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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 44 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers are impressed with the easy setup process and the ability to control their lights remotely. They also appreciate the compatibility with Alexa, which allows them to automate their switches. Overall, customers are very satisfied with the product and would recommend it to others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
  • Pros mentioned:
    Compatibility
    Cons mentioned:
    Toggle

    Rated 4 out of 5 stars

    Switches work great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these switches for my dumb non dimming lights. C by GE App connected easily but it took a few minutes to figure out how to connect them to my EHCO for voice control. It requires enabling an Alexa skill. The instructions were lacking in this department. The only thing I don't like is that the toggle does not work directionally like a regular old fashion switch. The toggle is bi-directional. You can press up or down to make the light turn on or off. Example if the light is on and you press the toggle up the light will turn off and vis a versa. Problem mainly arises in the two switches that I have side by side. If one light is off and I want to turn the other light off, but accidently hit both switches down the light that was off turns on.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Schedule

    Rated 5 out of 5 stars

    When youve got old school switches

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great and installation directions very straightforward. Won’t work without a neutral wire, but most homes built in the last 20 years will have them. Software allows you to remotely activate the switch or set up schedules, to include “groups” to control multiple switches at the same time. Works great to automatically turn on my outdoor lights at dusk and dawn.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Installation

    Rated 3 out of 5 stars

    Does the job but difficult post install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work as advertised. Easy setup. Integrates with Alexa just fine. My complaint is, 1) it uses a lot of space in the electrical box. Instead of inserting the wires directly into the switch, it uses wire nuts that are bulky. 2) it comes with a single wall plate cover. If you're using it in a gang box with multiple switches, good luck trying to find a wall plate that will support the thickness that the switch adds from the wall. I have yet to find something compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Schedule

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, but sticks out a little farther than the normal switch. Works great though. A nice simple alternative to give you a smart light. I use the schedule feature too.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear that you had an overall seamless experience getting your devices connected. We hope you continue to enjoy the benefits of smart home lighting. Thank you for taking time out of your day to leave a positive review! -Cync Support

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Decent smart light switch, good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good smart solution to for anything powered on or off with a light switch. I used it for ceiling can lights (that are on a 15 ft high ceiling) and for ceiling fans. Easy to install. Doesn't work as well with 3 way light switches but still ok. I bought them while they were a "top deal of the day"

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to share your thoughts about your Cync Smart Switch! We love to hear that your installation was easy. If there is anything we can do to improve your experience, please reach out to us at 1-844-302-2943. -Cync Support

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great switch!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Alexa and no hub required. Installation and setup was easy. An excellent modern device with a traditional rocker switch look.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Great product. OK APP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked GE old smart switches. the app is a little hard to use at first. it had trouble connection and keep connection to the switches. Once connect things started working a lot better. Installation was easy and came with everything you needed!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Schedule

    Rated 4 out of 5 stars

    Easy Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The switch is easy to install and set up on the app. It works great to set up a schedule for have the lights come on in the evening and then turn off in the morning. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Toggle

    Rated 5 out of 5 stars

    Great for home automation and easy installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. I use it with Google home and set it for sunset/sunrise. Works with Google assistant. Fits in standard boxes and standard wall plates. Note: the switch will not stay up or down. It is always in the center position. You MUST have the white neutral wires for this to work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Easy to install easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our outdoor pool lights control, the instruction for installation was very clear and simple, all the parts fit well together. The controls were very simple to use.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Nilesh- thank you for sharing this review of your experience. We are thrilled to hear that it was a positive one. We hope that we can continue to impress you with our unique smart home innovations! -Cync Support

