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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 60 reviews

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87%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and the tax preparation capabilities of H&R Block Tax Software Premium & Business 2020. Many also appreciate the software's price point. However, some users have expressed concerns regarding the software's quality and reported encountering issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 60 reviews
  • Cons mentioned:
    Software quality

    Rated 2 out of 5 stars

    Not satisfied with business portion of software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this a few years in a row now to prepare a partnership return. The program defaults on many of the questions require research to answer, so is tiresome. I run into problems with the balance sheet portion. Currently the help feature seems disabled. Had to wait on hold for close to 2 hours before got a representative. Phone system is terrible with only a confusing automation system to even get to where can ask for help. They could not figure out how to enter certain information (additional contributions by partners) and said someone else will get back to me within 24 hours. I assume they will get back to me, but overall the business software seems flawed and with very limited help topics and currently not allow the online chat feature they push.

    No, I would not recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! We continue to consider feedback and work to improve customer experiences. HRBlock

  • Pros mentioned:
    Tax preparation

    Rated 5 out of 5 stars

    Tax preparation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent yearend tax preparation program for self-employed individuals and small business owners

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It is tax software.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great for our needs as a small business.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    2020-2019 data access

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Business software was easy to use once installed. I used last year’s version and, at that time, exported my return so my sensitive data was not sitting on my PC. After installing 2020 software I tried to import 2019 - it didn’t work. I called the help line and they walked me through the process of ‘fixing’ last year’s app to see my data. In the end, the 2019 Business app saw my data but 2020 was unable to access it making me retype everything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    the easy interview

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the product for several years now, and always enjoy it, there are some new items every year, but almost the time I learning the tax terms, I act and fill like a professional, I only notice that this year did not take me to the you tube explanations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software package seems to coordinate well with lower levels of H&R Block tax software used in previous years. No problems so far with using most but not all of it's features. After tax season I will have a more precise opinion.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! HRBlock

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Self worker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, easy to follow along and use. I am only half way through. Some answers to questions are a bit generalized which leads you to guess. But so far no issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    H&R

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program worked fine. I easily imported a lot of last year's data which made preparation a lot easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tax preparation

    Rated 5 out of 5 stars

    h& r Premium tax software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use directions and installation includes state tax return

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Missing the CD version

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the tax program that we always use. Downloading was easy, but I wish they still had the option to order a physical CD.

    I would recommend this to a friend
    • Brand response from H&R Block
      Posted .

      Thank you for choosing H&R Block! HRBlock

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tax Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to prepare two 990 returns (exempt organization). The returns are very involved but this software makes it doable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program is easy to use and is very helpful in completing your taxes. I have used it for about ten years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good tax software and good customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Turbo tax for over 20 years, and got tired of my cost going up every year while they made it free or new users, they had no loyalty so why should I, H&R block software was easier to use, transferred my TT files without issue and send me coupons to save money each year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tax Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy access to the tax software that I use every year. Was able to install and use it after the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Tax Software

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tax software. Easy to navigate and to use. Good extra resources included.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is what it is...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used H&R Block for the past decade to do my taxes. It's solid. But it's taxes. So 4 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tax software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used this software a few years now and it seems work good so I would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Tax program.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good tax service that you can do for yourself. This worked and has a guarantee

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Tax software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always liked the H&R tax software...been buying and using it for years.

    I would recommend this to a friend
  • Pros mentioned:
    Tax preparation

    Rated 4 out of 5 stars

    taxes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works just fine for taxes..... Especially if you need to do business taxes.

    I would recommend this to a friend
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