Customers express satisfaction with the quiet operation and effectiveness of the Energy Star 50-Pint Dehumidifier. Many find it easy to set up. However, some customers have experienced issues with the pump not working after the first season.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 63 reviews
Cons mentioned:
Pump
Rated 3 out of 5 stars
Missing Washer - Pump doesn't work
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I only gave this 3 stars because although it removes plenty of moisture from the air the pump doesn't work. Customer service (not Honeywell by the way) says that a washer is missing. I'm still waiting for this washer. Perhaps after I get it I'll revise this review.
I would recommend this to a friend
Pros mentioned:
Humidity control
Cons mentioned:
Bucket, Pump
Rated 3 out of 5 stars
Good job removing moisture. Has some problems.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It does a good job of removing moisture from the air. The pump works but is noisy. Because the pump removes water from the top of the bucket, the pump runs frequently.
I have another dehumidifier like this one which has been in use for over a year. The problem I found is that the bucket needs to be manually emptied fairly often to avoid the build up of black scum in the bucket (which will block the pump intake. I didn't realize that this was a problem until the pump stopped working.
Lastly, the plastic line (used to pump the water to a drain) that comes with the unit is coiled up (for shipping) so it fits in the bucket. The problem is that is impossible to straighten it out completely. So don't expect it reach the full 15 feet.
I would recommend this to a friend
Cons mentioned:
Pump
Rated 1 out of 5 stars
Don’t Buy a Honeywell Dehumidifier!
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Honeywell should stick to making industrial & HVAC products. This poorly manufactured product is one I regret buying. It leaked water out of the box, which was due to the water-tank having a badly seamed/molded bottom. I used a patch & resin-adhesive to repair it. After the 1st season, the pump stopped working, but when it did work it strained to eject water to a height of 3-feet. And from day one it leaks water…A Lot of water, onto the floor. It’s not due to a leaking tank, however, but simply because of poor engineering. The way they designed the lid of the tank allows water to run off of it, instead of Into it! I have to pick up a soaked towel and change it daily. Here’s my advice…Buy A Different Brand!!!
No, I would not recommend this to a friend
Pros mentioned:
Humidity control, Noise level
Rated 5 out of 5 stars
homeowner
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is almost silent. It is high Teck with all its setting and is keeping humidity down to desirable levels in three rooms. The pump is the best feature it just drains the water away. I have it going out a window and used self-adhesive weather stripping to cover the gap as I don't plan on needing it in the dead of winter. Though I could. The people at the Danbury Best Buy are the best.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Performance
Rated 4 out of 5 stars
Automatic defrost pros/cons
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall it has been a good unit with taking the moisture out of the air. I bought this unit specifically because it has an automatic defrost in it, because my previous dehumidifier would frost over on the filter. But because of the defrost capability it will periodically blow very warm air out of the top and thereby for a time, heat up the room it is in.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. You are right - when the dehumidifier is switched ON, a fan pulls moisture-laden air into the dehumidifier where it passes through dehumidifying coils inside the unit. These coils condense moisture from the air and collect it in the water tank. The dry air is then exhausted from the dehumidifier, as warm, dry air. Please feel free to get in touch with our customer support team at [email protected] for more assistance and information. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Rated 4 out of 5 stars
Lower humidity means lower energy bills.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Honeywell Energy Star 50-pint dehumidifier is working well for us after a month in Florida's humidity. We do not have floor drains in our house, and we did not want to have to empty the reservoir every day (several times a day,) so we returned the first model that we bought and exchanged it for one with a pump. The pump pumps the water into a bathroom sink drain, so we never have to worry about emptying the reservoir, giving us peace of mind that the humidity will stay below 50% even if we are not home for a few days. The unit has worked flawlessly, except that it is louder than we had hoped. It is worth it, though, since we were able to raise our thermostat and still be comfortable with the lower humidity. I would definitely buy this unit again. I hope that it lasts a long time.
