules 3 months after purchase and now require a $75 plus tax service fee for all items under warranty with its program. We could not schedule this appliance to be fixed until we paid up front. Also, there is no tax on services in the state of Nevada. We were charge the extra $7 and change. Or again, we would not be able to schedule our service. Also, the service would not be scheduled for over a week.I am very disappointed in this membership. We have an appliance from a different store down the street that does not charge us anything to come and fix under warranty. This other store scheduled us for next day service. So, we just purchased our newest appliance from the other store because their service under the warranty has been very simple. They also had the same appliance for less.

Tech was fantastic, kind, and was able to determine our washer was fine and functioning properly. He was also very professional. This is a unit my parents use in our basement, so I wasn’t present when the leak occurred. He determined the leak likely came from a piece of clothing that got caught in the door, preventing the seal from doing its job. Everything functioned perfectly and he let me know if we experienced another leak in the next 60 days that they would come out for no additional cost. There have been zero issues since, so while I was worried, the unit works perfectly and he was able to ease my concerns.

I purchased this washing machine. From another vendor. Few years ago. Couldn't think of anybody to fix it and then it dawned on me that I have Best Buy. Total tech. So I called, set up an appointment, they came out, I got a discount, they got the part, they fixed it. Now I can wash my clothes. So nice, so helpful. These are the only people you should call to get service on your appliance.

Brought my computer in to get it checked out because it stopped working and next day mid-day they called me explain what was wrong and paid for the part and got it done under 1hr keep up the good worK SQUADDD!!!!

Had a chat with a CSR about BB's Price Match guarantee. Received refund as promised. Friendly and knowledgable agent.

Great fridge. We previously had a Kenmore elite and this is a much better quality and stylish fridge

I've always had great service from Geek Squad techs. They have helped with product issues for the last 6 years. A big reason for me to get my tech products from Best Buy. Highly recommended!

The repair was right on time, friendly, and knowledgeable.

Consultant was polite and thorough, but his equipment was not able to resolve my tv issues

Great value and great product. Worth every penny spent.

Best Buy is the way to -Customer service is SUPER friendly-no aggressive sales pitch

Technician did Excellent work. Very happy with the service.

Service was great-fast and easy to set up, service person was awesome-he was very helpful, on-time and quick to do the job. Unfortunately, the part came in a few times dented but it was finally resolved.

Best buy serviceman came on schedule, examined our LG combo in wall microwave/oven. Had to order a part (new electronic board). Came back next week, installed and fixed. Friendly, professional, good communication

This fridge is just out if warranty and it stopped cooling. It takes a week to get a GS appt. Then it takes a week to get the part. After 3 visits, another part is needed! Going on 3 weeks and almost $600 PLUS 2 bags of ice daily is making us rethink continuing this membership!

This coin op machine in a small apartment building no longer works because the coin box does not accept quarters. We were told that the repair person would try to find replacement part. It has been a month and no word.

Not impressed with this service call. I called twice before the visit to make sure the tech brought a portable power supply to test the TV. He arrived without one. He looked at the TV and told me I needed a new one with no diagnostic testing. He might be right. He might be wrong. I'll never know for sure. Wasted $100 for nothing. Very disappointing.

This was valuable to us as the Geek Squad was able to help us find photos that we thought had been lost to us forever. We also purchased the Total Tech Support, so all of this has been worth every penny. We highly recommend this purchase to anyone.

Waited all morning for tech only to call to find out he canceled

Love the size, the metal shell & the backlit keyboard. Geek Squad was very helpful when needed. It's my first laptop so takes a little getting used to but am very happy w/it!