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Customer Ratings & Reviews

Your price for this item is $809.99

Customer reviews

Rating 4.6 out of 5 stars with 644 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the spaciousness, affordability, and energy efficiency of the 20.2 Cu. Ft. Frost-Free Upright Freezer. They appreciate the interior light, tight seals, and numerous shelves for ample storage. However, some customers have concerns about the freezer being noisy and difficult to open, while others have experienced issues with the door molding and durability of the shelves.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 644 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very spacious and well laid out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I choose this freezer because of the price point (on sale for little under $600) and how well laid it was. I'm able to fit MANY more items in this freezer vs my old freezer, despite the old one being only .1 cubic feet smaller. My old one had a plastic basket on the bottom shelf that was always a pain and eventually was so encased in ice that it was unable to be removed. Each shelf in this new freezer is flat, which is the biggest reason I choose this freezer. Lot of other freezers have shelves in the door that just seem to make sense or are otherwise awkwardly placed. The shelves are also fully rounded, which is great as my old freezer had gaps that items constantly fell through onto the floor. The light is also brighter and located in a more central location compared to my old freezer, so it's easier to see what I have on hand and pull out items.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Lots of room

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer so far works great. My only complaint is it is hard to open the freezer door. I understand why it's like that due to the seal seems when you close the door there is something that sucks the air out so it seals really good, but everytime we try to open the door the whole freezer slides before the door opens. Other than that the freezer has lots of room. I wish it had 1 more shelf maybe I will see if I can order one. It is quieter than our old freezer I just hope it lasts as long.

    I would recommend this to a friend
  • Pros mentioned:
    Energy efficient, Frost free

    Rated 5 out of 5 stars

    large freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer replaced a very old freezer. It's much larger, frost free and energy efficient. It only uses a fraction of the electricity the old freezer used. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly a Great Workhorse

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two of these freezers in my pet food store. They are truly workhorses, and I count on them to keep thousands of dollars worth of frozen raw dog food fresh and freezer-burn free. One is 5 years old, and has been problem free. I purchased a second one last year, and it's equally solid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the trick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my freezer does everything I need. Haven’t had any problems. I love the lock feature. Kids can’t get in without the key.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard to open.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the freezer. I find it gets such a secure seal, it is sometimes hard to open.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool Breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer cooled so quickly! Very sturdy and very spacious!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 01/2016; great freezer. Fast forward to 01/2019; completely busted bottom in the freezer itself; lost over 1,500.00 worth of food. Of course extended warranty did not cover the freezer nor the food. I understand it has been three years, but seriously give me a break here. I will never buy a Frigidaire product ever again.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Abbstergator. Thank you for sharing your experience. We understand your position. Rest assured, we make every effort to manufacture quality products. We apologize for your experience and hope that we will be able to restore your faith in the future. Should you need any assistance, please call our Customer Care Team at 1.888.203.1389 Mon-Fri 830a-8p EST. Regards, R'Shaye Frigidaire

  • Pros mentioned:
    Spacious
    Cons mentioned:
    Hard to open

    Rated 4 out of 5 stars

    Overall pleased with product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room on the inside and good use of space. Freezer gets very cold and quick. The LED lighting is a must have and the door seals extremely well. Maybe to well as its a little hard to open but I'm not complaining as I have a good sense of mind knowing it seals good.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Noisy

    Rated 4 out of 5 stars

    Nice bright interior.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer has more room inside than my last Frigidaire which lasted through more than 20 years. The LED light is so bright that even items on the bottom shelf are easily seen. Shelves can be adjusted for height. The reason that I gave it four stars is that it is noisier than my last freezer. I can hear a steady, low hum in the room that backs the garage wall when the condenser kicks in. I would hesitate to put it inside a kitchen. Still, it holds a huge amount of food that can be easily seen so it fits our requirements. I'm glad that I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Frost free, Price

    Rated 5 out of 5 stars

    Good family size freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new frost free upright freezer and decided to check out serveral websites. After carefully reviewing these places and many freezers I chose this one. It had all of the features that I desired and was a very good price. Delivery was great. They set it up and took away my old freezer. I've been very pleased so far.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Hard to open, Noisy

    Rated 5 out of 5 stars

    Wonderful freezer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put off buying an uprint for years. We had a 16 year old Kenmore chest freezer that was still going strong but it was hard to bend down into it. I agonized over what to purchase. We found this on the floor as an open box item for only $400! It had zero visible damage. We took a chance and bought the protection plan. When the delivery guys first plugged it in it was noisy and ran constantly. They reassured us it would settle in and stop running so much once it cooled off. We have had it for 2 months now and I can say so far I am very happy. It has a very tight seal and takes some effort to open. It also makes a strange sound when you shut the door as it reseals. It occasionally will make loud knocking sounds but this is normal. It is roomy. I freeze a lot of liquids in quart mason jars and I can fit tons of them in the shelves in the door. By the way my best friend has this exact freezer she bought 5 years ago and she loves it still!

