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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.2 out of 5 stars with 289 reviews

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Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers admire the Gallery 1.7 Cu. Ft. Over-the-Range Microwave's ease of use, size, and quiet operation, along with its sleek design and attractive appearance. Many appreciate the microwave's features and the bright LED lights. However, some customers have expressed concerns regarding the product's reliability and the sometimes annoying beeping sound.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 289 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Beautiful, quiet, functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful microwave that matches my stove - same brand and model. It is very quiet when cooking (compared to my previous 1993 microwave). When you turn on the fan it is loud but that’s expected. Nice led lighting inside and on the bottom. The inside surface has a ceramic layer that makes it easy to clean. It was not too difficult to install it. The template for where you drill the holes on the top were transposed so do your measurements 2-3 times and use common sense before you drill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, other than the filter particles inside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of the Frigidaire Gallery 1.7 over the range microwave, smudge proof stainless steel. It was a great price (open box) including sensor cooking. This microwave works well. There are a few things I’m not too fond of: the charcoal filter leaks black particles into the inside of the microwave & the turntable (which some ends up in my food if it's not covered. I'm hoping this isn't a permanent issue. I also found the continuous alert beeping when food is ready a bit annoying, I'll need to read the manual to deactivate the sound. Aside from those minor issues, I would definitely recommend this unit. Last, I read in previous reviews the difficulty of removing the heavy residue of adhesive from the sticker on the front of the microwave. I researched the internet, it was recommended to use WD-40 & a microfiber (wiping along the grain). After a little bit of elbow grease, it was completely removed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It looks beautiful and is easy to use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave because it matches my new range and refrigerator. They are all in the Frigidaire Gallery series. I am so happy that I chose it...it is easy to use and clean. It’s perfect in my newly remodeled kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sleek microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our microwave died in our camper. Researched products to see if we really needed one with all the bells and whistles. Our new purchase fit nicely into the spot. Easy directions best part is the sleek outside with minimal cleaning needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW Microwave!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 10 year old Frigidaire with this model. The control panel is very easy to use and well organized. Improved overall operation, tastier food cooked in less time.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Breaks easily, poor material choices, poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a microwave with a dented panel. It took months for the repair person to come back with the right parts. After several months of use, the handle started getting wobbly. It finally broke off. It turns out that while the handle was intact, the surface it screwed on to had disintegrated (plastic). Worse, there is no easy way to fix this without having to replace the whole door (the where the door screw hole was originally is obstructed). Probably can epoxy the handle, but not a great solution. Poor material choices, poor design. Don't buy this model. Two defects in less than sixteen months. Get something else, preferably a product from a different brand.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello TCLUser. I understand you have had some trouble with your microwave handle, as you left a similar review on a different model. We deeply apologize that you have had this experience and for the inconvenience it has created. At your convenience, please reach out to our customer service team to discuss further. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna Frigidaire

  • Rated 5 out of 5 stars

    Easy install, nice features!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this microwave to replace my old gallery microwave that stopped working after 13 year's, This new one heats food faster and the reheat features are excellent, turn table plate is much larger, also the led lights are great, much brighter than old bulbs, use it as a nightlight. Bottom line my first one lasted 13 years so I'm going with the quality and reliable that I know and look forward to many years of use with my new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be Happier With Our Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really was the finishing touch in our small but newly renovated kitchen. Matched our range perfectly even though it was a different brand name. Did a thorough search for the features we were looking for and found it in this model at the right price! Completely satisfied!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Handle is made of plastic and melt easily

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is very nice and easy to install, but the design of the handle is terrible. I installed the unit as recommended with all the distances matching (or exceeding) manufacturer's recommendation. We are using the unit for less than 1 month but you could already see the sign of plastic melt on the handle. No intention to return it since to re-install the new one will be another wasted day... very dissapointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite microwave of all time, thanks Frigidaire! The functionality of this cuts my cooking time without missing a spot.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Roomy microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the pre settings and melting and soften functions. It's a very large microwave with lots of room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE LOVE LOVE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE! My microwave was 12 years old, but the door latch went on it. Rather than put money into repairs, I decided to purchase a new one. I could not be any happier. The lights are much much brighter, it feels bigger inside, and the installation done by Best Buy was excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gallery series worthy of the name

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a previous gallery model with the controls in the door. My chef son in law cooked a Thanksgiving meal for us with all 4 burners going. It literally melted the control panel. I had to replace it rather quickly and this was a perfect replacement. I like the side controls on this model. The stainless steel shows little fingerprints and is the highlight of the design. I like the features, especially the sensor reheat. A very nice microwave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave was purchased to free up counter space. In that endeavor we were successful. This was worth the wait. It works well. It's part of the same brand we had in the other appliances. They are esthetically pleasing. You will mot be disappointed with the operation and function of this microwave.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautiful microwave & not to pricey but well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Microwave

    Rated 5 out of 5 stars

    Perfect replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my other over the range microwave was falling apart after being installed in my house over the past 8 yrs and spending most of it's previous 6 1/2 yrs with animals that abused it rather harshly. This matches my other Frigidaire Gallery appliances. Works great, easy to install and has more features than I know what to do with. So far it's holding up great and I expect it to last a long time like most of my other appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Microwave works very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave works very well, cooks quickly and evenly. It is a good size and comes with a rack so that a rectangular casserole dish can be used. The sensor cooking feature could be much better to enable to use sensor cooking for many more types of food preparation. That has been a disappointment.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent Light, powerful microwave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave to replace my old one that all of a sudden stopped working after a few years. I did some research and since I have the Frigidaire Air Fryer oven, I wanted to stay with the brand. After some research, I opted for this model, I ordered it online, did curbside pickup, which was easy and effortless. However when I got home, the item was damaged. I called customer service, which was great, went to the store closest to me, they reordered it, gave me a discount and had the item delivered to my home. Excellent service BestBuy! As far as the microwave... I love it. It was easy to install. Very light, it took approximately an hour to install only because we had to drill holes in the upper cabinet. It looks amazing! A big upgrade from my last one. Powerful and the inside is very appeasing to the eye. Bright and well lite. Very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Longevity way less

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave because of the size and because it matched my Frigidaire Gallery oven. For the most part, the appliance worked well for 2 years. I was very disappointed that it only last for 2 years because my last one gave me use for over 5 years and this one cost me over $400. Usually when a total loss of power happens, it is due to the power fuse behind the control panel, not in this case. Searching for a more reliable one this time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice well finished and versatile microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it as a replacement over the range microwave for my existing appliance. Picked up a newer model with similar finish, picked it up in BestBuy store few days later. Also had it installed by Best Buy partner installer services - also no complains. Microwave works fine so far - hopefully for some years to come.

    I would recommend this to a friend
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