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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 147 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the 20.0 Cu. Ft. Upright Freezer for its spacious interior, adjustable shelves, and space-saving design. They also value its temperature control, energy efficiency, and sleek appearance. Overall, customers are pleased with the freezer's functionality and style.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 147 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome freezer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is truly a great freezer!y my wife and I shopped the market comparing multiple options and this one stood out. I really like the strength of the racks — although they are glass they are very strong and currently holding an amount of meat that would bend wire racks. The freezer also looks amazing as well - get yourself the warranty for peace of mind but I’ve had it running for over a year now with zero issues or complaints

    I would recommend this to a friend
  • Pros mentioned:
    Design, Spacious, Temperature control

    Rated 5 out of 5 stars

    Happy with purchase, Great quality for price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job, looks nice and sleek, keeps temp and is easy to organize. Plenty of room. Overall happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great freezer, cools very well and like the shelfs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Frigidaire up-right freezer. It is huge and so easy to access all your stuff vs my chest freezer. It is well built. I like the fact that the controls are on the outside of the door, so they don't get covered by your food. The five shelfs make it more practical to store the food, instead of stacking too many things on top of each other. It cools great in the "Recommended" setting and in my opinion, no need to put it on more cold setting. It is very large, and the perfect size for my big family.

    I would recommend this to a friend
  • Pros mentioned:
    Space, Spacious

    Rated 5 out of 5 stars

    Great Garage Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is a beast. It does reside in the garage, but it is beautiful! Tons of storage. Quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious freezer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large freezer. Great cooler. Appreciate the LED lights on the inside to see the contents in the dark garage. Had some minor issue attempting to level it because of the small amount of adjustment in the leveling screws. Got pretty close though. Placed a thermometer/hygrometer inside the freezer and turned it on at the middle temperature setting. Cooled fully in about 1.5 hours after initial installation. Temperature cycles every 1hr 25 min between about -8F and 0F. Relative humidity cycles on the same time interval as does the temperature, between about 40% and 50% with a spike at the time of maximum temperature (probably the defrost cycle).

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable shelves

    Rated 5 out of 5 stars

    Easy to clean

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful and a good size. The glass shelves and the shelving on the inside of the door are removable which I really like for easy cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    New model has fixed security of glass shelves

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice large freezer keeps food at a very low temperature. It took time to level it since our garage floor is not level but now the auto close door feature is vey much appreciated. The manufacturer has made a change to the glass shelves and they are very secure in their brackets. My next step is to add plastic bins to better organize the food.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Very Happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice freezer! Fits nicely where our old freezer was. Counter depth, factory settings keep everything very cold. Tons of space. Reversing the door swing was a little complicated because of the wiring in the door, but we got through it! Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best of the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great i like the color, the size im very happy

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, looks great. All kinds of room. Camt really ask for much more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    *Deer Hunters* I am speaking to you!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old chest freezer could only hold two deer and some bonus meat and wanted something bigger and nicer looking! This chest freezer fit two big bodied Indiana bucks at the button and second to bottom shelf for organizing. All ground in the wire tub in the bottom and deer loin and jerk on second shelf. You could prob let shove a total of 6 deer or more in the freezer if you wanted too! Love it so far it’s only been a week but no more digging around and trying to stack stuff 10 high!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Tall and Handsome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is so nice. It is super deep and the color is gorgeous! Bonus… you control the temp from outside, directly on the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage with plenty of room and very efficient. It looks great and stacks the food in height on the door and interior. We can find what we are looking for!

    I would recommend this to a friend
  • Cons mentioned:
    Defective parts

    Rated 1 out of 5 stars

    Didnt last 3 months...issues out of the box.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this freezer because of the brand. Wanted something that would last years. Well, the problems started right away. Freezer had trouble maintaining a constant temperature, but it was always below zero...until it wasn't. The operating temperature, even on the coldest setting, slowly started climbing. 5 degrees, then 10 degrees, the 15. It is currently running at 19 degrees with a couple of instances where it reached 30 triggering the high temp alarm. Called Fridgedaire and they sent a local tech out who diagnosed two, yes two, bad boards. Freezer is only 3 months old, but we had temp control issues on day 1. Parts are on order. So we wait. The freezer is gorgeous...I just wish it worked correctly.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi there, valued customer! Thank you for making time to provide us with your feedback. We are saddened to know that this has been your experience with the appliance for a short period of time. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica Frigidaire

