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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 90 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers recognize the freezer's ease of access and its ability to reach subzero temperatures. However, some find it inconvenient that they have to open both outer doors to access the inner produce doors, an issue not present in their previous refrigerators.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 90 reviews
  • Pros mentioned:
    Freezer, Ice/water, Storage

    Rated 5 out of 5 stars

    New fridge, who this??

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage. Lots of different shelving configurations available to meet your needs. Lots of nook and crannies to fit all your condiment needs. The freezer is bigger than we expected and it’s easy for my disabled father to still get into. We love the ice/water option in the door and don’t mind the little space it takes in the fridge.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Noisy fan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this fridge so badly but the fan on the ice maker makes a constant humming sound that was so loud. We have an open layout so we could hear the noise while watching tv and I couldn't handle it. Even had frigidaire come out and see if it was broken but they said they just don't insulate the sides well anymore. The fridge is spacious and nice. It does leave fingerprints all over the doors. We returned it for the LG - 26.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water which I recommend, very quiet.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for bringing this up to our attention, We certainly understand the inconvenience that it caused you in regards with the noise of the compressor. However, please know that Modern and high efficiency compressor operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. No worries, please know that we take every inquiry very seriously and handle each concern on a case-by-case basis. We would adore the chance to see how we can contribute to the resolution of this issue. We can discuss this further so that we can determine and resolve it by connecting with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica Frigidaire

  • Cons mentioned:
    Open both outer doors to open produce doors

    Rated 4 out of 5 stars

    My new fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Just a small issue with left door closure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed professionally & quickly. Cooling great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So So

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very loud at times. The water dispenser is too slow. The freezer drawer began to get raised cracks along the entire top about 6 months ago.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi there, valued customer! Thank you for making time to provide us with your feedback regarding your personal experience with our product. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know that we never want our consumers to feel unhappy with their investment.

      We know that during this times it is really important to have a customer service that you can count on, we want to know more about your concern so we can look more into details. Please feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.

      - Jessica Frigidaire

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was plenty of room and easy access to find all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very excellent refrigerator that has a lot of room for everything you buy and leftovers after a large meal!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incorrect Depth Specs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specs online for this are the same as the counter depth fridge. The depth on these specs are incorrect and need to be changed. It’s not 28.5”depth it’s 35”. Had to return it and exchange for the counter depth fridge. Please update the specs. It’s a beautiful fridge but it sticks out over a foot from our counters. Customer service was great with getting this exchanged for us.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Johnnie, we appreciate your feedback. We would like to apologize that you experienced this. It is not the norm. This model has a cabinet depth of 28 1/2" & with the door included is 33 3/10" which would put it at counter depth. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. - Kailey Frigidaire

  • Rated 4 out of 5 stars

    Works as it Should

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fridge. It's got plenty of space and works as it should. It took multiple adjustments and changes to make the ice machine functional, but that was the only issue with the appliance itself. It's well lit, the shelves are nicely adjustable, and I like that there is an alarm to alert that the door has been left open. The fridge looks nice - I like the finish - and easily wipes clean. It doesn't seem to attract a lot of fingerprints, which is nice. The delivery people were great and very helpful. However, I feel that there should be some tool or process in place to get the protective plastic fully removed when an appliance is delivered. Because of the way it was wrapped, it took weeks before we could fully remove all of the tucked in/stuck plastic remnants. That definitely detracts from the appearance of the fridge until you get it all removed successfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frigidaire French Door Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving his new frig! Very spacious, and all the features we need. Installation & removal of other frig went very well also

    I would recommend this to a friend
  • Pros mentioned:
    Cubic feet, Freezer, Storage

    Rated 5 out of 5 stars

    Great fridge , well priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge with plenty of cubic feet . The filtered water tastes better than bottled filter water . The freezer can even go to subzero temperatures. Lots of shelf space and plenty of stacking options

    I would recommend this to a friend
  • Cons mentioned:
    Open both outer doors to open produce doors

    Rated 2 out of 5 stars

    Quality Control Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge initially installed was found to have a defective freezer seal that would not lay flush. After 5 weeks of accumulating massive ice chunks in the freezer, Best Buy replaced the entire unit. The second fridge was found to have the freezer door improperly installed. According to the installer, the freezer door tilting forward was a "feature." This feature caused the freezer door to lean forward, breaking the seal, whenever the fridge doors were closed. We spent an hour manually disassembling the freezer drawer and tightening screws. There is clearly lackluster Quality Control within Frigidaire manufacturing. Receiving two units with visible assembly defects, what low-quality build lies underneath the shiny exterior??? Although our unit is now functional, I am skeptical for the durability across its lifetime. I replaced a functioning 20-year fridge for TWO nonfunctional NEW models??

