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Customer reviews

Rating 4.5 out of 5 stars with 291 reviews

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  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 288 reviews
  • Rated 2 out of 5 stars

    Just get the basic version

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the deluxe edition because supposedly state was supposed to be included with no fee and I still got charged to file for state. At that point I would have gotten just the basic version. I filled on a MacBook Pro m2.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hello Alexander! We appreciate your feedback. H&R Block Tax Software Deluxe + State 2024 does come with our state program tax interview included. Please note, the e-file fee is charged separately. We apologize for not meeting your expectations. If you have any questions, feel free to reach out to us at [email protected]. HRBlock

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    For Years

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for years, and I am comfortable with it. Every once in a while, I have a unique situation and have to dig more than I would expect.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for your positive feedback! We appreciate your business and look forward to serving you again next tax season! HRBlock

  • Rated 4 out of 5 stars

    Deluxe + state review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easier to use then TurboTax or TaxAct. But the interface does need to be better when the target customer is a blend where the married couple live both live in a state without an income tax but [1] has income from a state that does have income taxed.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hey there. Thank you for letting us know that you found our software user-friendly! We understand that there may be areas where we need to improve, and we appreciate hearing how we can meet your expectations in the future. We hope to serve you again next tax season! HRBlock

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Taxes made easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Tax program always makes filing my taxes easy.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback! HRBlock

  • Rated 5 out of 5 stars

    Easy to use and do your own tax return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and file your tax return I have been using this version for many years and do tax returns for myself and my two sisters.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't do it - seems like a scam

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the H&R Block Tax Software Digital-edition yesterday but have been completely unable to get the needed installation/activation email from Best Buy. I've tried many times to resend the email, but I've received nothing from Best Buy. My email (comcast) is working fine and there's nothing in the spam folder. Over the past few years, I've purchased lots of items from Best Buy using my exact same email/credit card/address/phone and it has worked every time, but I was checking out as a Guest. For the tax software, it required creating an account and that doesn't seem to work. I tried online chat a few times, but eventually gave up. It really upsets me to be stuck on a screen saying "Chat with Best Buy ... Waiting for an agent. You're next in line. We'll be with you shortly" for over an hour. I've gone ahead and purchased the tax software elsewhere. I'm sure I'm out the ~$30 for the unusable best buy software. Never again.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for letting us know, Bob. H&R Block values your business and would love to resolve your concerns. Please call our Software Support team at 1-888-482-9288 or email us at [email protected]. We're confident that we can fix this for you! HRBlock

  • Rated 1 out of 5 stars

    State is NOT included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware that the +State does not include a "e-file fee". This is a fee collected by H&R Block for efiling your state return. They even try to make it sound like a state requirement. They DO NOT INCLUDE THE STATE efile with the Deluxe +State package. H&R Block the "Transparency" company hides the 50% upcharge until the very very end of the process. I paid but will never again. After a decade of using their online service I'm done over this $20. Seriously I'll use anyone else, not because this software is bad, but because the company feels like a scam artist. Also, a couple years back they completely botched the state return... so I'll give reliability a 4/5 and transparency 0/5.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for letting us know. H&R Block values your business and would love to resolve your concerns. Please call our Software Support team at 1-888-482-9288 or email us at [email protected]. We're confident that we can fix this for you! HRBlock

  • Rated 1 out of 5 stars

    Wrong product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the H&R Delux with State but the key you sent only gave me the Fed Basic. H&R support states that other customer have had a similiar experience with purchases thru you.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hello Dwain, thank you for reaching out for assistance! I apologize that your experience purchasing our product hasn't gone smoothly. Please allow us the opportunity to resolve your concerns. I'm confident we can get that download working for you! Our Software Support can be reached at 1-888-482-9288. Please give us a call! HRBlock

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    H&R just works and it works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Straightforward instructions. It takes you step-by-step and clearly explains everything. There are helpful tips accessible at any time. If you need to pause, t's easy to stop and come back to exactly where you left off. The program has looked the same for 10 years now but that's a good thing. It's a clean look that's easy to navigate. And uploading the previous year's tax return is seamless. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    A must have product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I have been using H&R Block for at least 20 years. It is accurate, easy to use and relatively in expensive. I will will be purchasing for the next 20 years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great bang for the buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used H & R Block tax software for Federal and State for over 15 years. It is easy and straight forward. It automatically loads my info from previous year taxes. The digital download was easy and I was up and running in no time. Best Buy had a very competitive price and that made the purchase even more appealing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    tax software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well, no issues or problems. Had been using Turbotax but it crashed, so replaced it with HRB.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy with program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this tax program for the last 10 years and I have full confidence in it's accuracy. Putting in the previous years results is a real time saver.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    User friendly format

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this software for several years and it is very easy to use. The download from Best Buy worked seamlessly with no issues. Since I have used it before, It now imports most of my info so it is pretty fast and the efile on the federal is very convenient. There is a charge for state efile so I chose to print and mail

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this product to do my Federal and State taxes since 1997. It is easy to use and allows me to print the completed forms needed for my tax returns. It also uses some of the previous year's data to make it easier to complete your taxes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4th year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2024 is my 4th year using this software. If you need Form 1116 for Foreign Tax Paid reported on 1099, it is a manual process. I had to Google how to do it. I took a star off for that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good tax software

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The H&R Block tax software is pretty good. The interview questions are thorough and it’s easy to use. It’s not perfect but we’ve been using it for 15 years and it’s very simple to import last year’s return as a starting point for this year’s. Best Buy had a good price and the purchase/download process was extraordinarily easy.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way. HRBlock

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Watch out if you need two states

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used it for years. Same as turbo tax but less expensive. Careful though. If you need a second state, that will cost more than this package alone. Pretty ridiculous.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple as it gets.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started using this software back when it was called Taxcut. Now called HR Block and I’m still having great results doing my taxes. About as simple as it comes without any problems with downloads or doing my taxes. Also never had any problems with getting my returns. I’m completely satisfied. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Block makes it simple, and price is right.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Block user for 5 years and it keeps getting better and better, adding more automatic data import and scanning. This year I was able to get done in one evening and submit state and federal returns - excellent! Only area that needs improvement is in state help - a lot of the time there isn't help on state topics and it just refers you to read a state supplied instruction, which doesn't include the context and example help needed (state is Maryland). Price is right (deluxe state and federal edition). Do appreciate the audit support is available if that happens!

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you so much for sharing your thoughts with us! We truly appreciate your feedback about our state program, and we want to express our gratitude for the time you took to share your experience with our community. It brings us so much joy to hear that you've been a loyal H&R Block client for 5 wonderful years, and we're thrilled that your experience keeps getting better! HRBlock

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