Customer Ratings & Reviews
- Model:
- 2530002
- SKU:
- 6474791
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers value the Optimow Robotic Lawn Mower for its reliable mowing performance. Customers mentioned that the mower works great and mows as expected.
This summary was generated by AI based on customer reviews.
Mower works great. The app is worthless!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mower itself works great. Installing the boundary wires was pretty easy just time consuming. However the Greenworks app is terrible! I gave up trying to create a schedule after wasting too much time when the app won’t save it. I manually start and stop the mower. Please fix the app!!!
I would recommend this to a friendBrand response from Greenworks Tools
Posted .Hello NestGen3 - Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us. If ever you have specific questions or concerns about one of our products, please feel free to contact our Customer Care at 1-888-909-6757 (1-888-90WORKS). We look forward to your follow post, please keep us updated!
- Pros mentioned:Cutting quality
Impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts great. I was worried about a couple ruts but it beasts right through and if it cant it has always been able to get back out. Successfully docks every time in the little house i made. So nice to sip coffee and listen to the birds and watch this little guy.
I would recommend this to a friend - Pros mentioned:Cutting quality
Surprisingly good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup instructions were pretty horrible, still can't identify which model I have, but the mower works surprisingly well considering it mows with tiny razor blades. It needs to charge to finish mowing but charges quickly. Overall happy with it so far.
I would recommend this to a friend - Pros mentioned:Cutting quality
Mower works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mower cuts great. It takes a while to set-up boundary and guide wires. I think it is good or better for a small yard.
I would recommend this to a friend Mean machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well unless you have power lines under the ground. I had to run the guide wire around the power lines and have to mow that area by hand. Other than that, i love it.
I would recommend this to a friendApp is terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mower works great. It’s fun to watch it cut the grass. Setting up the boundaries took quite a lot of time, we have to go back to adjust some of the boundaries. The app is absolutely terrible and frustrating to use. Now, we can’t get the mower to connect to it. This is why I’m leaving a 3 star. We cannot utilize a set schedule now.
I would recommend this to a friendBrand response from Greenworks Tools
Posted .Hello Julie - We are sorry to hear of the issue you are experiencing with the Greenworks App! When you are with your unit, please contact us by phone at 1-888-909-6757 or start a live chat on www.greenworkstools.com. We would like the opportunity to speak with you to see if we can find a solution.
Great product that saves a ton of time and stress.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a day to setup the boundary line, but it was very simple and everything I needed was included. Over the next couple weeks I dialed in the settings and took care of a few problem areas in the yard that Moe (we named it) ran into, and I haven't had to touch it since. Yard looks better than ever! I would love to buy more green works cordless products, but I already have multiple 60v tools from them and unfortunately Best Buy doesn't seem to carry that line, which is sad because 60v seems to have the largest assortment of tools from Green works.
I would recommend this to a friend- Pros mentioned:Cutting quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had mine set up for about a month now and it works great. I have a smaller backyard and it cuts the entire thing in about 45-60 minutes. I would 100% recommend this unit to anyone.
I would recommend this to a friend Robot mower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found easy to setup after download of manual. Mows as expected.
I would recommend this to a friendDoesn’t cut well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moves too fast and pushes over grass and weeds without cutting very well. App is unreliable. No way to program a pattern or control unit using app.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello GrassMan. We are concerned to hear you are not satisfied with your Optimow mower. If your robotic mower is moving too fast and pushing over grass and weeds instead of cutting, try adjusting the cutting height, this robot mower features a five-position adjustable cut height (between 2.4” and 4”) to match your grass type. Ensuring the blades are sharp, and consider the lawn's conditions (wet grass, tall grass, etc.) to optimize performance. With the GreenGuide app you can control and manage your Optimow from anywhere. The GreenGuide app allows you to schedule your Optimow to mow anytime day or night, giving you complete control over your lawn's maintenance. Using the QR is the quickest and easiest way to pair your Optimow to your phone. The app will open a link onto your camera, simply point it at the QR code and the information will be automatically filled in.
If you chose to Pair Manually you would see a screen with the same serial number and pairing code fields. You then simply type in the information from your Quick Guide and click continue. We hope these tips help provide a better user experience. If there is anything we can do to help improve your experience, please let us know! Contact us through Live Chat on Greenworks Tools website (www.greenworkstools.com) or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
GPS subscription is a deal breaker!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of work for putting wires and the GPS subscription is a deal breaker.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello Glenn - We are sorry to hear you are unhappy with the conditions of the GPS subscription. The app has a variety of purposes and we have shared them with you in the hope you can see all the benefits the subscription will provide.
Basic control of your devices. Schedule a time slots for the mower to run. Pause schedule. GPS positioning / trail in case of theft. Enable weather service functions. Security settings. Starting points. Error codes & more!
Please note, the app is free for 2 years and then will be ~$29.99 / yr after. Should you have any further questions, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you about all things Optimow.
Lawn Art
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying for many months to get it to work. The customer service is a big Joke!!!!
No, I would not recommend this to a friendCan't even try it out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how this mower does, honestly. The one sent to me didn't have the "quick start guide" in the box, and without that piece of paper, you literally cannot pair this mower with the app (which is also not friendly). Customer service is horrible from Greenworks. Very likely returning this product.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .SFritsy - We apologize for the inconvenience. Please email us at [email protected] at your earliest convenience and a person from our Marketing team will will rectify the issue. Thank you.
Not for us
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it because it requires cell service (eventually an annual membership too) and we don't have any where we live. Also it would have been a big project laying the wires around the parameter. Hopefully something the functions like the robot vacuum arrives on the market soon.
No, I would not recommend this to a friendBrand response from Greenworks Tools
Posted .Hello RiverheadNY. Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read through review, so we really appreciate it when customers tell us what they think and share their experience with us. If you have any more thoughts or suggestions, feel free to reach out by Live Chat on Greenworks Tools website or call 1-888-909-6757. Thanks again for your support!
Good for small yards
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it was more power efficient and batteries last longer per charge. Works great for small yards. Atleast you are not breating in gas fumes
I would recommend this to a friendGreat for just maintaining the front lawn
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a flat front yard that it does great on! However our backyard is WAY to steep for it. Keeps the HOA off my back
I would recommend this to a friend- Pros mentioned:Cutting quality
It mows
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing mows like no other. I’ve tried using roombas but they do nothing for my lawn. Driving to the optimowa gave me so much extra time in my month to spend with my grandchildren. I just watched my grandsons first baseball game thanks to optimowa.
I would recommend this to a friend Superb performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its worth buying the product, saves a lot of man power and time. I dont have to worry about lawn anymore.
I would recommend this to a friend
