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Customer reviews

Rating 4.1 out of 5 stars with 824 reviews

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Rating by feature

  • Picture Quality

    Rating 4.1 out of 5 stars

  • Sound Quality

    Rating 3.8 out of 5 stars

  • Brightness

    Rating 4.0 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers love the 55" Class H65 Series LED 4K UHD Smart Android TV for its excellent picture quality and affordable price. Many customers also appreciate the easy setup process and the convenience of the Android TV platform. However, some customers have experienced issues with freezing, durability, remote control responsiveness, slow performance, and limited storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 824 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Where it really matters..... this tv rocks!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a little bit of a bumpy experience at first when I first bought it. But I'm now very very happy with it. Let me explain...... So I wanted to upgrade my tv that I've had for a few years now already, i had a Seiki 42" non smart Full HD TV (1080p). And I wanted mainly to get one a little larger, so I started checking online for a 55". But I realized that whatever I was seeing, any brand, at any price range. All were now Smart TVs! I didn't really want that at first, but since they are all smart now anyway, I started researching them a little, to see which OS is better, etc. While researching all their different features and options, I realized that the one feature I'd care most about, is the option that some have to use a external USB harddrive for pausing live tv. So I quickly figured that I'll be best off sticking with Android, and confirming that android tvs can be paused with a memory connected. So now I had 2 identical options to choose from. Both are Android tvs, both cost exactly the same price ($349). Both are 55" 4k. 1 is this Hisense, The other is the TLC. So I chose the Hisense..... no idea why really, I just did. But after getting it home, getting it mounted on the wall, hooked up all the cables....... but when I then connected the external harddrive, it would read the the drive just fine, but it would still not allow me to pause live tv. So I called Hisense technical support, she tried to help me "troubleshoot" it for almost a hour. Only to then finally be told by a manager that this model doesn't have this feature! I was SOOOOOO disappointed to hear this!! I thought dang it why oh why didn't I chose the TLC one. That one I know has the pause feature, I just thought since the Hisense is a android too, then it will work too... but as I now found out, that isn't the case here. So after 2 days being sad about it, I figured, hey! I have 14 for return or exchange, so I'm gonna take it back to exchange it for the TLC. So I did..... Took the Hisense off the wall mount, put it back in the box. Shlept it back to Best Buy, and exchanged it for the TLC....... So now I have the TLC mounted, connected, setup, and I'm connecting the External harddrive to it, and indeed it does now give me the pause live TV option. I was really happy with that. So then I connect all my other things to it, and start watching tv on it. But every time I looked up to the TV screen, the picture just didn't look right! Either too dark, or too bright, too bland, wrong color shades, e.t.c e.t.c e.t.c....... I looked up online for a good display settings, but no matter what I tried, the picture just didn't look right. And it was really bugging me! I kept trying to tell myself that it's fine, I'm just nitpicking.... but every time I'd look up.... I'd be very disappointed. After a couple of days, I decided the hell with it. I don't care if I can't pause live tv, but the Hisense was just way better quality picture! So I took back the TLC to Best Buy........ But I felt bad changing so many times. So I told the lady that look, a couple of days ago I returned A Hisense abs exchanged it for this TLC, so maybe check if you still have that one, cause I totally wouldn't mind just taking that one back, cause it works perfectly fine, and that way you won't have to sell it as used. She responded, oh no no, once it enters the system as a return, I can't just take it back........ I said oh well, ok then give me another brand new Hisense then..... and that's what I got. Lol. So, I bought A hisense, exchanged it for TLC, then exchanged that back to Hisense..... And I'm really happy I went back to the Hisense, cause the picture Is just SOOO much better than the TLC! It isn't even close imo! Not even close!!! I never really owned anything from Hisense before, but I'm definitely a fan of them now. This screen has a really high quality picture. It looks amazing. The TLC just looked pathetic in comparison.... I really wanted to write this review because when I was trying to decode between these 2 brands, I had almost nothing to go by. So I'm hoping this might help someone else in my position

