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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 113 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the 55" Class A6 Series LED 4K UHD Smart Xumo TV's great picture quality, with many commenting on its fantastic quality and excellent picture. The TV's easy setup is also widely appreciated, with customers finding it very easy to set up. Additionally, the price is considered to be a positive aspect, with customers stating that it is a great TV for the price. On the downside, some customers have experienced issues with app support, with a few mentioning that they were unable to get most of their apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 113 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great TV for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price we paid! Tv is pretty light in comparison- great for mounting!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Black icons that will not load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these TVs and am experiencing the same issue with both tvs. They are both connected to the Internet but none of the icons will load on either tv. Buyer beware.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Nick, Thanks for your review! We’re glad we were able to work together to resolve the challenges with your firewall and that you are now enjoying your Xumo TV. We’ve created a helpful support article that directly addresses the issue that you experienced, and provides step by step instructions in case someone runs into this same snag: https://www.xumo.com/support/troubleshooting/I-dont-see-app-icons-or-images-on-the-home-screen-what-do-I-do. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 4 out of 5 stars

    Awesome, but....

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is really cool. Nice picture and extra large screen for size with a very thin border around the screen. Very light weight, sound decent. Only problem I have is that when I use this with and HDMI cable from my Windows 11 pro computer I often get a notification bubble in the top right of the screen informing me that a certain "low latency mode" is "turned on" and controlled by my gaming machine (which I do not have). This is visually annoying and interferes with web browsing. I contacted Hisense and they said this can not be fixed. So, I contacted Best Buy and they said I could return it for a full refund. Thanks Best Buy!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    App support

    Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv for the price, only thing is i wish i could download more apps to the tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Oh Yeah

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic quality as well as an excellent picture. My only knock is the sound quality. I recommend an external sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and easy to set up. Got mine during a Black Friday sale and am so far impressed

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Brightness

    Rated 5 out of 5 stars

    Nice TV for the Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Could be a little brighter but it gets the job done. Easy to use remote control

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is magnificent, OS was cool. Remote felt premium. I ended up returning it though because before I bought it the employee told me there will be AirPlay with the unit. Unfortunately no. However the XUMO support said it will be coming soon. Also to be able to update the unit. You will need to download it on a usb and plug it in on the TV. Bummer had to switch to LG 55 instead. Picture quality is amazing tho on 4K HDR quality content

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Alfonso, Thanks so much for your review, and we’re sorry to hear that you exchanged your TV. Apple AirPlay and HomeKit support is now available. This update was made over-the-air meaning no USB was required to trigger the update. Customers connected to Wi-Fi would just automatically get the update and the new functionality. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Can't beat it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price, great picture quality and love the sizes for the price

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    AWESOME TV FOR THE MONEY!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We already have a 70" Hisense TV in our living room and are very pleased with. When this 55" went on sale we jumped at it. Great decision. We use a firestick with it so we are not taking advantage of the intertnal streaming capabilities. I am sure they are good. Don't wait. Buy this tv ASAP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    52in tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tv. Starts off a bit slow when connecting to the wifi, but has been great. Picking up at this best buy was smooth and they communicated great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Excellent picture and sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! I love it! Great price and great size! Excellent picture and sound!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great for the price. Good quality overall. I’m happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Upgrade

    Rated 4 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really clear crisp picture. Happy with my purchase. Needed upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Excellent quality and picture view. Good buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great early adopter experience so far for Xumo TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to purchase a new set after my five year-old Vizio began to fade and since I have every streaming device already, I didn't need something with the device's OS, nor did I want something that bogged down over time as what happened to Vizio when they switched from being a TV company to a 'services' company. I'm in a Spectrum area and they're part of the Xumo joint venture with Comcast and did want to check out one of the first devices with the Xumo OS, so I decided to pick this up and check out everything. So far, I've loved the picture clarity and brightness even at 50%, and the colors display well. I also love the design of the Xumo OS and how everything works well, including the Spectrum app and other apps like Peacock, YouTube, and the Xumo Play app is really well done. Great number of HDMI ports, and I do like that it does have component inputs and a headphone jack in case I ever decide to use them. Great purchase so far for me.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Could be better but not bad.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad tv just want it to have my ufc fight pass app. I also wish it was alittle smoother when it comes to trying to game on this tv but unfortunately this one doesn’t preform like my other tv does. The quality isn’t bad just doesn’t have the best preformance. I will say the sound on this tv is better than my Samsung tv.

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi SamJ, thank you for purchasing the Hisense 55A6HX and for taking the time to provide us with feedback. With Game Mode input lag is significantly improved, so your commands from the controller are virtually instantaneous on the screen. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy for quality brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This deal is hard to beat - the smart functions that work perfectly with Spectrum service was a sweet surprise (Zumo?) Zero quality issues, even the packaging was high end with mounting protection so that you do not damage or fingerprint your new TV. It lives up to the hype of the "big boys."

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Nice TV.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Easy setup. Nice picture real good sound. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price! Very easy to set up. Great picture.

    I would recommend this to a friend
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