  • Rated 3 out of 5 stars

    My opinion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion it work very well but i like the wire racks better than the glass shelving and when the racks reach the back wall it seems to hold more

    I would recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for your feedback! We’re glad to hear that the model FFUE2024AN works well for you. We understand your preference for wire racks—they can offer more flexibility and help maximize space. To further optimize your storage, try placing items toward the back of the shelves, as you mentioned, to make the most of the available depth. This can help you utilize all the space and keep things organized.

      We appreciate your insight, and if you need any further assistance, feel free to reach out via Live Chat or call 1-800-374-4432 Monday through Friday from 8:30 am to 8 pm EST. We're happy to assist! -Yhano Frigidaire

  • Pros mentioned:
    Spacious

    Rated 1 out of 5 stars

    Look for a better freezer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working after only a few months while full of food. Fan sounds like a lawnmower. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, SCWolfpack! We greatly appreciate you taking the time to provide us with feedback.
      It is so unfortunate that you have had this experience with your upright freezer in such a short time, and we can understand your disappointment. We take great satisfaction in meeting your high standards for quality, and this feedback in regards to the noise won't go unnoticed. If there is anything we can do to improve your experience and have any specific assistance with the appliance, particularly with the not cooling issue, feel free to connect with us via Live Chat or call us by phone at 1-800-374-4432 Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan Frigidaire

  • Rated 1 out of 5 stars

    Poor service/damaged goods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All was well until the drivers left and I seen a dent in the front of the freezer. I contacted the customer support line, complete joke, which I was offered $100 gift card. The following day I noticed even more dents. Again, I contacted the customer support line. The call was disconnected several times. I finally went into the store and I was told by the manager, they could not assist since this was a delivery. The only option they had would be a return exchange. That was over a month ago. I am still waiting on my replacement and the gift card. You cannot speak to the store when you call the customer support line. This was my 1st and last purchase from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We sincerely apologize for the experience you’ve had and understand how frustrating it must be. If you’re not receiving the assistance you need from the dealer, we encourage you to reach out to Frigidaire customer support directly for further help. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Yhano Frigidaire

  • Rated 5 out of 5 stars

    In love with my new garage fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful and bigger than I expected. I love it.

    I would recommend this to a friend
  • Cons mentioned:
    Handle, Noise

    Rated 4 out of 5 stars

    Great Freezer with lots of space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer is great and it holds so much food. It was delivered on time and the old one was taken away for a reasonable price. The only trouble we had was changing the handle. My husband is very handy so he thought it would be a snap, but the bolt that he had to take off for the change was on so tied he ended up breaking it, he had to replace it so that meant a trip to the hardware store. After getting it together again part of it did not go on as it should so now there is a pop every time we open and close it. Hopefully, he can fix that too. And if you plan to change the handle, you have to lay the freezer down because of the hose/cord that connects to the temperature control on the front of the freezer. Overall it is a great freezer so far, just wish we would have the tech change the handle.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable shelves

    Rated 5 out of 5 stars

    LARGE Freezer. works so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot speak to the reliability or longevity of this appliance. I've only had the thing a little over a month. As with most appliances, this is the key metric on which they are looking for, but unfortunately I cannot answer this most important question. It's a Large Freezer that, so far, keeps my food frozen. It has adjustable shelves and lots of space on the door too. (Which is nice) My only con so far is the door is not easy to tell if it is closed fully. I have to check to make sure that the door is shut fully. I have found that it is easy to think you closed the freezer door, but it is not fully sealed and needs to be pushed tight. I have this installed in my Garage which is well insulated and pretty clean, so it is not in the extreme heat or cold and not lots of dust or dirt to interfere with the operation of the unit. The Freezer sits next to a 20 year old Fridge/Freezer that has worked flawlessly all that time. I am hopeful this freezer will give me half the reliability as that fridge. I was in need of more freezer storage space and this has come in very handy. Remains to be seen how this will hold up, but so far so good.

    I would recommend this to a friend
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