    I would recommend this to a friend
  • Pros mentioned:
    Android tv, Picture quality

    Rated 5 out of 5 stars

    Perfect combination of tv and android box!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read that this was an android tv with google play but didn't realize till I got it home that I could actually program it like my android boxes! Not only can I use this as my main tv with cable, but I hooked up my home security system to it and then programed the android tv box to deliver everything I need wtih just one remote and no extra boxes or wires....love love love it! Hooked up fast and directions were clear and to the point. The picture quality on the movie channels that I downloaded from google play is on point! And unlike some tv's the pic goes from corner to corner so you get the full 55 inch screen....love this feature and since I downloaded a program from google play that amplifies the volume like in a movie theater....all we need is popcorn now! This has 3 hdmi ports with 2 usb and audio in/out capabilites for older hookups....It has the direct cable line and ethernet port....all with a very thin and light tv....would easily hang on the wall but I have mine on it's legs...the remote is as easy as you could ask for with a button for netflix...a button for you tube ..a button for prime...and one for google play! Need a specific movie....hit the microphone and ask for it....easy! My next tv will definitely be and android tv...and even though , "I received this product at a discounted price in exchange for my honest opinion" I will purchase it again for my bedroom!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Quality TV for the Price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this to be a pretty amazing quality TV for the price. All in all, it took me couple of minutes to setup this TV. Initially during software update of the TV there was a slight lag but once the update was complete, I didn’t notice any lags. The picture and sound quality is pretty amazing compared to the cost of the TV. I placed this TV in my husband’s office as he was using a 24” TV to play his games. Even for basic gaming it’s a decent TV. He was able to play COD on this TV with pretty decent graphics and refresh rate. I received this product at a discounted price in exchange for my honest opinion. This is what I have found while using this TV. All my app including YouTube, Netflix and amazon prime video were available and only took me few clicks to login using my Android Phone. There are some really great smart features included in this TV like Google Assistant, as well as Alexa compatible. I have used built in Chromecast which works without any lags or delays. The auto adjust feature for sound and video works pretty well. The auto adjust feature adjust picture or sound quality according to what you are viewing, but sometimes you might have to adjust yourself as well. The smart remote gives you an option to select Netflix, Prime Video, YouTube or Google Play directly from the remote. There is also a Parental control with the TV but because it’s in my husband’s office we don’t have it set up. The design is pretty slim and there is hardly any bezel around the screen. The design of the base goes pretty well with the sleek design of the TV. The 3 HDMI ports make is easy to connect multiple devices rather than using a HDMI hub. There also a composite port to connect old devices. It would have been nice to have a separate power cord rather than built in, so it could be switch with a longer cord. Overall, it is a pretty decent quality TV! I received this product at a discounted price in exchange for my honest review.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Worth your coin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, been with this tv 58” for like 6-7 months. Good picture, excellent sound, easy to use, easy to download apps. I cut my spectrum bill and purchase for this TV Netflix, hulu, starz,pantaya,disney & got free air channels and still spend less money that when i had that service. My brother told me last week he got a tv like mine and said he likes the free roku channels. For me that was a surprise i didn’t even know roku was giving a free service i went and check and yup they got free channels, i have not been able to explore them because of all the apps i bought, but sure is nice to know that service is free in case things change for me in the future and i can’t effort all those paid apps. Anyway this is a good tv if you think $300 is all right.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    In Love With This TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    n!! The entire TV is thin and lightweight, so light that we decided to hang it up on the wall. It is currently in my mom's room but my kids and I are always in there watching tv now. Setting up was really quick and easy. It's got beautiful picture quality, the software on this TV is fast and does everything I need and more. I am a huge Android user and always cast videos onto our TVs, but with this Hisense Smart TV, I don't even have to cast from my phone, the apps I normally use are already on there or can be easily downloaded from the TV: Youtube, PBS Kids, Netflix are some of my top apps I stream. It's so easy to use, my 4 year old has been surfing the TV with the remote all by himself. It has been a couple of weeks and we have experienced one time where the TV froze and went to a "Do you want to power off?" screen where we couldn't power it off from the remote or the TV button. This was easily solved with a good ol' plug/unplug from the outlet. I received this product at a discounted price in exchange for my honest opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote

    Rated 4 out of 5 stars

    Good tv for the $$$

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is okay. the picture and sound are both great. The remote is a little bit sketchy, it won't work unless its pointing directly at the tv. Sometimes it times out and shuts itself off and other times it scrolls through Screensaver. Neither is really a problem I just wish it was consistent.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote

    Rated 5 out of 5 stars

    I love this tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this tv in our master bedroom. It was super easy to set this tv up, installing the legs as well as setting up my accounts on it such as Google, netflix, and prime video. The picture is amazing, so crisp and clean! The sound seems to be a bit off as their was a few movies I kept having to constantly readjust the volume during. The remote also seems to do things itself, the tv would do things like the remote had been touched even though the remote had not been touched. Everything loads super fast on it too compared to my other tv. Overall, this is a great tv and I definitely recommend it over any other brand I've used. I received this product at a discounted price in exchange for my honest opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Hisense

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and quality of this TV you can’t beat it. Ad everything you need for a smart TV bought this over 2 years ago and have zero issues

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome Picture Love That its Android

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been watching this TV now for a couple of weeks and I love it more each day. I put the TV in my bedroom. I spend a lot of time there, I work from home and use that room for many purposes, so I want a great television in there, and I feel like I have found one. First of all the picture is amazing, clear and crisp, so that is very important. I love the sound on this TV as well. It actually sounds like the conversation is happening right in the room. I have been in another room and heard the TV and honestly thought there was a person in my room talking. I have been watching superhero movies lately and this tv has great sound for these, it sounds like I am in a theater. I love that it is an android TV. I wasn't sure if that would be important to me, but it has turned out to be one of the best things about this television. Setting it up was so easy using my phone. Just recently we purchased another TV and when setting it up, we had to download each app and then sign in on the TV screen, and it took forever. With the Hisense, it just connected accounts from my phone and it was very quick. Another thing is that there are streaming apps now that you need an android TV or your phone to watch, so before I just didn't bother because I don't like watching things on my phone or tablet. But now I can steam those also! This Hisense TV really makes watching my favorite shows and movies a much better experience. The remote is easy to use and it's so easy to switch between streaming apps. I have watched many many hours of tv and movies on this television in the past couple of weeks and I cannot find anything at all that I don't like about it. I would purchase this TV again and when other TVs need replacing this will be my new go-to. I received this product at a discounted price in exchange for my honest opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Entertainment Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably my most efficient technological purchase to date. Great price-point (probably due to the company being relatively new to our market) with this level of quality and features. I'd have to say that they are doing an excellent job combining (not the very highest, but good) quality components with some of the latest proven-technology (Android TV, Roku, etc.) to give consumers excellent value for their money. I'd like to see a little more storage offered in future versions as well as physical volume (or mix-use) controls on future TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    The set performed much better than expected!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has exceeded my expectations, at this price point I am very impressed. It’s 60Hz 4K screen is beautiful! I have streamed, watched home movies, and played the XBOX ONE X on this and it was bright and sharp regardless of the lighting conditions in the room. I have even used it to play music videos and was taken away with the sound it produces throughout my large bedroom. Unpacking and setting up the set was very simple and straightforward. The remote was also intuitive and the voice control was amazing with the built in google assistant. This being an Android smart TV it has over 4000 apps to download giving you countless hours to explore and play. All and all for a TV in this price range it is truly amazing and I am very pleased with my purchase. I received this product at a discounted price in exchange for my honest opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Android tv, Picture quality

    Rated 4 out of 5 stars

    GREAT PRODUCT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product at low cost, good resolution and good sound, the android TV system is magnificent, the apps work excellent, you can even play android games with a universal remote, a very fun smart TV, the only drawback is that it lacks internal memory to download more apps or games.

