Customers regard the 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology highly, praising its large capacity, excellent cleaning performance, and quiet operation. Many appreciate its ease of use and the attractive color options. While some experienced occasional balance issues, the positive feedback on features like Alexa integration and the powerful spin cycle outweighs this concern. Overall, the washer receives overwhelmingly positive reviews.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 224 reviews
Pros mentioned:
Capacity, Noise level
Rated 4 out of 5 stars
Pretty good for the price
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall a pretty good washer. I like that it’s quiet and big. The only thing I don’t like is that I can’t have the lid open while the water is running.
I would recommend this to a friend
Pros mentioned:
Color, Washer performance
Rated 5 out of 5 stars
GE
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
very good quality, does its job 100%. The color is gorgeous, the design too. washes perfectly you can control it from your phone.
I would recommend this to a friend
Pros mentioned:
Efficiency, Noise level
Rated 5 out of 5 stars
Dream Washing Machine
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best washing machine ever! Efficient, quiet, wonderful. Full loads, customizable, love the soap dispenser. Never even used the Alexa but it’s the best.
I would recommend this to a friend
Pros mentioned:
Efficiency
Rated 5 out of 5 stars
GE washer with Alexa
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome Efficiency with built in Alexa, very nice unit super happy!
I would recommend this to a friend
Brand response from GE Answers
Posted .
This washer was designed to improve your laundry experience. The built-in voice assistant can automatically set your washer and dryer for care of specific fabrics or adjust washer settings for optimal stain removal. You can even check the weather or dance to your favorite music while folding your clothes! We're confident this washer will continue to be an asset in your laundry routine.
Rated 4 out of 5 stars
My perfect purchase
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Machine has the features i wanted and the price that made it possible. Purchased from the outlet store
I would recommend this to a friend
Brand response from GE Answers
Posted .
We're thrilled to hear that your purchase met both your feature needs and budget! Enjoy using your new washer and thanks for choosing GE Appliances for your home.
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Love, this washer.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wow, I was blown away with the quick wash, the quiet drum and the smart app. Clean clothes and the washer is faster than my dryer. As my previous load was drying, the next load was waiting in the washer and the smart app kept reminding me to move the damp clothes to the dryer, which I could not do as the dryer was still drying the previous load. Saving money to get dryer to go with this awesome washer.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hello - Thanks for taking the time to share your experience with your new GE Profile washer. We're happy to hear that you're loving the quick wash feature and the smart app. We strive to make sure our products are made with the best quality for our consumers. Thank you for being apart of the GE Appliances family and we hope you have a great day! - Don@GEA
Pros mentioned:
Washer performance
Rated 5 out of 5 stars
Speedy Washer with new age tech
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very Pleased with both the washer and dryer. Both work in tandem to our clothes. The app is useful and speeds up the wash turn around time by keeping us informed when the load is complete. The alexa feature is nice although we don't use all its features.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hey there - thanks for taking the time to share your review on your beautiful GE Profile Washer! We’re pleased to see that you’re enjoying your new washer and dryer and that it is helping speed up your laundry turn around time. We also love the SmartHQ App and the Built-In Alexa Voice Assistant - it’s great to be able to listen to your favorite tunes while folding laundry! Thanks for choosing GE Appliances and if there is ever anything we can assist with, please feel free to reach out anytime. Have a wonderful day. Lauren@GEA
Pros mentioned:
Washer performance
Rated 5 out of 5 stars
Sleek look, works well!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The machine washes great. I am super happy with it. Best Buy had similar prices to others on this top rated model. But they were the ones who could deliver it the quickest. And the delivery was awesome; two nice men who were early and took great care in moving it in and our old washer out.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hello- We appreciate you being a valued GEA customer and sending us your review. We are pleased to hear that you choose us for your purchase and that your washer is working great for you. We hope you continue to be impressed with this unit. If there is anything else you need please let us know. SIncerely- Dianna@GEA
Pros mentioned:
Capacity
Rated 5 out of 5 stars
In love with this set
