Customer Ratings & Reviews

The review will be a bit long but I will be as complete and honest as possible from my point of view. This is my second scooter and the first from Hiboy. Overall, for the price of $400 it is pretty good! You won't find anything better for that price range since they always have a discount on that model, as for the scooter the electric brake is very strong (quite good) the bad thing is that it is not independent, it is activated with the same lever as the rear brake and just like the s2/pro it was better separately although it is not a big problem, I loosen the rear brake a little to be able to activate only the electric one when I pull the lever a little, and compared to my other scooter where it was automatic it is infinitely better to be all manual, since an automatic electric brake makes you spend more energy than it regenerates, the lights are very good but you can't deactivate the ones on the sides or with the app, and speaking of the app it is extremely simple and with very few options, the worst part, but at least it is functional (better than nothing), something that had me worried is that when using the lights and moving the scooter the motor makes a very audible electrical noise compared to my previous scooter which was totally silent, I consulted with hiboy and they told me that I can be calm that it is normal when using the lights and moving the scooter. just like sometimes the battery level after a trip can drop 5% when you turn on the lights (it seems like a lot to me but they say it's normal too) but it goes back up when you turn them off, it could be because it's a large battery. The rear suspension is very hard and only works when jumping or falling, but the honeycomb tires are much better than the hollow ones and, being 10 inches, the ride is more cushioned.

This thing is awesome. Everything I needed for work and play. Use it to work in my maintenance warehouse and to keep up with my Golden Retriever. Love the cruise control option when running my dog. The headlight is bright and battery lasts all day. Only thing I would like to see in the app is a lifetime odometer too see overall distance traveled. App only tracks distance traveled each time the scooter and app is connected and turned on. Can upload video of running the dog but I can screenshots.

I bought this scooter for my daughter in college. The day she picked it up from the store, her car broke down. She used it for a week and a half while her car was in the shop. It took her around campus and to work with no issues. This was a great investment. If I don't buy 1 for myself, I'm probably going to repo hers when she finishes school.

I was upset at first as i had ordered the scooter around the 16th of august and i was to receive the scooter on august 23rd but it got delayed so i had to wait another week but it was worth the wait. This scooter has been amazing to ride around on, i bought it for work since i don't have a car at the time and this is so nice to get around with. It doesn't go incredibly fast, max 19 mph but that's fast enough for me. If you're a speed demon you may want to look elsewhere however. The floor on the scooter is wider than i thought and fit my feet easily. I exceed the weight limit but the scooter has been smooth and working well regardless. It has a light to turn on at night and also a bottom light that is red, it can be locked via phone app that you can link your phone with and you can change speed settings and more. Its always best to be cautious especially if its your first time riding an electric scooter since even at lower speeds you can hurt yourself if you are not careful. Has amazing breaks and stops on a dime, very smooth, and accelerates nicely too. So far loving this scooter and has been another purchase at Best Buy that has made me happy.

This an excelent product. I already recommended to another two friends and one of them got his now. He bought it at the same Best Buy in Hato Rey.

Great scooter, good miles, excellent horsepower when going uphill. Especially with 2 people definitely(265lbs) 65lbs over Capacity;definitely recommend this too. Anyone who likes to ha e Fun!

Good scooter for a good price. can buy confidently.

HiBoy: Major defects. 100% regrets. TLDR; defective motor, got part, then internals melted. We invoked our Geek Squad warranty and switched to Segway. We would've posted a negative review regardless of incentive. If you insist on going with HiBoy because it's affordable: 1. Get the Best Buy Geek Squad warranty! Or, buy another scooter brand after checking you can actually reach customer service at the phone number. 2. Don't toss out your box or its packing materials while the manufacturer warranty is active. 3. HiBoy's Customer Service is primarily email. They use the same name on all emails, will not always read the content, etc. They will replace defective parts (read HiBoy reviews for how frequent this occurs). Our Story: Purchased as a gift in December 2024 with a Best Buy warranty. It was brought inside during cold weather so the battery wouldn't be damaged. ApproxMarch 2025 it started making a bad clicking sound. After supplying proof of purchase, photos,and video, then HiBoy stated it was a defective motor and sent a new motor with links to the instructions. After the motor was replaced it kept making clicking noises but worked better. In May 2025 on a ride home the scooter -- while it had ample battery life -- started losing power even though the speed read 19 mph. It came to a dead stop and flashed an E7 error. E7 = unusable / paperweight. HiBoy sent us a label to return it, and we regretted throwing out the box after the motor fix. HiBoy uses FedEx. HiBoy gave a caveat about how they weren't responsible for damage in shipping, and specifically mentioned water damage on. Check other reviewers who did send the scooter back and what happened. ** If you need to return the scooter to HiBoy, and proceed with it, ask FedEx if it's insured for FULL replacement value and pay for the insurance if it isn't. Ask FedEx to explain to you it will work if a claim is needed. Take photos of how the interior is packaged -- including wrapping the scooter in plastic -- prior to sealing the box. We discovered that anything with a lithium battery needs to be taken to a FedEx Hub. We called ahead to the hub and the Dangerous Goods team wouldn't accept our scooter to be shipped because it has both a lithium battery and an electrical issue. They had us send a photo to HiBoy of the melted electrical components inside and that FedEx wouldn't accept the package because it's a fire hazard. HiBoy's response? To not read the email at all -- can tell from the name they used and the instructions. That continued to be the case after we pushed back repeatedly that FedEx wouldn't allow us to ship it. We tried calling HiBoy repeatedly. It would ring with no voicemail outside of business hours. During business hours we were never able to get through. We finally gave up. We weren't going to take on financial liability for violating FedEx's decision, and we'd read reviews about people who'd tried to return to HiBoy, so we called Best Buy, and made a Geek Squad appointment. We brought the item in, and chose a store credit. A family member checked Segway's customer service so we upgraded to Segway. ** This entire review is strictly opinion. And it would've been posted regardless of any incentive. **

It was nice service & product i appreciate them suggest to others also

I love it, this scooter is better than I expected! I am 290lbs and it gets me around campus amazingly!

The Product is really good. It comes with everything!!

My son loves it he don’t wanna ride in the car he wanna ride everywhere

I love it. It’s very convenient and useful for everyday commute. The one downside is that it doesn’t support a lot of weight so that can become a challenge but otherwise it’s fantastic.

The best investment I could make done, and flexible to be able to drive me to the store, work. I loved it.

I use App to lock my e-scooter on the street, I think it is safe for that, but that’s wrong, I saw my e-scooter is stolen today, the App lock is nothing, don’t believe it, I love this e-scooter, I am so sad.

This electric scooter is the best for the price, very soft ride its really fast 19miles . And battery last long it gives you 25 miles range

Excellent electric scooter, durable battery and perfect speed for medium distances. I like the overall construction of the item as it is durable and sturdy.. Also the tires are very good as they don’t puncture easily.

This scooter is super fun and easy to ride. It goes quick enough to be fun but also functional. It goes a good distance on a single charge and recharges in 4-6 hours. The cruise control feature is a must have.

Easy to assemble, wish was a little lighter. But you can’t have everything. Rides like crazy and haven’t had battery go out yet!

Great scooter. I got this for college and my friends and I all enjoy using scooters to go to class or even just ride around campus. This scooter is definitely better than most scooters you will see on campus and is great going up hill at high speeds. Max 19 mph but you can push it to go faster. Has good battery life