I would recommend this to a friend
Pros mentioned:
Noise level
Rated 4 out of 5 stars
Great dehumidifier
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great dehumidifier but i wish ut was wifi compatible. Quiet running. We hooked up the hose & the water gets pumped to outside our house so we don't have to empty the water bucket.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. We do have models that are compatible with Wi-Fi. Please get in touch with our customer support team at [email protected] for more assistance. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Ease of use, Performance
Rated 5 out of 5 stars
So far, so great
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Understanding only three weeks have passed, we are are delighted with this product. Easy to unbox and set up. Makes a huge difference in our lower level living space.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Rated 4 out of 5 stars
Good & Great
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason I do not give this product a 5 star rating is the bin that collects the water. It is hard to pull out once the water has filled up. I have learned to slowly pull one side and then the other so to reach the handle at the top. As far as "sucking" the moisture out of the air it is remarkable. We live by a lake in Texas and our nest thermostat mostly read around 75% humidity in our house. That figure has dropped to around 55%. Not in the 30-50% that I would like but close. I wish it was made of metal, not plastic but maybe that would interfere with the machine.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. You can set up the unit for continuous drainage, if you want to avoid draining it manually. All instructions for manual drainage are given in the manual provided along with the unit. Your feedback about the inconvenience to do the same is important to us as we continue to enahnce and develop our units. Our customer support team will be able to assist and troubleshoot any product related cocnerns for you. Please feel free to write to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Performance
Rated 5 out of 5 stars
Safe Storage
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
works great! placed in my shipping container -storage building and brought the humidity level down from 60% to 30% in 1-day.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Clear indicators
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The setup was easy with the clear instruction booklet. Fairly quiet in both low and high speeds. Vertical pump lets me pump the water out my window. Only had it for about a month so I can't say much about reliability
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. Our customer support team will be happy to help you in case of any concerns. Please feel free to write to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Cons mentioned:
Pump
Rated 5 out of 5 stars
The verticle pump is worth it!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had to set the unit to shut off after 5 hours because it doesn't stop automatically and was heating up the basement. I ran the vertical pump line through the wall to my furnace humidifier lift pump. That has a direct pipe to my laundry sink. Now I don't have to empty the collection tank every other day. The pump makes a unique noise until it is done. The basement smells fresher now.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. Once you set a level of humidity on the unit, the compressor will shut off. The fan will also shut off after an additional 5% drop in the humidity level. You may need to check the set humidity level, in order to ascertain why the unit was not automatically shutting off. Please write to us at [email protected] for any assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Noise level, Performance
Rated 5 out of 5 stars
Easy
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is very quiet and works very well. The draw sticks a little when taking out but otherwise I would buy it again.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Ease of use, Noise level
Rated 5 out of 5 stars
Honeywell Dehumidifier
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Quiet operation. Easy to move around on its casters. Easy to program. Appears to be of good quality.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Rated 4 out of 5 stars
The dehumidifier
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I gave it a 4 strictly because the pump on this thing works it’s just either or. Some times I have to dump the chamber and others it will pump out water itself for days on end. Works great and reduces humidity by 40%. The noise level is noticeable if you are within a few feet from it. I have it in another area of the house by a sink drain and rarely hear it.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. Our customer support team will be able to assist you with any pump related concerns, and troubleshoot for you. Please do call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBD0724. We look forward to making this right for you. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Noise level
Rated 4 out of 5 stars
Great dehumidifier for small basement
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This dehumidifier is very quiet and does not throw off as much heat as my last one
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. Please feel free to write to us at [email protected] for any assistance or information from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Noise level, Performance
Rated 5 out of 5 stars
Basement dehumidifier
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy set up, works as is expected, quiet and very effective
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Cons mentioned:
Pump
Rated 4 out of 5 stars
good dehumidifier easy to set up
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The first unit worked well but pump stopped working. waiting for a replacement from Honeywell
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review and feedback! We're happy to hear you were satisfied with the performance of our Honeywell Dehumidifier, and sorry for the pump function to not work as it should have. Our customer support team will be able to assist you with a replacement unit, if the dehumidifier is found to be manufactured defective and is under the 5- year limited product warranty. Please feel free to write to us at [email protected] or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), with the reference code number BBD0903. We will be able to assist and troubleshoot for you. Thank You !
Cons mentioned:
Pump
Rated 4 out of 5 stars
Good Workhorse
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sent the first one back as the pump failed.
Second one working fine
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. Please feel free to write to us at [email protected] for more assistance from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!
Pros mentioned:
Performance
Rated 5 out of 5 stars
Best to have a back up
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This one is still in the box as a backup. I already have one like it (have had it about 6 months) and it works well. I have a another from of a different brand that I don’t expect to last very long, thus the back up.
I would recommend this to a friend
Brand response from JMATEK
Posted .
Thank you for your review! We're happy to hear you're satisfied with our Honeywell Dehumidifier. Our customer support team will be keen to know on how the unit performs for you. Please do write in to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again!