Customer Ratings & Reviews

i am still waiting for the $50 gift card promised. i purchased this service online. Website said someone would call in 24-48 hours to schedule it....you can see where I am going with this. no calls no emails. 7 days later i get a receipt UPS-ed to me from Best buy saying thank you for my order??? called twice. scheduled twice. first time was a no show. Customer service promised gift card for the hassle...been a month.

I called in NOVEMBER 2012 for your service - sent the required money in to your company - awaited a call to arrange an appointment to program my remote - - NOTHING ! Do you think you owe me my money back PLUS some sufferage here ? Insane!

**Subject:** Escalation of Concerns Regarding Remote Services for Mk.2 Video Encoder To whom it may concern, I am compelled to express my serious dissatisfaction with the Remote Repair Services I received while addressing the installation of my Mk.2 Video Encoder 4K60 Pro. What began as a simple compatibility inquiry turned into an ordeal that caused severe issues with my PC, unnecessary charges, and significant professional and personal disruptions. ### Key Issues: 1. **Initial Compatibility Assistance Neglected**: Despite my efforts to verify compatibility remotely—due to back pain concerns and the risk of transporting my workstation—no one could conclusively answer my question. I was referred to Remote Repair, initiating this frustrating process. 2. **First Remote Session - Complications Created**: While the technician reassured me the Mk.2 card was compatible, their actions during the session caused severe PC malfunctions. These included black screens, crashes, worsened performance, and constant instability requiring hard resets. These issues stemmed from unnecessary and harmful alterations to my system, such as deleting USB root files and registry changes. 3. **Second Remote Session - Disregard for Concerns**: Seeking help to fix what had been broken, I was instead subjected to services I did not agree to, like forced updates and system edits. My objections were ignored, and I was charged for services I never consented to—adding insult to injury. 4. **Escalation Failures and Unclear Charges**: Over $141 in unclear charges were incurred during this process, despite none of the services resolving the original issue. Additionally, I was offered further services at an additional $149.99 fee, which is unacceptable given the unresolved damages and lack of accountability. 5. **Delays and Professional Impact**: The unresolved PC issues directly impacted my employment, postponing critical work for several days. The time, stress, and financial burden this caused have been significant and unacceptable. ### Positive Note: I must commend the Bellingham team for their attentive approach once the issue was escalated. Their professionalism and understanding provided some reassurance after an otherwise unacceptable experience. ### Demands for Resolution: - A **full refund** of all Remote Repair charges incurred during this process. - Compensation for the professional disruptions caused by the prolonged downtime of my PC. - Immediate corrective action to restore my PC to its original, fully functional state. This experience has left me deeply disappointed in the service and support provided. I demand accountability and a resolution that addresses the financial, professional, and personal impact of this ordeal. I trust this matter will be taken seriously and resolved without further delay. Sincerely, Cameron

Have to wait 10 days for in home service to fix a Samsung Frame TV connection to remote. I am a Total Tech paying customer. This service used to be good but now not worth the money. What has happened to Geek Squad? Extremely frustrating.

I have had good experiences in the past. Maybe this is just a fluke, but tonight my Bluetooth stopped working. This has happened in the past and a remote connect has been able to fix it, but this time, I was connected to a tech who told me it was fixed and disconnected--when it clearly wasn't. Then I tried again and I was connected to the same tech again. I recognized the name so I asked if it was the same one. He said yes. I said it wasn't fixed and he disappeared quickly and transferred me to someone else who did the same thing. He disconnected before it was fixed and sent me an email saying "I assure you it's fully functional." Two techs in a row who lied to me saying they fixed it, and disappeared before I could let them know it wasn't working. I'm thinking about canceling my subscription. I've had good service in the past, but this experience was horrible.

If I could give zero stars I would. Paid for the most expensive membership for Best Buy membership including geek squad online support and not only were they completely unhelpful, I spent hours of wasted time calling back several times and waiting on hold for them to fix the issue only for all 4 calls to be disconnected and never get a call back, even though at the beginning of each call they verify your phone number for that reason they say. My PC was also acting extremely funny afterwards and it was not before. I was only trying to get help moving things over to a storage device and a few other small things that I would think any basic tech support person would know. I am honestly worried my information was stolen after how the PC was acting and what I seen as well as how my PC made a funny noise prior t the last call beinh disconnected. WOULD NOT RECOMMEND TO ANYONE!! Absolutely terrible!!!! Best Buy should be ashamed!

got online chat with a remote agent and they kept trying to push a annual subscription down my throat that I didnt want otherwise they wouldnt help or even respond to my questions. After I said I would get the subscription they started responding again but when I asked for it to be a non renewal one they just closed the chat utter garbage of a service and waste of an hour.

