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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 117 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the freezer's quiet operation, glass shelves, efficiency, and size. They appreciate the frost-free feature, temperature control, and storage space. The alarm and garage-ready design are also well-received. Overall, customers are satisfied with the freezer's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 117 reviews
  • Pros mentioned:
    Glass shelves

    Rated 5 out of 5 stars

    Highly recommend this garage ready freezer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garage ready freezer with glass shelves. Replaced 23 yo Kenmore. Exterior temperature display always shows me it's maintaining the preset temperature and that the door is closed. Quiet running, bright interior light. More than enough storage space. I added a couple plastic bins for items in bags. Would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size upright freezer w/ glass shelves

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a full upright freezer that is garage ready, external temperature control, excellent seal, wheels in back for east of movement and leveling legs in front, glass shelving and great sized clear drawers. I can see everything in the freezer and it’s frost free. Just really love this upright freezer as opposed to a chest freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garage ready a Plus

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a chest freezer, like the amount of storage, but the ease of seeing everything without having to dig to the bottom of a chest, love that is garage ready

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! We've only had this freezer for a few weeks, so far we love it! We have the freezer in our garage, since we live in Phoenix it was especially important to have a freezer that could handle the hot summers here.

    I would recommend this to a friend
  • Cons mentioned:
    Broke handle

    Rated 1 out of 5 stars

    Broken Handle

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The handle is a very poor design and broke after 3 months of infrequent use. I have little doubt that a similar replacement handle will also break. The rest of the freezer is fine but you need the handle to get in and use it and therefore, 1 star.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A week after use, one of the shelves was completely shattered. i had to call Bestbuy more than 10 times and finally they transferred me over to GE. this is a complete product failure

    No, I would not recommend this to a friend
  • Pros mentioned:
    Delivery, Perfect size

    Rated 5 out of 5 stars

    GE Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is the perfect size. It was at zero degrees within a few hours and is in our garage. I've had a GE previously and have been very happy. It was delivered within two weeks as promised and was set up by the delivery guys with no problems and the answers to all our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Perfect size, Quiet

    Rated 5 out of 5 stars

    GE 14 cubic ft Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer size is perfect for an extra freezer. Freezer is quiet. After about six+ hours the freezer reached zero degrees and has held that temperature without issue. Best Buy delivered the freezer. The two delivery Technicians were helpful and professional. An old freezer was taken away by the Best Buy Technicians.

    I would recommend this to a friend
  • Pros mentioned:
    Efficient

    Rated 4 out of 5 stars

    Seems good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because really efficient. Immediately reduced the temp in the room where it sits compared to the old (I mean old) one that was in there where we could have smoked meat. Is also smaller but fits our needs. Like the alarms and I don't know if its us or the fridge but the door didn't quite close twice and let us know before it was too late.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    The perfect size - Frost Free - Energy efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This size freezer is perfect. It keeps everything well frozen and is super quiet. I like that it is frost free and energy efficient. Delivery was fast and professional - my entire experience was positive. Shelves and bins are well placed and are sized well. This replaced an ancient freezer that made noise and needed defrosting every few weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A ton of space and its a lot better than the deep freezers that are not upright, because you can access everything easily. Especially the pull out drawers. There is also space in the door to put things too. One feature that I do like is the alarm. It will beep if it goes above a certain temperature to let you know something is wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs so quietly and stays at just the right temperature. I like having the digital display outside so I can keep an eye on it. Also it reduces accidently adjusting it with food as I put it in. Since it is in our garage I like the piece of mind the alarm provides if something happens!

    I would recommend this to a friend
  • Pros mentioned:
    Glass shelves

    Rated 5 out of 5 stars

    much better than I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best purchases I’ve ever made…I love the fact that I can now see and find everything easily on the glass shelves…there is plenty of space on the shelves plus there’s additional storage bins on the door…the interior light is very bright and the lock is also a great feature…I also would like to say that it’s very convenient having the digital controls on the outside of the door…I purchased this freezer sight unseen because there wasn’t any store close to me that had it on display

    I would recommend this to a friend
  • Cons mentioned:
    Meat shortage

    Rated 5 out of 5 stars

    Great Freezer for the PANDEMIC!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer to store a reasonable amount of meat for the pandemic. With a shortage of meat due to the closing of meat plants, I total recommend everyone getting a freezer. Maybe even two. Planning to buy another one for the second wave. I hope i stored enough for the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Freezer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the design of this freezer. This freezer has all the features we wanted and does not disappoint! The clear bins in combo with the interior light makes it easier to find what your looking for. The alarm that lets you know that the door is open or if the temperature drops is a life saver. The control panel located on the door is very convenient. The Turbo freeze mode is a great feature for after you have loaded all groceries and need to get temperature down after leaving the door open for so long. It’s the best freezer we’ve owned. We like it better than our past Frigidaire’s.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very quite and love being able to read the temperature from the outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit with a fair price for all the features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well insulated it seems since once it got to temp it hasn't been on running. Nice controls on the door panel, turbo freeze works great if door is open for any length of time and you need to cool it down quickly. I also appreciate the door lock on this unit for safety as we have small kids. Tremendous amount of room for storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer performs beautifully. I love that the temperature is displayed on the outside of the door. It also has lots of space on the door for smaller packages.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Love this freezer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recycled our more than 40 year old freezer with the City and purchased this GE freezer as our replacement. It is definitely more attractive to look and why quieter for sure! We are also really enjoying having a light to see what is in the freezer at night and we don't have to dig through the ice to find our food!

    I would recommend this to a friend
  • Cons mentioned:
    Damaged, Delay, Poor service

    Rated 1 out of 5 stars

    Good freezer, terrible customer service.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience with this product. The freezer arrived damaged (badly dented in on the side). It worked, so the best buy delivery person advised I keep it for now and call the 800 number to get it replaced. I did so and thought it was taken care of. Unfortunately, they showed up to pickup the old item, but didn't have a new freezer to deliver. When I checked online, there is no record of any order! I called again, and they advised I wait until the return cleared (so I get refunded), then just order again. Really? You fail to order the replacement, but I should trust you again? Well, considering there is a 3 week delay in delivery, I am now out a freezer for the next month! This is unacceptable as I now have no place for any of my frozen foods. I have had mixed success working with Best Buy in the past. Despite my reservations, I tried them again and got burned yet another time. Not sure why, but they get the smaller stuff right, but seem to always miss on the bigger items.

    No, I would not recommend this to a friend
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