Customer Ratings & Reviews

The tv lost the WiFi credentials every time you turned it off. Callled Hisense customer service only to get the run around and then finally they said they would send out a repair man with new parts. Mind you I bought the tv on Nov 22, 2023 and could still have returned it. When I asked if I could still return it if the repair did not work I was told yes. After the repair man came and changed out the motherboard and WiFi board I was then told I could not return it. Also then told it was a XUMO problem so I tried getting in touch with XUMO and it was a chat only option, they stated via chat that they had no outgoing or incoming phone lines, which was a lie. They called me after a week of going through the chat option because I did everything they said, factory reset, manual update, Ethernet connection cutting and unplugging both the tv and my internet. Nothing worked and then last week they told me it was a hardware problem and that Hisense would have to take care of it. I then called Hisense back and last Friday I was told I would be getting the white glove exchange service only to be told this Sunday that it was to expensive for them to replace the tv and then when the supervisor called me back today said it wasn’t the expense it was that they didn’t want to ship a tv to me in that it could get damaged during transport. To this I replied are all Hisense tvs hand delivered to the stores that sell them? Then a Hisense representative called me back to tell me what the policy states but once I pointed out that it was not that they could not replace it, it was that they were more concerned with the extra cost to them I have now been told that I will receive the white glove tv exchange. The brand new tv I bought has never worked right and I would not recommend this product at all. Especially with the poor customer service.

I recently purchased a Hisense 65" TV, and I must say, it's been a fantastic addition to my entertainment setup. The high resolution immediately caught my attention, and I couldn't be more pleased with its performance. The resolution, boasting a crystal-clear 4K display, has truly elevated my viewing experience. The sharpness, clarity, and vibrant colors bring content to life in a way that surpasses my expectations. The integration of Xumo TV further enhances the overall appeal. The user interface is intuitive, making navigation a breeze. Unique features within the Xumo TV system contribute to the positive experience, adding an extra layer of convenience and enjoyment. One of the standout aspects for me is the improvement in picture quality. The synergy between the high resolution and Xumo TV elevates the overall visual experience. I've noticed distinct improvements compared to other TVs I've owned, making this purchase even more satisfying. The sound quality complements the stunning visuals, providing an immersive audio-visual experience. The audio system comes with special features that enhance the overall enjoyment, creating a well-rounded entertainment package. In terms of ease of use, the TV excels. From the straightforward remote control to the intuitive menu navigation, the user-friendly design adds to the overall appeal. It's a device that seamlessly integrates into my daily routine. Regarding durability and build, the TV impresses with its robust construction. This aspect is crucial for those seeking a long-lasting investment, and the Hisense 65" TV certainly delivers on this front. Comparing it to my expectations, I can confidently say that this TV not only met but exceeded them. The surprises and standout features, especially the remarkable picture quality and intuitive design, make it a noteworthy purchase. While the TV is exceptional, there's always room for improvement. In a constructive light, I would suggest exploring options for even more advanced smart features to stay at the forefront of technology. In conclusion, the Hisense 65" Xumo TV with high resolution has proven to be an excellent investment. Its impressive features, superior picture and sound quality, user-friendly design, and durable build make it a standout choice for anyone looking for a top-notch viewing experience. I wholeheartedly recommend this TV to those in search of quality and performance.

Great picture and sound very easy to use and easy set up

The picture is good. The speakers are about what you imagine, not great but serviceable. What’s really awful is the smart tv interface. It’s just plain bad. It requires an update from a usb jumpdrive. Even at that it didn’t help. If you get this tv buy a fire stick or Roku and set the tv to boot to that input so you don’t have to interact with its onboard interface. That said for the price and size it’s a good value if your expectations are appropriate.

It is a great tv for the price. Picture and sound are great. So far we haven't had any issues.

Surprising excellent quality TV for the very reasonable price! Replaced our 10 year old 60" TV (which cost a considerable amount more) and have to say, this was a HUGE difference - so much better. Couldn't be more pleased with the TV and the service from Best Buy!

The tv is pretty great! I enjoy the quality and easy set up. The only down fall is it comes with a preset library of apps. It has majority of the major apps needed, but I’ve found a few not included that I do miss (crunchyroll). But it’s not a deal breaker for me, we just stream from our phone to the tv when needed on those apps that aren’t built into the tv. Great tv for the price would purchase again.

Great TV for the price!!!. The picture quality shows really well. And I can't get over the price that I paid for this !! I'm very happy with my purchase.

A pretty affordable option in this size category that provides great value with a few minor issues. The settings menu is a bit clunky and even with hi-speed wireless internet sometimes the AirPlay connection leaves a bit to be desired. I'd recommend planning on pairing this set with external speakers (speaking of which, pairing this to BlueTooth options would not be something I recommend based on my experience trying, an issue easily circumvented with an AUX cable so long as your speakers accommodate it).

The Operating System is not great, sometimes makes the TV boot real slow. The image quality is quite good for its money, definitely worth it.

Great quality TV for a good price. I was worried that it wouldn't compare to more expensive ones but it has exceeded my expectation.

It is a great tv, picture quality and sound are incredible, the price was a steal for a high quality tv like this one.

You Cannot beat this TV for the price. The setup is easy, picture is outstanding and also the ease of use.

Easy to get started. Great picture. Easy to get started with streaming service.

This TV SUCKS!!! It does have a decent picture to be fair. However, you can't add apps, you're stuck with the few that come preprogrammed on the unit. You still have to use a ROKU or firestick if you want other apps. Speaking of apps, even the ones preloaded don't automatically load and let you sign in for content. You have to search the web for some ridiculous workaround in order for them to work properly. I would NOT recommend this TV or any unit with the XUMO platform.

This tv is awesome! The price is great ans so is the quality!

Easy to set up, good price, very clear pictureGreat Buy

Everyone was super helpful! Went above and beyond to ensure my needs were taken care of in a timely and pleasant manner!

This tv is great. I love the quality of the picture. This tv has great sound tv volume was #8 and it was loud. This tv was brought for my living room and it looks great in the room.

Great TV! The apps are so-so. I use a fire stick and picture quality is great.