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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 42 reviews

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  • Ease of Use

    Rating 4.4 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 42 reviews
  • Rated 5 out of 5 stars

    Stick with H&R - very well executed this year.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this software for years and occasionally the installation encounters a hiccup or the execution is fussy about system software on a desktop Mac. This year everything went smoothly and little improvements like more consistency in the placement of the navigation buttons was evident. The wording of one question about tuition payments remains a bit misleading, so you do have to read carefully. Includes state software but e-filing a state return costs extra. With this software, your only complaints will be with the state and the IRS where they belong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still needs some improvements

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have rentals over 14 days, this is helpful. If you are under the 14 day threshold and still get a 1099K from AirBnB or VRBO, it does better than Turbotax, but it still requires program maneuvering that most users won’t know. It is better to see a tax specialist for this case than to use the program.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used many different software tax programs over the years, and have to say the H&R Block has always been solid. Most years I look at prices and pick whichever program will maximize my return without breaking the bank as far as cost. This year, H&R Block was significantly cheaper than it's main competitors by a large margin. Through Best Buy I paid roughly $40 where its speedy rival wanted close to $200, and my returns were almost the same. This is a great product at an excellent price! Easy to install and use to file Federal and State Returns.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ordering great, software has some quirks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy experience was great. Easy to order, clear instructions/status and immediate download access for the software. I even paid for part of it with a gift card with no issues. The software on the other hand had some issues with importing some 1099 reports and other quirks. Even their 2nd level tech support couldn't fix it and suggested it "wasn't supported" even though it is in the product menu, worked in previous years and is in their online product.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      James, thank you for sharing your experience and highlighting this issue. We're glad to know that BestBuy met your expectations! We apologize that our technical support fell short this time. If you have any specific questions, we're here to assist you at HRBlockAnswers[at]HRBlock[dot]com. HRBlock

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tax Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy download process. Tax software is easy to use and comprehensive.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season! HRBlock

  • Rated 1 out of 5 stars

    Honestly, better off using something else!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One typically thinks these software applications performing tax refund formulas; basically all are the same using standard inputs. But, I can say after my switch this year to try H&R Block, I'll be trying something else in the future. The crux of my reason, is how poorly the application imported my W2 data. I had to fix many errors and one was a huge problem where it estimated lots of taxes were still owed because one of those fields it made an error on was #2, Federal Income Tax Withheld. Too critical of a mistake. Who knows what others it may cause!

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hi, thank you for sharing your feedback with us. We're sorry to hear that you encountered errors on your tax return. Providing accurate and reliable service is our priority, and we stand behind our work. Our Tax Professionals are ready to review your return and address any errors promptly. Please contact us at 1-800-472-5625 so we can schedule a time for a thorough review and ensure your satisfaction. HRBlock

  • Rated 4 out of 5 stars

    Gets the job done!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well; I have used H&R Block software for years now. This was first year I needed to do a Schedule C, and it was helpful for that. You sometimes have to do a bit of side research on-line while going through it, when the instructions don't directly answer your questions; but I imagine you would find that with any of these tax prep packages.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tax

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just started using the product. It is ok so far. Expected to pay less for tax software.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. HRBlock

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great. But not cheap.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good software. Download easy and trouble free. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season! HRBlock

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used this program for over 15yrs. It’s simple to use and has a help menu if you need explanations. I have never had any problems and will continue to use the product.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Misty, we appreciate your business over the past 15 years! We always love hearing from loyal clients like you. We're glad to hear that you find our software user-friendly and helpful. We can't wait to welcome you back next tax season! HRBlock

  • Rated 5 out of 5 stars

    H&R Block Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used H&R Block for years and have never experienced any issues. You do need to pay close attention to the interview questions and make sure you answer them correctly.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hello Denise. We agree that accurately answering the tax interview questions is very important! Thankfully, our software includes an Accuracy Review that checks for errors and offers step-by-step instructions to resolve any issues. Thank you for your continued loyalty to H&R Block! HRBlock

  • Rated 4 out of 5 stars

    Taxes, taxes, taxes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was competitive. Download simple. Software does what it's intended to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, solid tax software

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good software doing a very difficult task. My taxes are complicated, and H&R Block software has made it much easier for 30 years. I've used both the PC and Mac versions, and they both work well

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback! HRBlock

  • Rated 4 out of 5 stars

    Self-employed Tax Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid tax software for self-employed. Been using it for years. Think state e-file should be included for free.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way. HRBlock

  • Rated 5 out of 5 stars

    Tax software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this tax software for many years, it's easy to file taxes and great price when it's on sale.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for using our software for several years! We’re delighted to hear it's user-friendly. At H&R Block, we’re committed to meeting our clients' affordability expectations, and your feedback helps us enhance our services. HRBlock

  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, straight forward tax software. Easy to use. Just fill in the blanks. Have used for years.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for your amazing feedback! We're so glad to hear that our tax software has been user-friendly for you. Your loyalty is incredibly valuable to us, and we're thankful to accompany you on your tax filing journey. By sharing your positive experience with H&R Block, you’re assisting others in making informed choices. We really appreciate it! HRBlock

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been my go to but the price can sometimes be on the high side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is nicely designed and easy to use. I had no issues

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Hi Castile! Thank you for letting us know that you had no issues with our software. We appreciate the compliment about the design! HRBlock

  • Rated 5 out of 5 stars

    Works Perfectly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program loaded perfectly and was easy to set up. I have been using this program for more the 10 years and have never had an audit or letter from the IRS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tax Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this friendly and easy to download tax software for years. I highly recommend.

    I would recommend this to a friend
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