Customer Ratings & Reviews

Excellent customer service. The tech checked everything & determined that the sensors are fine, it's the thermostat that needs to be repaired or replaced.

The agents installed my Ring Security system, checked everything, and showed me how to set up my account with Ring as well as use the app

The Installer from Geek was great. He took the time to explain things as he installed the whole system. And he was vey careful and methodical in installing each device. And when I had questions he was took the time and patience to explain each question.

The agent, Jason, Weber’s, install all of my security equipment in a reasonable time and explain everything. I’m very pleased.

Knowledgeable, professional, was able to talk to me on my level of understanding when it came to me being able to understand and operate my system after installation

Awful—scheduled appointment for service. Took a day off for this nonsense and no one even showed up. Had to get my money refunded. No call/no show—such lack of professionalism.

Geek Squad service is outstanding. I have had them come out 3-4 times since we bought our new home and every time they have taken the time to make sure I understand all the features. And have gone above and beyond to make sure everything works exceptionally well.

Installation was done very professionally. They communicated with me prior to coming and explained everything they were supposed to do. I was a little disappointed as they could not mount one of the equipment and I had to return it, but they are handicapped by policy

Today, installer who came in... I am satisfied. This guy did great job. I am just disappointed with the long wait to get schedule to success connect. I dislike the call system. It seems difficulty getting a scheduler to contact me and let me know they are coming.

Eric did an awesome job installing this system. However, The tape on the back of the door sensors were poor. I bought 3M double sided tape to fix this problem. Eric was very knowledgeable about this product making the install easy.

I love the senses, the beauty of the display of the thermometer, you can see the temperature from a good distance,in the room, very happy Best Buy it tge .

Richard did a great job. Needed a little more explanation about what to do with phone and computer application about the security system Thanks

The agents were friendly and knowledgeable. Showed up on time, answered questions and got all our devices won a new network.

The Geek Squad team did a very good job. I have a 75 inch TV and they mounted it perfectly over my fireplace and enclosed the wires in the wall. This was my 5th install and all when on without a stitch

The agent installed all cameras and security system on my phone!!! Thank you so much for the patience you exhibited with me.

The team was able to set up my Ring Security System, First Alert CO/Smoke Detectors, Ring Retrofit Kit for ADT Alarm, and all my outdoor cameras. Highly recommend Geek Squad Team.

The initial set up is very easy. I chose to go with a professional installation because of the drilling I knew would have to be done for the camera installations. They did an awesome job

On time and very courteous. Also knowledgeable about the product.

The Geek squad crew rocked, set up the whole house in an hour and the controls are so easy to use from my smart phone, ez pz.

The installers were very knowledgable, courteous and explained in full any questions I had