Customer Ratings & Reviews
- Model:
- FFAP5033W1
- SKU:
- 6540528
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 3.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
- Cons mentioned:Dehumidifier performance
Two of these froze up after one year warranty exp.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from Frigidaire Dehumidifiers. Customer service, which is outsourced, is NO help. Units only last one season. After shutting down for the winter and restarting in the summer the unit will only run and freeze up without any chance of working properly to dehumidify. Not used in a cold room.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
The pump is worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pump is well worth the added expense. The ones without the pump (e.g. garden hose) work intermittently at best. They can work well for a long time, then not at all. The pump solves this problem.
I would recommend this to a friendWould recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it works very well. Easy to clean. I wish the pump function were a little easier to use. I have had this product running almost constantly for 1 year.
I would recommend this to a friendWorking great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always used Frigidaire dehumidifiers and this one doesn't disappoint! My only complaint is it's a little noisy compared to the last one but it's working great!
I would recommend this to a friendWorks great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. It's quiet and works very very quickly
I would recommend this to a friend- Cons mentioned:Dehumidifier performance
Failed to push fluid through drain tube.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Preinstalled pump did not have enough power to transfer fluid through drain. My setup required the pump to push the fluid 10ft above suction line to a standpipe. This humidifier completely failed to perform it design functional specifications.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you so much for taking the time to leave us feedback, AboodS. We're sorry to hear that you feel this way, and we would love to know more about your concern with the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Length of the cord needs to be specified.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seemed to be a good value and works as expected. It is very difficult to get the length of the cord that mad a big difference for us. It needs to be put on the specs.
I would recommend this to a friendGreat dehumidifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Love the pump feature. So easy. I highly recommend.
I would recommend this to a friendWorks well and looks nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking unit and works very well. Wry effective at removing humidity.
I would recommend this to a friendAwesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally something that worked. I tried multiple dehumidifier and nothing worked as good as this one.
I would recommend this to a friendDo not buy - stopped working after 11 mo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one I bought started freezing up after 11 months, which I had cleaned the filter regularly (was the first troubleshooting question). I called and got some troubleshooting steps which included unplugging and letting sit for some time. After trying numerous things, I reached back out to customer support as it was still not working properly. I was put on hold and then got disconnected. I then tried reaching out via chat, which the support rep SAID A NEW UNIT would be sent to me but I needed to fill out a form that I would receive via email. I filled out the form and submitted to the email address provided, which stated 10 business days to respond. 30 days later there was still no update on the status so I followed up and was told I would no longer be getting a replacement unit as it was past the warranty.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Travis. This is really saddening. We understand how important it is to have quality appliances at home. We're sorry that our products did not meet your expectations. We want you to know that we are here to provide any help needed. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. -Ruth
Pump broke less a year after purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dehumidifier. Constantly freezes up and the pump broke after less than a year of use. Save yourself the trouble and buy something else
No, I would not recommend this to a friend2 years max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had two of these and they both lasted approx 2 years. Broke within weeks of one another. I cleaned filter all the time, took good care of it etc. Will never again buy this brand.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
- Cons mentioned:Dehumidifier performance
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 2 years the coils have begun to continuously freeze. This indicates a coolant leak. Its a shame I only got 2years of service out of this unit.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there! We're saddened to hear that the dehumidifier didn't meet your expectations. If your dehumidifier displays an error code, try to Unplug the unit and plug it in again under normal operating conditions. If the display reads "EC" , check the following operating conditions: The outlet voltage should be 115 volts, and the surrounding temperature should be in the range of 41 °F to 96 °F. In the event that the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
~Sam