  • Rated 4 out of 5 stars

    Good, but not quite great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good:It does what it's suppose to, wiring was easy. Setup was easy. I will probably buy more. Don't let my cons scare you away.. it's really not a big deal. Just know what to expect. The cons: I didn't install it as a single wall switch.. so this may not apply to you if you do install it as a single wall switch. We're the switch screws to the wall..the ge switch is thicker than a standard switch so this creates a one side offset, so it leaves a gap between the plate and the wall. I found another brand switch plate that gave it enough clearance to sit flat on the wall. The second part was the plate screws.. they will bottom out on the ge switch long before they tighten.. solution was got some shorter screws painted them white. Again this doesn't apply if you are using their switch plate in a single wall switch instance. The other thing the Google home integration I have seen it show offline in Google Home app, but the router sees it and the ge app sees it and can communicate. Seems to be a code bug.. not a deal breaker.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Adam, thank you for taking the time to share your experience with Cync. We are grateful for your feedback even if it is not the most flattering as we always strive to improve our app and devices. If you would like any assistance with your Cync Switch and Google Home integration, please contact us directly at 1-844-302-2943. One of our team members would be happy to help a valued customer like yourself. -Cync Support

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Simple setup, but app needs some work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing the switch was very simple. One style issue is that there’s no indicator whether it’s on or off. No worries for me though as I run it on automation for an outdoor flood light. The automation works sunset to sunrise and spares me from wasting power when I forget to turn the switch off. The app needs work with regards to Google and HomeKit. Can’t seem to get them connected right. Hopefully updates to app will rectify these issues. Otherwise it’s great!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Magillacutty! Thank you for your feedback. We are sorry to hear that you are expereincing these issues. Currently, only our smart lights (with the use of a C-Reach Smart Bridge device) can be used with HomeKit. As for seeing whether or not the switch is on or off, you should be able to see this in the app. Just go to the Home tab, locate your switch, and the on/off switch to the right should be blue if is powered on. Feel free to call us at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com if you have any questions. - C by GE Customer Support

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great switch options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a switch that could be used to control lights while I am away and one that could be operated manually. This option fro GE fit the bill perfectly Now to see how it holds up to heavy use and how long it will last.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review!

  • Rated 4 out of 5 stars

    Remote light

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this switch in my garage so I can remotely cut lifhts on and off

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync! We are glad to hear you have been enjoying all of the benefits our Smart Wired Switches have to offer. Our team is appreciative that you took the time to share this review of your experience with others to consider. -Cync Support

  • Cons mentioned:
    App

    Rated 4 out of 5 stars

    Toggle smart switch- no hub required

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good replacement for standard switch but a little hard to maneuver in a multi gang box. GE app not very useful but Google Home had the dusk to dawn functionality I needed.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are always looking out for the needs of our consumers and are grateful for feedback such as this to get a sense of what we can improve on. Thank you for taking the time to leave us feedback. All feedback, suggestions, and reviews are shared to our development team for future improvements to the app. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great home system backed by GE & now Savant!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option to control lights or outlets around your home. This allows you to not only use your smart phone, Alexa, Google, but also control multiple devices with this one. We set up up (with several other C by GE devices) so when we activate this switch (connect to one outside flight fixture) it turns on all my outside lights. Very great option improving our safety and security.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to share your experiences with us and for leaving a review! Glad we could be a part of your smart home venture. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple setup, works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works well. Prefer to have it work with google rather than with its own app. It’s great if you have the older toggle switches and only want to replace one of the switches with a smart switch. Perfect fit into an old toggle face plate.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Cookie, we are so glad to hear that you had a seamless setup experience with your Cync Smart Switch! We appreciate your feedback on using Google Home to control your switch directly. This information has been passed along to our Development team for use in future improvements. Please feel free to contact us directly at 1-844-302-2943 for any assistance with your app or devices. -Cync Support

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used these with Alexa and it works great with it easy to install and use

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    App

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to install, app could be a little better.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Adam, we're glad to hear you're enjoying the switch! If you have any suggestions on what would make the app better, we would love to hear them. If you have the time, please give us a call at (844) 302-2943. Thank you for the review, have a great day!

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Toggle

    Rated 1 out of 5 stars

    Looks great but poor execution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flaky. Wifi doesn’t work well and their three way claims are super iffy. Easy to install. Drives me nuts that it’s a toggle. Like pushing down should turn it off, not toggle it.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

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