The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 3,306 reviews
Rated 5 out of 5 stars
Glad I signed up
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I initially didn't want to spend the money for the service, but so glad I did! I've had to have two devices checked a couple of times. The Squad is professional and knows there stuff! I love being able to set appointments for drop off/pick up.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent service if not able to correct problem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Highly recommend this service on the software. Frequently my devices have problems which I suspect are from all the updates from who knows where. Instead of trying to correct things myself and perhaps creating more problems, I have access to the 24/7 service most helpful correcting them. I haven't had to bring device to store.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad assistance with laptop repair
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I received excellent customer service from the geek squad on both occasions when I brought my laptop in to resolve some technical issues and when I picked up my device. My device was repaired quickly and accurately. Both associates were extremely knowledgeable courteous and attentive. Would highly recommend the Geek Squad and Best Buy
I would recommend this to a friend
Rated 4 out of 5 stars
It was busy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The gentlemen who helped me was very nice; however, it was extremely busy the day I came in. I received multiple calls and messages to pick up my device, but the service would have been better had there been more people available. I felt rushed. The stars are about the person, not the service. I recommend GeekSquad service because it's necessary for the non-techie type.
I would recommend this to a friend
Rated 5 out of 5 stars
Better safe than sorry!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Most of the time a person will pass on any of the extended warranty stuff especially if the purchase is small. But, if you are going to lay out the money for a nice TV or video game, t is well worth the security. Haven't used ours yet, but feel better knowing I have a replacement or help if I ever need it.
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friend
Rated 5 out of 5 stars
Great Support
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have purchased Geek Squad protection for almost everything that I have purchased from Best Buy. I have never had a bad experience and I have been a member for many years. I would highly recommend the use of the service for any electronics. I have used it for printers, Wi-Fi, computers, tablets, and phones. Highly Recommended.
I would recommend this to a friend
Rated 5 out of 5 stars
So Fast!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very surprised and pleased when I received a call from Geek Squad personnel on the evening of my purchase. I expected to pick up my computer (with them for set-up and data transfer) the following day and had arranged an on-line appt. to do that. Instead, it was ready within a few HOURS of purchase on the same day! Great service!
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friend
Rated 5 out of 5 stars
Geeks Rock
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason I shop at Best Buy is because of the Geek Squad. I love knowing that those sweater wearing geeks are there to fix the disasters that strike the electronics in my house. Always polite, always speedy, always know how to fix the problem.
Personally there should be more stars to check for them. Like at least 20.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friend
Rated 4 out of 5 stars
Mixed results
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Have used the Geek squad 4 times - one to have set and three on line. Set up of the computer was very good and quickly done. On line had one good result and two bad. Able to resolve issue on line quickly first time used. Next two times said to take computer back in to store. Ultimately I was able to resolve issue so I would have expected them to do so remotely.
I would recommend this to a friend
Rated 5 out of 5 stars
glad to solve a previous problem!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I unfortunately did not realize how likely a hard drive is to eventually die simply of old age....so not having had a backup was a poor choice that I didn't realize I had made. The Geek squad helped me install and now I back up twice a week with no effort. Price was good as well...had shopped around and this was a good deal.
I would recommend this to a friend
Rated 5 out of 5 stars
Reset computer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I switched screens and suddenly got sent to the main screen & my curser stopped working. Went to Geek Squad & told them. After I told them, he went to the back room, came back & told me the guy back there said he has a customer who had the exact same problem so they think it's a glitch in Window 10. Had it fixed in a week
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friend
Rated 5 out of 5 stars
Great service department
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very knowledgeable and personal. Finished the work where ahead of time and went over the results of what was done. Very knowledgeable and personal. Finished the work where ahead of time and went over the results of what was done. It also covers up to 3 computers it the service agreement. It’s a fantastic deal for the cost.
I would recommend this to a friend
Rated 5 out of 5 stars
Revive your old desktop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Took my old ASUS desktop in to the Geek Squad to be cleaned up. Over the years it has been used and abused by as many 20 users ranging in age from 4 to 65. It had a multitude of problems. They had it for two days. cleaned it out, installed Webroot antivirus and now it works like new. These guys/gals are really good.
I would recommend this to a friend
Rated 5 out of 5 stars
Unbelievably great customer service - none better
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have visited a number of good companies who are customer-oriented. However, I have never received the consistent level of customer support that I have been privileged to receive from Best Buy, particularly by the Geek Squad. I have no reason to wonder where I should seek help from an electronics store - I go to Best Buy.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friend
Rated 4 out of 5 stars
Very comfortable with the support and service.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The service and support were great. The repairs to my computer were completed quickly and my computer was ready before promised! The only issue I had was that I have an ASUS computer with a backlit keyboard, which requires additional software to work and that software wasn't loaded when I picked up my computer. However, it was relatively easy to install myself.
I would recommend this to a friend
Rated 5 out of 5 stars
Customer Focused PC Advice
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My 3.5 year old PC was slowing down terribly. Asked whether I should have it repaired or replaced by a new PC. Fully expecting to be talked into a new machine, I was surprised that the PC associate recommended a maintenance agreement, which covers up to 3 machines for 2 years. After the tune-up, PC is running great again.
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad support is the best!!!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I highly recommend buying Geek Squad support! The techs in my nearby store are great!!!!!and having the plan takes the stress out of owning a computer and trying to keep up with upgrades, changes, etc + any problems that may arise. For questions - there's phone support, too. Don't buy a computer without buying this plan!
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friend
Rated 5 out of 5 stars
great service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought my hp notebook had it for 90 days got a bad virus that would not allow me to do anything but turn it on I took it to the store and was sent to the geek dept left it and they installed virus protection and reset my pc to new as the day I purchased it,i did lose all my photos and files but better than cost of new pc
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Good Service As Usual
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Win 10 Update killed my computer, so had to take it to the Geek Squad. Unfortunately they had to wipe and restore all of my software, so thanks to Microsoft, the Geek Squad had an opportunity to fix my problem and as usual they did a great job putting it back together. They're my go to source for my computer repair.
I would recommend this to a friend
Rated 5 out of 5 stars
Super service; experienced and knowledgeable.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am not a computer nerd and not one of your young persons who know all about them; instead I'm a 70+ Senior, who often makes mistakes, and needs someone's help. The Geek Squad has been a lifesaver! Their staff are knowledgeable and very patient with an old man like me. Thank you, Geek Squad.