I have all Sony equipment (BlueRay, TV, Home Theatre system etc.). I had purchased the Sony remote and the guy could not program all my equipment to it. This was pretty upsetting since I had called prior to the Geek Squad and they informed me that this would be the perfect universal remote and was highly recommended. It didn't work out and the remote was useless. I am not blaming the guy who came but I am annoyed that the Geek Squad phone rep gave me wrong information that led to a waste of money.

If I really needed for someone else to setup my remote for me. I watched as the Geek Squad technician went through the process of setting up the remote and he had the remote working properly in about 10 minutes. If you think about it his 10 minutes of work cost me $150 or about $15.00 per minute. That's pretty dang expensive in my book! I had my remote setup in December 2008 and am just now posting the review because I wanted to spent some time using it to make sure I got my money's worth from it. I have and it's really nice to have one remote to control all of your devices instead of multiple remotes. If the price were lower I'd give this service a 5-star rating.

Geek squad sent a tech out why clearly had no experience with the remote they were suppose to program. Then went on to say that mine was an advanced assignment so they would send a more qualified tech. When I called to schedule for a more qualified tech, they said advanced installs are 300 not the 150 i already paid. My system is already set up and programs are already setup and programmed, all I need was to have the remote replaced, (ie swap out old for new), and just load the program that is already there. If someone can't do this for 150 I certainly am not going to pay 300 given the lack of knowledge of the first tech. Geek Squad and Best Buy, kept me no in telephone limbo shuttling me form one hold queue to another. Funny they are very efficient till they get your money, then the hold time starts. In total I have spend 2 hours on hold trying to get this resolved. Bad service, don't deliver on promises, send out unqualified people, and then try to hit you up for more money

Geek Squad hired to set up new TV, bluRay, and remote system with existing recoorder and sound system. This included programming new touch screen do-everything remote. Called back to have recording and playback enabled that didn't work and system still does not record and playback. Would not recomment Geek Squad in setting up programming remotes. (Or, the equipment was not hooked up correctly by Geek Squad)

I bought the Harmont One remote and had Best Buy program it. It didn't work as advertised so I exchanged and had the second one programed. So thing as the first. I have AT@T Uverse which requires 4 numbers for HD chammels. It doesn't always get all 4 nos. sometimes 1 or 2 or 3 or when I keep pushing the 4th no. it doesn't take right away and then al of a sudden I have 5 numbers and it goes to standerd def tv. . I have to maneveur the remote to get the signal to the box. It's a pain and shouldn't be that way. ecen the tech said that shouldn't hapen but now the 30 return policy is over. So I'm stuck with an expensive remote that doesn't work right and no way to get the programming fee back even if I could return it. It is the Harnony remote because I don't have these issues with Uverse remote. Also tech left without explaing the remote.

The tech had to spend extra time because my DSL went down but other than that when he programed my remote he seemed to have a hard time getting everything programed properly. Then he didn't really explain everything correctly.

Bought Acoustic Research RF remote about 1yr ago. Initially programmed and installed by geek squad. Remote started changing channels, flipping devices, as if short some where. Had geek squad come out to reprogram at my cost and continues with this problem. Geek squad tech on phone says its Acoustic Research device and can't help. ABSOLUTELY do not buy!!

The Harmony One Remote Control by Logitech is awesome! Only one device versus the 6 I had to use to control my media (TV, 3 DVD players, DVR & Bose 1•2•3. Make sure Geek Squad sends the best of their technician & that he has a working computer. It takes 1 1/2 to 2 hours to program for it. Make sure you make a list of your needs from the product & take time to learn from the tech how to use the remote control...Setting up an appointment & having the proper technician come out was frustrating. Right hand & left hand communication problems they need to work out. Don't be shy to make them get it right. Hopefully, Geek Squad will become a smooth operating machine 'cuz the theory of the service is great.

They can, they did and it worked! (Programed a universal remote)

Programming of our Logitech Harmony One Remote went very smoothly. The agent was very professional. Gave us all the hints and information we needed to operate the remote.

I was impressed with their professional attitude, knowledge of the product, and timelly service. I will use them again with future installs and programming.

installer/programmer from Geek Squad, Joe, was very good and polite. Setting up the appointment was very frustrating and time consuming.

Easy to use remote, Installation individual was friendly and easy to talk to.