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for sharing your feedback and experience with us, Jory. We regularly use consumers' feedback for the continuous improvement of our product. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. For any assistance you may require, please do not hesitate to connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria Frigidaire

  • Cons mentioned:
    Open both outer doors to open produce doors

    Rated 4 out of 5 stars

    Ernest Bucknell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is looking mostly great, except to open the inside produce doors, we need to open both of the outer doors--not a big issue, but did not need to do this with our previous refrigerator. The main reason we bought this one was to get a new one that turns off the ice when it it full, which seems to be working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Frigidaire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way every inch of the inside utilizes storage of food. the easy location of the water filer and pop in and out feature makes changing the filter a breeze. size of ice cubes fits and dispenses easily into my water bottles.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    decent fridge, lousy install

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is decent and so far (about a month) works well, though the icemaker is somewhat noisy. Install with Best Buy, however, was a terrible disappointment (I have been a long, staunch supporter of Geek Squad). Install was rescheduled several times from their end, then when guys arrived they discovered I did not have a shutoff valve and would not install. Got plumber to do that, then installers came back. While the doors close, they are not level. Installer spoke to Best Buy dispatch with me there, she said she would arrange to have someone come look at it, and either correct or replace the fridge. That was weeks ago, have not heard back. While I'll continue using Geek Squad, I'll sadly think twice or three times before buying another appliance at Best Buy.

    I would recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no! This is not what we want to hear, Andy. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention.
      Please accept our sincerest apology for any inconvenience this may have caused you. It is so unfortunate that you had this experience with your new french-door refrigerator in such a short time, and I understand your disappointment.
      Your new, high-efficiency unit may introduce unfamiliar sounds. These sounds normally indicate that your appliance is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. You may refer to page 37, 'Normal Operating Sounds', of the complete owner's guide for more information:
      https://content.syndigo.com/asset/35b871bc-0412-459d-a1f6-ab37e52a16cf/original.pdf
      We understand that you're in the process of arranging with the retailer whether to correct the leveling or replace the unit.
      For any further help needed, feel free to Live Chat with us or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan Frigidaire

  • Rated 5 out of 5 stars

    well-made unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a handsome addition to my kitchen, with an easy-to-clean surface. It runs quietly and keeps the food fresh and cold. I especially like the roomy freezer. I took out one of the shelves in the refrigerator because I did not want to store a gallon of milk on the door. Another minor flaw in the design is that both doors need to be open to access the smaller storage bins under the shelf. The water dispensed is not chilled but I don't mind this at all. At least both ice and water can be accessed with the doors closed, unlike many newer model French door refrigerators.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Find a different brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second fridgidare and i believe they are over priced for the amount of problems they have. My first one died after 4 years of me purchasing it new. I bought this one in August. It randomly leas from the dispensary. It over produces snow, yes snow, in the freezer. It makes weird noises when the motor kicks on. The sizing is perfect. Im able to fit so much in the fridge and freezer. I like the options for drawer space and shelving.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.  -Chris Frigidaire

  • Rated 5 out of 5 stars

    Great value for a new refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. For the money it's the best we could find and have been really happy with it. When we were looking at models there were reviews about it being "loud" but that has not been the case for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew about refrigerators until I had to purchase one you will not get freezer burns because it will never refreeze because when you add new foods you hit the boost button it will eliminate freezing all the meats. My strawberries lasted 12 days and my blueberries are still fresh in the produce drawer and I made homemade ice cream and put it into a glass dish and wow it didn't freeze. My hamburger rolls didn't dry out or got hard. The refrigerator does the job and it does a wonderful job keeping items fresh and it isn't noisy. Great ice and cold water.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frigidare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase very spacious inside for food and drinks

    I would recommend this to a friend
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