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    Overall spacious & good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this upright freezer on sale. For the money, it is a good value. The only reason I gave it a four, instead of a five is that it doesn't seem to maximize the space it offers. Overall, it is larger in size than I expected, but the interior space is not utilized efficiently. The shelves are adjustable, but it seems to need an additional shelf as there is a big gap and I don't have tall items to store. You can purchase an additional shelf for a fee. In addition, the shelves don't seem to be as strong or reinforced as I would like. This was a gift for parents and maybe didn't realize how much stuff they had been storing in old chest freezer. This is still new and seems to be working fine. Time will tell if it is a good performer. My husband and I have a Frigidaire upright freezer as well and the control panel just went out this weekend, only after 9 years of use. Maybe that's a long time, but expected it to last a little longer. Repairman friend said that is common with this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Noisy

    Rated 4 out of 5 stars

    It's a freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very spacious freezer and it seals really well. It runs a bit noisy but we keep it in our garage so that's not a problem. My only criticism is that it does not have a drawer or basket. We get half a cow every year and our previous freezer had a basket that was real handy for holding all the hamburger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big, bright and cold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upright freezer is exactly as big as it says. It may have been a bit taller than I expected, but it met the dimensions and the higher shelves are nice (we have plenty of space where we have the freezer). The door seal is very strong and it is obvious the door is closed or not. This is a vast improvement over the freezer it replaced (we had thaw problems with the kids didn't close it all the way. Cold - this freezer can keep your meat, icecream very frozen - rock hard. Just adjust the setting to what you want. The freezer has a very clean appearance, not fancy, just neat and very white. It is larger than our older one but also ORGANIZES our food better with the deeper door slots. And, it isn't so deep you lose track of something for years in the back. The tray on the bottom ensures there is no frost build up by allowing the air to circulate. Definitely would recommend this brand and these features.

    I would recommend this to a friend
  • Cons mentioned:
    Hard to open, Noisy

    Rated 5 out of 5 stars

    First new freezer in 30 years!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this delivered. Guys were GREAT & took extra care bringing it in. Great help with first freezer as it was dented when they opened the box. Offered information & phone # for compensation or exchange. Even brought out second freezer. And they remembered us!! Freezer is bigger than thought it would be! But that's great as food doesn't get "lost" or forgotten. LOVE that it doesn't get any frost build up!!!! It is louder than my old one but it's not a problem as it sits in our utility room where we keep the door close most of the time. Do need to use 2 hands to open it. One hand to use fingers to wedge at seal & other to pull door. But no biggie as I like that is seals s well. Can hear the seal activation as soon as door is closed. LOVE my new freezer!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many shelves to allow you to separate your items. It's difficult, though, if you have lots of small items in freezer bags because you need baskets. This freezer does not come with the baskets. I love everything else about this freezer. There are plenty of shelves for separation. It's moderately quiet, and the light is a nice feature to have. It is large, so make sure you have enough space to put it where you plan. Nice quality freezer for a decent price.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Noisy

    Rated 4 out of 5 stars

    Overall good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of room inside, worked quickly after plugging in. Only issue is it makes funny noises after you open and close the door. It is also a little loud at times.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Sealed tight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is big and spacious with a seal that is tight and a lock! Got down to temp in a matter of an hour or less and runs like a dream love it!

    I would recommend this to a friend
  • Pros mentioned:
    Frost free
    Cons mentioned:
    Door, Noisy

    Rated 4 out of 5 stars

    Good freezer but noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this freezer because it was larger than our old one and also because it is frost free. It meets our needs and so far is performing very well. The only criticisms so far are is it is noisy and the door is hard to open. The noise is not really an issue because the freezer is somewhat isolated from the main living area. The difficulty in opening the door is tempered by my assumption this means the door is providing a good seal and cold air shouldn't be escaping.

    I would recommend this to a friend
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