Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,588 reviews
Pros mentioned:
Cooling, Ease of use
Rated 5 out of 5 stars
Loving my ac
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My central air broke and I Received my ac March 2 2024 it was really easy to install. It gets the job down down here in Florida my roms stay nice and cold. I love being able to control it from my bedroom or even from work! And it has reduced my electric bill to half of what I was paying.
I would recommend this to a friend
Pros mentioned:
Cooling
Rated 4 out of 5 stars
''eco and auto'' does NOT keep room even temp.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
nice air conditioner. Only disappointing factor is even when on ''eco'' and ''auto'' it does not stay on to keep room at constant temperature. It foes not come on to test air. I have to constantly turn this on. It keeps room cool, but should actually be automatic to keep room at even temperature. Frustrating. At night the air conditioning unit turns off and my house gets so hot. With my high blood pressure its a health risk for a stroke. This unit should be ''eco friendly and automatic.....I'm sorry unit does not work as advertised.
No, I would not recommend this to a friend
Pros mentioned:
Cooling
Cons mentioned:
Noise level
Rated 4 out of 5 stars
review
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Installed today. A bit noisy however cooling the living room nicely and quickly.
Having some difficulty in connecting the wifi, however will sort it out at another time
I would recommend this to a friend
Pros mentioned:
Cooling
Rated 5 out of 5 stars
Incredible Machine
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this thing only thing I wish is that it had a better filter since this is a shop ac unit for me. But it can get my shop down to 60 degrees on a 110 degree northern ca summer day... So its a work horse. That and I love the WiFi option because I can program this so when I am not normally out in my shop I have it to set for fan at high and run all night to circulate the air and then when I am usually in the shop its set up to cool at auto... Incredible machine. Normally something of this BTU rating is a 215-220 watts and this one is a standard 110-115 plug in.
I would recommend this to a friend
Pros mentioned:
Cooling
Rated 5 out of 5 stars
Cools three rooms to 70 degrees easily
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Makes a fairly large room so cold I actually have to turn it down. I have a large roll-around A/C in a side room that strained to cool two rooms even with supplemental fans. This unit, only three years newer, is both quieter and more powerful than the roll-around. It actually cools three rooms sufficiently. The unit is controlled by a nifty app that paired with my iPhone and had it up and running in a jiffy. I remember when air conditioners cost a fortune and hardly worked. This one is great. San Diego cooks all year.
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
12,000 BTU window air conditioner
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my travel trailer it fit perfectly in the window. I would definitely recommend this product for any rv or travel trailer. Easy set up and insulation.i am very satisfied with this ac unit.
I would recommend this to a friend
Pros mentioned:
Cooling, Ease of use
Rated 5 out of 5 stars
Great unit
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Upgraded our old super efficient cooling but not energy efficient window unit with this and it’s does a really good job at cooling the whole living room. Easy to install and use.
I would recommend this to a friend
Pros mentioned:
Cooling
Cons mentioned:
Reliability
Rated 4 out of 5 stars
Good AC unit but troublesome refund. Old AC unit
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good ac unit. Coll 4 rooms wiht 2 of these. easy to program, one unit failed after one year but Ge reimbursing me for new one. But takes 6- 8 eight weeks for check. they want you to wait till they give you official certificate. But being a senior citizen with a very hot summer it's ludicrous impse such a restriction. AC units are hard to find when you need a specific case size to fit. It's an unfair request
I would recommend this to a friend
Pros mentioned:
Cooling, Wifi
Rated 5 out of 5 stars
Great for garage gym!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great unit! Cools my garage gym really well. Having the WiFi helps to set automations and tell Google to turn on and off.
I would recommend this to a friend
Pros mentioned:
Cooling
Cons mentioned:
Noise level
Rated 5 out of 5 stars
Tiny & powerful
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Powerful & not to loud. The app makes coming home so comfortable at the right temperature.
I would recommend this to a friend
Cons mentioned:
Display
Rated 4 out of 5 stars
12000 BTU AC
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great unit I just wish the display stayed on all the time instead of timing out !!
I would recommend this to a friend
Rated 2 out of 5 stars
AFTER 1 YEAR REVIEW!!!!
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I liked the feature of being able to turn it on/off from my mobile device. Downside it leakes alot and its kinda noisy, for some reason it raddles for about a min and then it stops thats annoying. I bought this unit 6/24 and in that time for some reason it freezes up from the inside (behind the filter) the first time it happened i had went out to the lake and when i returned it had the built up. I called BB the next day (my return period has expired the day before) they said they couldnt help me. I WOULD NOT BUY THIS UNIT AGAIN!!! I liked g&e products but after this NO MORE!!! Came home today after a long HOT morning at the park i return home and it was frozen again.
No, I would not recommend this to a friend
Pros mentioned:
Cooling
Rated 5 out of 5 stars
Good buy
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It gave me a little trouble because it wasn’t picking up the whole model # for the WiFi. One I added it to the WiFi picked up without issue. Cooling seems to good but I’ll know more into the summer.
I would recommend this to a friend
Pros mentioned:
Cooling
Rated 5 out of 5 stars
Life saver!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Our old AC broke and it was a very hot day. I ran to my local Best Buy and picked up this AC and I’m so glad I did. It works great it’s not loud you can connect it to your phone via app and it cools down the entire living room, I highly recommend this.
I would recommend this to a friend
Cons mentioned:
Reliability
Rated 2 out of 5 stars
Very disappointed
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had the unit just over two years only to discover as of today 9/2/24 ; the unit does not work. Unbelievably the extra warranty with the Geek Squad was purchased for only 2 years. This is a freaking waste of my time, energy and money. The manufacturers are ripping the consumers off by making crappy products. This is certainly not the time to be wasting money as cost of living is very high! This is very upsetting to think every 2 years I will need to replace my air conditioning unit!
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Damaged
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This item was damaged when received. Packaging was fine. But the air conditioner housing is bent and fins are damaged. The air conditioner still works.
I would recommend this to a friend
Rated 5 out of 5 stars
Works great!
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This ac unit is awesome! It’s super quiet and efficient. It doesn’t run non stop if you use the eco mode as it does a great job at cooling and then shuts off when reaches the temp set.
I would recommend this to a friend
Pros mentioned:
Wifi
Rated 5 out of 5 stars
This is amazing!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the best unit we have had!!! I love the Wi-Fi feature and the echo mode. We have not had a hot day in the house with it!
I would recommend this to a friend
Pros mentioned:
Cooling
Rated 5 out of 5 stars
Great AC
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
. They cool the area perfectly and the app is great. Will continue to purchase these because the work great.
I would recommend this to a friend
Pros mentioned:
Remote control
Rated 5 out of 5 stars
Absolutely perfect for me
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Im satisfied easily to used and it is really cool better than my old air conditioner I liked it better because of the remote control easy to turn off too