Customer Ratings & Reviews

It is an older model now in 2024 but still a beast! Battery life and performance are much better than windows laptops, and macOS works great with my iPhone and iPad! Also got this for a great price with Best Buy refurbished :)

I was searching for a newer Apple Silicon MacBook Pro and found that pre-owned models on eBay were actually more expensive than Best Buy’s refurbished options. Plus, as a cardholder, I got 12 months of interest-free financing—an offer I couldn’t resist! While shipping took over 10 days for in-store pickup, the wait was worth it. The MacBook I received is in near-perfect condition with only minor scratches and just 74 battery cycles. It runs macOS Sequoia flawlessly and is more than twice as fast as my 2019 MacBook Pro i9—all while staying whisper-quiet. Right now, this is the best deal on the market. And if you’re not happy, you can always return it!

Came in pretty good shape had 120 battery cycles but no physical damage I could find

I’m really happy with this refurbished MacBook. It looks like new and works perfectly. No issues at all so far. Super smooth, fast, and honestly you wouldn’t even know it’s not brand new. Great deal for the price.

I was a little hesitant ordering a refurbished laptop. It arrived in pristine condition and works flawlessly. I saved over $1400 buying certified Geek Squad refurbished. Couldn't be happier.

I purchased this MacBook online with the promise that it was geek squad certified, upon delivery I was so excited and once I turned on surprise! It was locked belonging to a company named “western digital ” so, point is: why are you selling computers claiming to be “refurbished” and certified when you not even touch it, you just dispatched it without not even look at it????? I’d returned it of course not before calling asking for help, then at a best buy store management in Burbank, CA. and they were not willing to help or give explanations… I am very disappointed of the way Best Buy is handling merchandise that it’s not even inspected, more frustrated a of customer service. Hope this helps.

My settings and facetime does not work within the first week I got it. So now I’m stuck. If ur gonna get a used device go to amazon not best buy. And the battery life does not last long. Now I have to go back to get them to fix it

Terrible experience. They sent me gold air instrad of pro! Are you high! Geek squad team?

I've been keeping an eye on these MacBooks hoping that they would be in stock when I was ready to upgrade from an HP laptop. I'm glad I waited and decided to purchase this refurbished product. Since it has an Apple based processor, I didn't need the latest or greatest M3 or M4 chips. Having used this MacBook for a little over two weeks, I feel like I made the right decision. I received my order much FASTER than expected (glad I didn't purchase expedited shipping - saving about $30). I got in within a few days. The laptop was secured safely in a bubble wrap, and included the apple charging cord, not the apple brick (not an issue at all), in fact I like the third party 140watt bring it came with. No big external damages, a few minor scratches on the bottom, but nothing to be concerned about. Put a skin on it, and call it a day! As for the internal components, my MacBook came with only 19 battery cycles and 98% battery life. I was shocked, it's basically a brand new laptop. Extremely satisfied and encourage you to click "purchase" if you're considering this MacBook - you won't be disappointed. I'm a full-time working professional that uses a lot of chrome tabs, zoom meetings, and excel sheets for data, and this MacBook has been perfect! I also teach at my local community college, so grading assignments, creating lecture presentations has also been super easy and efficient. If you've made it this far in my review, thank you! My advice, BUY IT! I spent over 4 months researching, going to my local store and testing the 14" vs 16" and glad I choose the 16" version. You won't be disappointed! Thanks Best Buy!

One of my favorite things to do is to go through the clearance and open-box section every so often. This purchase is why. I cross shopped several MacBooks and came across this one. It has the big XDR display, M1 Pro, and this was the design after all the keyboard drama. The only thing is taking the risk on a refurbished machine. I have never been sent anything from Best Buy that I didn’t keep so I bought it. It arrived in a laptop air cushion surrounded by some air pillows in a box. Inside was the MacBook, charger, and instead of the MagSafe cable there was a new Insignia 240W USB-C cable. The battery shows 97% and the body has 2 small marks. The keyboard and display look new. Overall I think this is a great deal.

The item itself is amazing as expected for an M1 Mac. Battery, power, display, all great. My only complaint is the description of the item - it was listed as "Excellent" and everything implied that at worst-case, there'd be minor blemishes or scratches. But this one had clearly been dropped or bashed into something as the case has a 1-inch dent or almost like a chunk taken out of it. It's on the side and out of the way. Also, the mousepad looks like it may have been pried up at some point. However, everything works great thus far, so I haven't been too concerned. So ultimately, very satisfied with the item, but not the description.

I needed a new laptop ASAP as the one I had for 7 years died on me. I decided on this one because of the screen size as well as it having Touch ID. I love using this for work and I love how responsive the touch pad is vs my old one! I’m very happy with my purchase!

I really enjoy this mac, its very nice and came in good condition. Comes with the 140w apple charger and macsafe cable. Only thing wrong is that its 82% battery health but still last all day. Definitely recommended to save money for a mac.

It was a great price I got for , very nice condition And runs perfect . First I thought how the condition would be , but when it came it was perfect. Thanks

Extremley happy with my purchase. I received a 2021 with 86% battery life. The M1 chip runs so much faster than my intel Mac. Couldn't be happier for the price. It didn't come with an OG mac charger but it was an Insignia charger which I think works fine.

Solid Mac, was tossing up between this and a new MacBook air m3/m4. Screen is a bit bigger, easier on the eyes as you get older ...

Awesome laptop upgraded from a 14 inch to the 16 Pro battery life is great no dents no scratches only reason why I gave it three stars is because I was told that there is no geek squad warranty offered on this product so it's basically by as is once once the 14-day return policy is over.

The mac came in in near perfect condition! This is an absolute steal of a deal right now. Highly recommend if your in the market for a Macbook!

Even though it's an older model in late 2024, the experience is still as snappy and fast as a new Macbook. I wasn't as lucky with the battery or the charger received, with 91% battery health and a 67w adapter instead of the usual 140w that comes with 16 inch Macbooks. But quite happy with my purchase. The laptop came without any problems or visible scratches, scuffs or dents. There are just minor usage marks near the charger and the left side USB-C ports, but other than that, it basically looks like new.

Great service, I wish other products where as available as this.