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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2850 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the HERO9 Black 5K and 20 MP Streaming Action Camera favorably for its video quality and ease of use, also noting positive feedback on its size and the inclusion of a front screen. However, some users expressed concerns about the battery life and the camera's tendency to overheat. A few also mentioned challenges with the software and the lack of a zoom feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,850 reviews
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Hero 9 to put in my daughter’s race car so she can see how she is driving and the car is reacting. Love the voice automation feature. Me being short, I am not able to reach where the camera is mounted to turn it on. The image stabilization option is a huge plus. Because she races dirt track and the corners are curved and high banked, the picture always stays level when this feature is turned on. Before we would have to turn our heads quite a bit to see what she was doing due to the other GoPro we had didn’t have this option. The 8k picture quality is amazing. Watching her videos seems so realistic as if you were the one driving. My husband especially likes the tracking ability. Most of the time you never have to worry about someone stealing your belongings at the race track, but just in case, this feature is nice to have. The only negative thing I have to report is the battery life. Even with the wifi turned off, we are only getting about an hour worth of filming each time. By the time she finishes her races for the night, we usually only have about 10% battery life left. This doesn’t leave much time if there is an accident on the track that takes time to clear up. We ended up purchasing additional batteries to switch out after each race. Overall we are extremely pleased with the product and would definitely recommend it to others.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Essential Vacation Item to Have for Adventuring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first GoPro purchase. We decided to go with the new GoPro- Hero9 because of the positive online reviews & user friendly features. We wanted a waterproof camera to use in & out of the water. We tested the GoPro9 when our surfer friend wore it on her wet suit. A few days later, we excitedly took GoPro9 to Big Island HI & got some amazing underwater footage using the video & photo. The colors were vibrant, the sound was clear & we even figured out how to Bluetooth pics & video right away to our friends & family by using the GoPro App. My teen daughter is the techie of the family, so she was fearless about diving in utilizing the camera, charging the batteries, uploading the pics & packing the camera for each days adventures. We also purchased the accessories & an extra battery which definitely came in handy since we were adventuring on land & underwater - from morning to every beautiful HI sunset! We highly recommend this GoPro Hero9, Accesories, micro SD card & 2 battery charger.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using underwater! The pictures are nice and clear. Battery lasts for 4 hours without turning off and if taking a lot of videos. Great for outdoors! My favorite features would be being able to see your selfie from the front part of the camera, and changing the video/camera/lapse setting by the button on the side. These features are super handy underwater.

    I would recommend this to a friend
  • Pros mentioned:
    Stabilization
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what it is, everything will always need improvements, it seems that just batteries and new lenses are the only thing I find even remotely disappointing, bought a polarized filter because the stock settings let in too much light still for day filming and now it looks great, the stabilization is a major feature that made it worth the money for me

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great camera. You should buy an extra battery though. GoPro uses a lot of battery power. There are a lot of features which I have yet to check out. However, it is easy to use and captures gret video and stills. It’s a great action camera for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Go pro hero 9 awesome camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The image quality is excellent. The camera is easy to use and love that you can use the app on your phone to control the camera remotely. We have used it under water and very impressed with the videos and images.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Gopro 9 open box.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great deal! Was worried due to price, but was going to use it for a drone. So was to worried about looks, as long as it functions right. The guys face when we opened the package it was in to inspect it was awesome! We both thought it was going to look like a dumpster fire! Nope! Had one scratch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    GoPro for Dad.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this before a beach vacation trip. Great price for the quality of my gopro 9. Easy to use and versatile. Made it possible to manage great videos/photos as well as manage my kids.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Exceptional Video Quality!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this prior to a hiking trip to look back to it in the future and it was a joy to see the high video quality! Very smooth, clear audio, and decent battery life. I also bought additional accessories, such as a helmet specifically to hold the go pro. The batteries are also rechargeable and you can buy additional ones to replace with when one of the batteries run out of juice, which helped me be able to record my whole trip. It was the perfect purchase and I am continuously using it during my hikes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    No regrets!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great video quality, user friendly. Compared to other similar brand cameras, this was a breeze to set up and connect to the app. Only took a few minutes to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Go Pro 9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good camera & very user friendly. Only issue if if you want to record in 4k for over 5 minutes the camera gets hot & shuts off automatically,

    I would recommend this to a friend
  • Pros mentioned:
    Stabilization, Video quality

    Rated 5 out of 5 stars

    Fun little camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic camera. I use a shorty Gopro Grip, the Gopro Media Mod and I always have a ND filter or Polarizing filter on it for outdoor filming. 4k looks great! The stabilization is unmatched and the time warp mode is really fun to use

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect for Sports Streaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live stream my little sister’s softball games straight from the Quik app with ease. Has great great visuals and is easy to link to my game scoring app. The only thing that’s iffy is the battery life. If you plan on doing long term recording or streaming, I strongly recommend extra back up batteries on stand by or using a external battery (portable charger). Other than that I have nothing to complain about.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Camera….cristal clear underwater pictures and video, easy to carry! …Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    GoPro 9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great camera. Easy to use and setup with app. GREAT photo quality.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I used the camera, it worked perfect. I did not charge it that night because I assumed the battery would hold its 90% charge. The next morning, it was dead and did not turn on. Not sure what that was, but it was the only issue and it has not happened again. The camera has worked perfectly since. This is my 3rd gopro.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Go Pro Hero 9 Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera for vlogging, has a nice setting when the suns out. Great for the water too. Easy to work with while on the go, easy access to look at photos and videos. Very good when it comes to uploading and exporting to phone. i also took some nice pics with the go pro!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 3rd Go Pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the expression on the faces of friends I gifted as Christmas presents both the 10 and the 9 series. Priceless!!I personally use the Go Pro Max as a backup while operating a commercial vehicle daily to justify any complaints about aggressive driving or improper operation of a class 8 semi tractor trailer . With the application QUICK i can edit scroll and capture scenic memories and store those images in the cloud. I’ll definitely be purchasing more series of the Go Pro because of the versatility of the different models and their price. To date I’ve never encountered any problems with the functionality of the equipment except for normal wear and tear of the multiple accessories from the vast selection of gadgets and gizmos The price doesn’t come close to the satisfaction you get when you gift it to friends or family. Well worth the price MikeC Set

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Hero 9 video stabizer is the best. Also the one click turn on to record video is a nice feture added. Hero 9 provides the opportunity to swap lens. Battery last 25 to 30 minutes constant use. I will recomend to buy extra batteries. I used under the water and works fine. On the dark I was expecting a better results, I will maybe need a external ligth feature. 4k and 5k available. You have to be carefull when buying a sd card, it performed better with especific sd cards. I will recomend a 256k sd. There is a list of sd at the gopro page.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Affordable hero 9

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend buying this GoPro hero 9 ! Does the job takes nice video quality videos and pictures . If you want to start a YouTube channel for vlogs I Rex come down it affordable and gets the job done at 4K

    I would recommend this to a friend
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