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love doing laundry with this set. The washer has a ton of room for bulky items and has a smart sense mode that helps it choose how much water, detergent, and how long the cycle needs to be. I did all the laundry in my home the first day I bought them.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hi there - It's so great to hear that you're loving the features that your new washer offers! We strive to make sure our products are user friendly to assure that our consumers have the best experience possible. Thank you for choosing GE Appliances, and we hope you have a wonderful day. Cheers! - Don@GEA
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Very good washer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I loved it, its very quiet and its very easy to use
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hi there, and thanks for letting us know about your experience. We're so glad to hear you love the washer, and appreciate its quiet operation and ease of use! We're confident the washer will serve your needs well for a long time to come, and we're wishing you all the best! -Sarah@GEA
Rated 5 out of 5 stars
Its a good washer
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First washer and we got the set. Settings are nice for different loads, big, and able to see almost anything from the app. Love the color
Now. The alexa is a hit or a miss in this machine. We currently cannot get the volume buttons to work and alexa doesnt speak at all. We've got everything enabled of the skill that it needs and alexa commands work half the time. Doesn't work when you ask it to turn on/off washer. You pay this much money only for the volume to not work
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hello- We appreciate you taking the time to reach out to us with your feedback. We are happy that you love the color of your washer & dryer set and they are working properly. We were able to find some information that may help out with getting Alexa to work properly. -First, ensure your smart appliance is Connected to your home network. -Open the Alexa App. -Go to Skills & Games and Search "SmartHQ" -Click on SmartHQ and click the ENABLE button. -Enter your GE Appliances Account username and password and hit "sign in." -Say "Discover Devices" to your Alexa device to link your account to Alexa.
For further assistance, you can call the Connected Home Support Line at 1-800-220-6899, Monday-Friday 9am - 11pm ET, Saturday- Sunday 9am - 3pm ET. We hope this helps and if you need anything in the future let us know. Take care! Dianna@GEA
Rated 1 out of 5 stars
I’d return if I could!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Honest review ahead…I researched washers like crazy and finally decided on this one because I used to have a GE Profile Front Load & loved it but left it when I sold my house. This top load has some newer features and some of the old ones that I liked so I thought I’d love this one too! I loved the auto detergent dispense on my old one but that’s the first issue. The detergent doesn’t flow into the tank and just sits in the top of the dispenser so it’s ALWAYS saying Low or Empty Detergent and I have to pour more in. See attached photo. I have ran a cleaning cycle through it with hot water as directed and tried different detergents but it’s still the same. I’ve stopped using it now and just fill the regular detergent dispenser myself. The flex dispense drawer is a great feature but it’s so inconvenient to have to use the app to control it. There should be a flex dispense button on the controls. The Alexa feature won’t work at all so that’s pointless. I understand that an impeller washer doesn’t use much water and that’s what I wanted. But it REALLY doesn’t use much water and clothes come out with spots on them from possible detergent. I’ve set it to extra rinse or smart rinse and that’s the only way they aren’t spotted with detergent. Don’t bother using the scent beads unless you use deep water. The beads spot your clothes like crazy because there just isn’t enough water to properly dissolve them. Plus, as you can see in the photo, the clothes that get stuck towards the outside of the drum won’t agitate and they just stay stuck there the whole cycle. I load it around the edges and around the impeller like is suggested, use 1-2 Tbls of detergent so it’s not too much and have tried different settings. The deep water fill fills it up completely to the top even if there’s only a few items in it. The specs said it would sense the clothes and only add a few more gallons depending on how much is in there. If the spin cycle is on anything higher than low, the washer will literally shake and vibrate so badly that it sounds like metal crashing into metal plus it will walk itself across the laundry room so much that it almost ripped out my water lines. I absolutely hate this washer. Complete waste of money but that’s what I get for trying to save a few hundred bucks instead of just getting the front load like I wanted. I have nothing good to say about this washer. Like I said, I researched heavily to make sure reviews were good and it had features I’d like. I never thought I’d be one of the few one star reviews for this machine. Spend your money on a different one and steer clear of this.
