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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 9 reviews

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56%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 5 out of 5 stars

    E-bike

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike . I use it to get around town the battery lasts a long time . Highly recommended , great for working out also ..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall okay.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good bike. Took forever to get then lost package for a day. My son dropped it and it cracked the screen so the screen no longer works. Battery charges fairly good but doesn’t last as long as it says it does after the first charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and ride of this bike is amazing. I bought 3 for camping season and my family and Iove them! For the price, this bike is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Step over bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome bike everything that you need. Have an enjoyable Sunday afternoon ride. Very comfortable, easy to assemble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this bike

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great e-bike, have had it over 3 months and has been so helpful in my daily commute ! Goes 22-23 mph which is still decent . Although the website does say it goes faster .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This bike is BA

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assembly didnt take much. Directions were fairly clear. Went for a test ride and this thing takes off! Its nice if you dont petal it stops supplying power. It indeed reached 20.1 mph, its pretty stable at that speed, but i would not take corners at 20. The test ride, was a lot of fun, cant wait for the summer!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not delivered on time Still waiting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was supposed to have it delivered in a matter of days. It’s been weeks Still no bike

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have not recieved my bike it has been over2 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t get it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t get it on time , was ordered Dec 3 and didn’t get it for Christmas kids are very disappointed

    No, I would not recommend this to a friend
    • Brand response from GoTrax
      Posted .

      Dear WendyN,

      We appreciate you getting in touch with us! We're sorry to hear that your order was delayed, and we appreciate the chance to make things right. The unit is covered by a limited manufacturer's warranty, you can file a claim for this issue by following this link: https://gotrax.com/pages/file-a-claim or you can email us to: [email protected]. Feel free to call us at 1-844-446-8729 so we can verify the issue and provide further assistance.  Our phone lines are open from 9 am – 5 pm MST.

      Thank you for your patience and understanding!
      Kind regards,

      Gotrax Support Team. gotrax

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