Customer Ratings & Reviews

Geek squad installer was efficient and had everything programmed quickly. Took time to show us how to use the remote and told us what to do in the event we add another component. I always rely on the Geek Squad for professional help.

Our technician was wonderful. Very informative and fixed every problem we were having. He explained the controller and made sure I knew how to use each aspect.

We had the best installation and programming experience working with Best Buy. The guys recommended an awesome universal smart remote, and then they came out and programmed all of our electronic devices into one handy little device. Love it!

Agent Ramey was prepared for all my questions and needs. He was patient with the training session for the Harmony Remote unit. The TV, audio system, DVD, cable system and Roku were added to the remote. Everything works great!!

Marcos did a great job - was on time, pleasant, understood what we needed, made the changed, and answered all our questions; even helped us install new AppleTV box we had just purchased.

Harmony and Corine (our Geek Squad Tech Staff) are just the best. Efficient and professional. They did the work on our new soundbar and the installation of the new universal remote quickly. The BEST part is they took the time to explain to both of us how to work the remote in language we could understand and didn't talk so fast we had a difficult time understanding them. We are older, hearing not too good and thank heavens these gals were as patient as they could be. A big shout out to them and to Best Buy!

Matthew Burkett was our Geek Squad Agent. Back in November Agent Burkett delivered and installed our Best Buy television and at that time made recommendations to my wife and I about some accessories that would make our TV viewing with the components better and more convenient. When we scheduled our Geek Squad appointment we requested Agent Burkett if his schedule permitted and the scheduler was able to accommodate our request. Agent Burkett installed and connected all the accessories he recommended and our system has performed great ever since.

HAD GEEK SQUAD COME AND SET UP OUR NEW REMOTE.......SHOWED UP ON TIME AND DID JOB IN TIMELY MANNER. HAVE USED GEEK SQUAD BEFORE, ALWAYS HAPPY WITH THEIR WORK.....EVERYTHING WAS EXPLAINED TO US CLEARLY......WORKS GREAT

The remote set up was worth every penny. I use it everyday and it controls so many functions and does so exactly how I wanted. The Best Buy crew who did the programming was superb

Great experience. I bought the universal remote from another vendor, but the Geek Squad provided the necessary programming. Easy to schedule and quick process. The technician was fantastic. Very congenial and knowledgeable.

I am happy with the end result. However it did a lot of phone calls to get the attention we needed to get the finished product. Some of your techs are great, others not so great. A lot of no shows or canceled appointments. Got a bit frustrating. We like the Harmony remote.

Geek Squad Brian was great and had no problem programming my Harmony One Remote after first Geek Squad representative Leon said he could not program it and told me to just buy another remote, thus necessitating a second opinion and home visit by Brian to do Leon's work. Brian also corraled and organized cables which Leon left a mess despite my request he gather them and hide better. Brian was great, Leon was awful and in a hurry to leave instead of taking care of things.

One remote replaced four others and made everything so much easier! Should have done this long before now. Great product and technician could not have been better in installing and explaining how to use new remote.

This harmony hub remote is the best multi system remote control we've ever had! Our first one lasted 5 years so we bought a new one and our Geek Squad team connected it to our new Samsung Smart qled TV, soundbar, etc. It is really great to help keeping all systems in sync and it has a built-in help/trouble shooting system which is fantastic for anyone a bit more tech challeged! Geek Squad install for whole system is the best way to go! Worth every penny!! Trustworthy and highly skilled, kind and helpful people!!

The Geed squad agents were very professional and knowledgeable about the product and installation service. Definitely know what he was doing!

The remote is great, programming was something else. The tech had issues. First thing was the programming cord had gotten misplaced, and that was the end of the world & programming could not be done. We found a cord that worked (our’s). He had no cord with him when that’s what he was here for. When he programmed the remote it didn’t have everything we wanted on it, so he had to start over. Basically I feel he had a bad attitude & made me feel like I didn’t know anything.

Agent fixed my tv remote very quickly He was courteous and knowledgeable

The Geek Squad guys came out and did a great job programing my new Logitech remote. I can now control TV, CD, blue ray, radio all from one remote.

The GEEK Squad did a great job programming my Harmony control. It is very easy to use and so nice to have all my electronic controls in one remote. I like that it is connected to my cell phone.

the agent was outstanding. The synchronization problem was complex and he knew what to do. I had tried on my own to link my Google home with the device known as a harmony hub. The latter connects to my Comcast box and converts a voice command into and infrared signal to function as a verbal remote control. It is almoost possible to do without expert knowledge. I would highly recommend my technician for any duel service requirements.