    I would recommend this to a friend
  • Pros mentioned:
    Android tv, Price

    Rated 4 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought this tv.i got a great price. I did a lot of comparison shopping. This is a Android tv. It took me a day or two to learn how to navigate though it all. But now I have the hang of it. I highly recommend this tv. It's 55 in perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great TV for Less!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this product at a discounted price in exchange for my honest opinion. Honestly I had never heard of Hisense TV until I decided to give it a try. I have a 10 years old Sony TV and thought it was great, but wow, this new TV totally blew me away! It is thin but not flimsy. Sleek design is very modern yet classy, it perfectly fits in any room decor. Picture quality is awesome, very vibrant and sharp yet easy on your eyes. Smart TV functionality is so simple to use and those dedicared "Netflix" and "Amazin Prime" buttons on the remote are so handy. Everything was of high quality at any price range. I can't comment on the sound quality because it's connected to external stereo speakers. The only issue I have is that the remote seems to respond a bit slow, but it's totally acceptable still. It's easy to set up, easy to use, and everything works flawlessly. I found out that Hisense took over a couple of Japanese TV brands, and it shows in the quality of the product that it must have benefited tremendously from those acquisitions. I wouldn't hesitate to recommend this TV to anyone looking for a new, feature-packed TV. I for sure would love to get another one of these for our bed room possibly!  

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Good TV, good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has good features and provides a good value. There is a good picture and a lot of features. It doesn’t have all of the latest and greatest features but that’s not what I was looking for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    After 3 yrs, picture is dead- just vertical lines

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this March of 2021. After 3 1½ yrs, it stopped showing picture. Only dark screen w/vertical lines depending on which channel is playing. You can hear sound, just no picture! I e even tried the input, but it won't display options; cant get to a menu because it can't display sny type of picture! And guess when the warranty ran out, March of 2023! This is September! My husband said the last few months, every now & then when it turned on in early morning, hed have to turn it off & try again because nothing showed up for a minute, but then when he tried again it was all fine for a while & forgot about it. So, maybe it was just about to stop a few months ago - humm? I will reach out to see if anyone from company or Best Buy can help me, but not counting on it. Won't be buying this brand again! 3 years - AH! Not worth it!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Android tv

    Rated 4 out of 5 stars

    An excellent cheap tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv for my den to sit above the fireplace so I didn’t want to go out and get a $2000 tv. I’m pleasantly surprised at the picture quality and streaming services with android tv. I like it better than my fire stick on my main tv. Solid buy! Just add some led lights to go on back!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great 4K TV for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this TV through the Insiders campaigns. I will admit I had my doubts as I usually choose what I thought were higher end TVs. But I was very impressed with this one as I compared it to my older TV. The blacks are pretty good and the picture is crisp. I purchased the 55" Hisense Android 4K tv. Its the bottom TV in the pic I included

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K TV for the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV on sale and it is my first 4K TV. The picture is amazing. I love watching nature videos or fly overs on YouTube to see the quality picture this 4K TV provides. I have an android phone and it was easy to link the two to log-in and get access to my YouTube, Netflix, and other apps. Since I purchased this TV I have been watching HD movies and videos that were recorded in 4K to enjoy the full experience. The speaker also work very well. The large screen is an improvement compared to my previous TV and it is almost like watching in the theater. I would definitely recommend this TV to anyone wanting an affordable upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome 4K Smart TV!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV looks absolutely amazing. The smart features work ok and its somewhat fast. Watching movies or Tv shows in 4K HDR has been an eye opener. Everything looks so crisp and clean, I couldn't imagine going back to 1080. Gaming in on it is amazing. No stutter or screen tearing. I have a 32 inch 4k gaming monitor and the visuals while gaming for this TV are just as good. The audio sounds pretty good. It has a much clearer sound than my other TV's and monitors. Hisense is a great brand that I wouldn't hesitate to purchase another TV from. I received this product at a discounted price in exchange for my honest opinion

    I would recommend this to a friend
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