Customer Ratings & Reviews

This is hands down the best nugget ice maker we have used! We had a Euhomy before that was horrible. Switched to the Opal and havent had a single issue!

When this ice makee works, it's amazing. The problem is it will periodically start making a loud noise that requires us to unplug the unit. Anyone else experience this with theirs?

Owned for almost 2 months and have used nearly every single day. Great quality ice. Love chewing on it. Easy to use and maintain. I like how there's an app where I can schedule times/days for this to function. Good gor early work days. It is pricey, but I do like this better than other types of ice makers that I've used before. I've read elsewhere that some people have had issue with pump system when a filter is installed within the ice maker. So we just use filtered zerowater (since our primary source of water anyways) instead with the screen insert. No problems.

By far, the most awesome small appliance I have ever bought myself. I don't know how I got by without it. I did a bunch of research before I decided to go with the opal 2.0 Ultra v this ice maker is top of the line, do not bother to buy a knockoff. I know there are a lot of bed reviews concerning build up, hard water, known defects. While inconvenient, if you buy the geek squad protection, you will never have to buy an ice maker again. The first one I bought started having issues after 10 months. Though it was still under manufacturer warranty, he was giving me a hard time about servicing the unit I went to best buy, and because I bought the 2vyear protection plan, they bypassed the manufacturer, said it's not a serviceable item, and gave me a gift card with what I paid for it back. I bought another, as well as the warranty and it will be here tomorrow. Hands down, best buy has the best warranty on the market.

I recently replaced the Opal Ice Maker with this new model, and overall, it's been a decent addition to my kitchen. The ice it produces is great—soft, chewable nugget ice, which is exactly what I wanted. It’s perfect for cocktails and soft drinks. The machine is also relatively compact and doesn’t take up too much counter space, which I appreciate. The setup was easy, and it started making ice pretty quickly after plugging it in. However, there are a few things to keep in mind. First, the ice maker is a bit noisy, especially when it's running on full cycle. It’s not super disruptive, but it’s noticeable, especially in a quiet room. Additionally, while it does make ice relatively quickly, it doesn’t always produce a large batch at once, so you might find yourself needing to reload it sooner than expected if you’re hosting a lot of people. Also, the unit can be a little tricky to clean, and I’ve had to run a few cleaning cycles to ensure it's in good shape. Pros: Makes excellent nugget ice Compact and easy to set up Quick ice production Cons: Noisy when running Small water reservoir Can be tricky to clean All in all, the Opal Ice Maker works well for smaller households or occasional use, but if you need a high-volume ice maker or one that’s completely silent, you might want to look elsewhere. Lastly, I'd HIGHLY recommend paying for the extended warranty if you are not a Total Tech member. I've had to replace this unit about once a year & that would have not been possible without the warranty.

We bought this specific unit for the color matching in our kitchen. I personally can't stand typical counter appliance colors like black or stainless steel. Plus we have a few other GE appliances in our kitchen that have performed well. I would like to start by saying, the ice is perfect and delicious and exactly what we wanted. The price was really high though and I kinda regret spending so much because of the following... It's so slow making ice, if we make a few glasses of ice at dinner it takes forever to start making more and recover from the loss. Also- it doesn't have a simple water line hookup like the cheaper ones on Amazon have. They want me to buy an additional ugly side tank to make this massive machine bigger? For me personally the high price not including that water line hookup makes me regret my purchase. Lastly, the machine needing to be cleaned weekly is ridiculous. I get sanitize message on the machine literally every week, I assume it's based off the time it runs, which doesn't seem very efficient that it runs that much in a single week. Would I buy it again...ehhh, probably not. I would probably go with the Amazon machine that has a water line hookup for less money. Sure this machine is beautiful, but the price of beauty came with a sacrifice.

Have had this unit running for several moths. NO ISSUES whatsoever. It’s much quieter than the original Opal and the air intake is in the back with a reusable air filter screen. My old one would collect dust and stopped working until I figured that bit out. This makes ice so fast. It is a joy. I use the app to turn it on remotely and it tells you to sanitize every couple of days. We use reverse osmosis water so no scale build up. We sanitize 1 time a month. Like nugget ice? Buy this. Any bad reviews are from older units. This is great

Excellent ice, like the size and texture of the ice . Machine is easy to operate.

Works great! Super easy to set up and ice is ready fast

It works amazing, and in my opinion is easy to clean. It is expensive; but if you have the funds to do so i think it’s 100% worth it!

Was a gift. Everyone is enjoying yet. Works just as advertised and makes delicious chewable ice. We did not run out for 6 people. More expensive but worth it if you can afford it. I did purchase on sale. There are good smaller ones that may work for you if only 2 to 3 people.

Really pleased with this product recently had a new air 42# machine this unit was a piece of dodo they where good for about 6 months before started leaking after 3rd replacement I purchase the ge profile what a great unit

I PURCHASE THIS ICE MAKER ON FEB 9TH 2025 AND I HAVE SANITIZIED THE MACHINE 9 TIMES AND THIS IS APRIL 8TH BEST BUY IS SHIPPING ME A REPLACEMENT.

Only used it for a few days, but so far it's fantastic. Looks great on the counter, too.

BB decied to send me a broken machine. That was dented and scratched And cracked on the handle. Must have been a floor model. Box looked like it was dropped and taped up like a 4 year did the taping. How sad! Returned immediately. Went to Crystal Lake Illinois loction. And exchange was great. Hope this one will be great. Im just blown away by this horrific experience! And to top it all off-UPS “deleyed the package” and probably dropped it too.

Makes the best nugget ice just like sonic ice. Tried other ones to only return them. This is the one to buy.

We love the soft ice, however the deal breaker is that the sanitizing is being asked about every 4-5 days and the descaling about 7-10 days. I would like know if this is normal, according to the manual the descaling hooks be about once a month, maybe I got a bad one? It’s a tedious process as it has to sit with vinegar for about 16 hours. It’s very expensive to give this much hassle.

Love the ice maker, they do break often but you just need to keep up maintenance.

Missing piece to order. Best Buy took 6 weeks to begin to act in my issue. Still not resolved. This review only has to do with the customer service. Already owned this item (which broke) that encouraged my re-purchase of this item.

Was not in the condition stated. I don’t know what the previous owner did with this machine, but it should not have been on the shelf. I cleaned it, but still don’t think I got it clean enough even after multiple cycles and scrubbing.