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Customer Ratings & Reviews

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Customer reviews

Rating 3.3 out of 5 stars with 7 reviews

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57%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-7 of 7 reviews
  • Rated 1 out of 5 stars

    Worked fine initially

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device when before it was initially required by law. Initially it worked great however, the past 4 months have been a nightmare. I've almost had accidents behind my device disconnecting while driving down the road. I've lost hours due to the device disconnecting and having to spend that time with customer service and not being able to move the truck legally. I drive from California to Maryland and every trip I find myself repeating this nightmare and having to call Garmin. Sad part is this device is a legal requirement and it's VERY EXPENSIVE. SMH

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      I’m sorry to hear that the eLog ELD isn’t meeting your expectations. We have released several updates for the device recently. Please ensure that the eLog app, eLog device and your smartphone are all using current software, this will resolve most issues. Garmin Product Support is happy to help with any questions you have about the use of the device. Our contact information, including telephone number and hours of operation, can be found on at: https://support.garmin.com/en-US/ Garmin

  • Rated 5 out of 5 stars

    Great eLog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy with my new garmin eLog easy to use for my truck I would recommend this eLog for all trucking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ELD Compliant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was an affordable way for my company to make our truck ELD Compliant. Paired with a GPS device, this did the trick.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant believe this state of the art technology is not compatible with my 2017 Ford Superduty. Device is only compatible OBD2 port

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      My apologies for the confusion. The Garmin eLog ELD is not compatible with vehicles using the OBD-II protocol (SAE J1979). The Garmin eLog adapter will function with and transfer information through most semi-trucks which have an On-Board Diagnostic (OBD) port with a 9-pin J1939 configuration. For semi-trucks which have a 6-pin configuration, the Garmin eLog includes a 6-pin J1708 adapter cable Garmin

  • Rated 5 out of 5 stars

    Works as it should, a bargain for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a different low cost eld, I switched to the Garmin. I have had no problems with it since I've owned it. I have an older truck and everything was included in the package to make it work. Just plug and play.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste you’re money..........................

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      I’m sorry to hear that the eLog ELD isn’t meeting your expectations. We would like to learn more about your specific use situation. Our contact information, including telephone number and hours of operation, can be found on at: https://support.garmin.com/en-US/ Garmin

  • Rated 5 out of 5 stars

    Great Elog

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Also a great way to track your truck to see if driver is out working or riding the clock. Garmin customer support has been great and answered all my questions with working out a few bugs I had.

    I would recommend this to a friend
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