This review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology - Diamond Gray
No, I would not recommend this to a friend
Brand response from GE Answers
Posted .
Hello- We appreciate your thorough review and understand when a new appliance doesn't meet your expectations how frustrating that can be. We will share your feedback with our engineering and design teams. It is our hope that the more you use the washer the more you will like it. We recommend always selecting the Deep Fill to add more water to the washer. You should be fine to use your scented beads when you use the Deep Fill. If you continue to have issues with the detergent dispenser, we recommend taking advantage of your warranty and requesting one of our factory trained technicians take a look. They can be reached by calling 1-800-432-2737. Thank you! Joyce@GEA
Rated 5 out of 5 stars
Satisfied
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The setup and instal was a breeze. The over all unit is simple to operate and have many great functions.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hello- We appreciate you taking the time to send us your review and being a valued GEA customer. We are glad that you are enjoying your new washer unit's features and hope that it has become a great addition to your laundry space. If we can help with anything else in the future, please let us know. Sincerely- Dianna@GEA
Rated 5 out of 5 stars
I enjoy laundry now..
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love everything from the color to the Alexa features, smart dispense, app controls, etc
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hey there- We have heard great things about having Alexa voice assistant on this unit so we hope it continues to be an added convenience for you too. We are happy to hear that overall, you are loving your washer unit, and we hope it becomes a highlight piece in your laundry space for many years! If there is anything we can help with in the future, please let us know. Sincerely. Dianna@GEA
Pros mentioned:
Color
Rated 5 out of 5 stars
Nice washer so far
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
First day after delivery and it works great! Really nice deep blue with some metallic flake.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with the color and all the features on your new washer! Your review means a lot to us, and we appreciate you being a valued GE Appliances customer. Let us know if you need anything else. Take care! Dianna@GEA
Rated 5 out of 5 stars
Washer
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the color and the functionality of this washer. I was tired of the front load and am very happy with the top load. Very quiet.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with the color and all the features on your new washer! Your review means a lot to us, and we appreciate you being a valued GE Appliances customer. We hope your unit continues to impress for many years! Let us know if you need anything else. Take care! Dianna@GEA
Rated 5 out of 5 stars
Awesome
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This thing is awesome !!!!
It makes a bunch of noises that freak me out.
The notifications on the phone are a cool addition also
I would recommend this to a friend
Brand response from GE Answers
Posted .
Hello- Thank you for being a valued GE appliance customer and taking the time to leave your feedback! That means a lot to us as we strive to make products that are going to help make customers like you happy. We hope you continue to enjoy all the features your new washer provides and if we can help with anything in the future, please let us know. All the best! Dianna@GEA
Rated 5 out of 5 stars
Love the added Alexa !!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love that it sends me notifications of when its done and i dont have to keep checking when its done !!
I would recommend this to a friend
Rated 5 out of 5 stars
Matte Blue Washer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Color is awesome! Blue with a matte finish. Deep tub perfect for washing sheets and covers of all sizes with room to spare!
I would recommend this to a friend
Brand response from GE Answers
Posted .
Thanks for letting us know you’re happy with your beautiful new washing machine. We appreciate you choosing GE Appliances for your home and for taking the time to leave this review. Have a wonderful day. -Gina@GEA
Rated 1 out of 5 stars
Do not buy
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have always been an LG customer and really wanted to give GE a chance with this new washer, but it disappointed me. I only had it for a week and a have and in that time- the top liquid detergent dispenser stopped dispensing, the machine stopped draining and spinning and it eventually stopped agitating. It was stuck on sensing and then would turn off. Going back to LG
No, I would not recommend this to a friend
Brand response from GE Answers
Posted .
Hello- We are very sorry to hear you had these issues with your washer. This is not the ownership experience we want for you and your family and truly apologize for your inconvenience. We hope that you will one day give us another opportunity to earn back your trust and business. Joyce@GEA