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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 960 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the HFD320 Air Genius 5 Air Purifier's quiet operation, washable filter, and its effectiveness in reducing allergies and improving overall air quality. Many users also appreciate its odor removal capabilities and ease of use. While some customers find the price to be a bit high, many believe it is worth the investment for the benefits it provides.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 960 reviews
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Love it and works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as it was delivered, I just plugged it in. By the 3rd day my allergies started getting better. Excellent air purifier

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works super nice , super quite ...great air cleaner and odor reducer... theres a lot of settings to so you can change it for what you needed “ purification level” if you want for allergens,sleep,germs,general and max..theres also a timer... the design also was cool.. easy to use .perfect!!

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      Thank you for your feedback. We will share this information with our team. If you require assistance, please reach out to us at [email protected]. HoneywellSupportTechnician

  • Rated 5 out of 5 stars

    Convinced I made a wise decision

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works to do what it says it does.Like the results and performance of this model, no regrets in choosing this product.I’m thankful Best Buy salesman was kind enough to go over model I chose.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Quiet, powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air cleaner. Quiet, powerful. And easy to use. Would recommend to anyone who needs an air cleaner

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    A must due to Covid

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my room fresh and I feel so much safer when I have any repair men enter my home

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      We value your feedback and will share this information with our team. If you require assistance, please contact us by emailing [email protected]. HoneywellSupportTechnician

  • Rated 5 out of 5 stars

    Honeywell air purifier

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my honey well air purifier. It works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Extremely Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product was one of the most efficient one that I've used in a very long time. Since purchasing the product my son has not had an allergy/asthma attack in the weeks since I've bought the product.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Filter

    Rated 5 out of 5 stars

    Great Features - bought three.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these based on a Consumer Reports article. To be honest, It's really hard to say how much better the air quality it. It is better, but there is a lot of traffic in and out of my home so it's hard to tell how improved the air quality is in the main rooms. Definitely better in my bedroom where I'm isolated. However, it has great features. Washable filter, 5 speed, Auto-off timer, oscillating, safety switch if it falls over, accent lighting so you don't bump into it at night, and a Filter Check feature. Good air flow, little loud on top speeds, but speed 2 is good white-noise for me going to bed. And it comes with an additional charcoal filter. A little pricey compared to some models, but I'm satisfied with my choice of this model.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Filter
    Cons mentioned:
    Light

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all it works pretty I ended up buying another one since they were on sale. I can notice that the air feels cleaner and more crisp. I really like the fact the filters are washable. I have had mine about a month now so I washed them the other day. I ended up using a blower to blow the main filter out and reduced the dry time a lot. I still had to lay it face down on a towel for about four hours to get it to dry all the way. A few things I don't care for the biggest on is the lights on the top are not dimmable or you cant turn them off while it is running so it is as bright as a night light. I have not been able to locate a replacement filter for the main filter it would be nice to get another main filter so I could pop that in and have the other one drying, I have not contacted the Honeywell yet to see if I could order one through them. I read a lot of reviews and a lot of them complained about the smell when you first use it, It did have an odor to it when I first used it, what I did was stick it in a room that no one was in I ran it on high for about four hours and the smell cleared up. I really wish I would have gotten the AirGenius 4 instead of AirGenius 5. the only two real diffrences is the five has a touch screen that looks nice and the five has an extra speed. Running it on its highest speed it is a little loud and we normally run ours on three or four.All in all I would buy it again and it is a good alternative to the hepa filter thype filters and really like the fact that I can was the filters instead of having to buy replacements.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Filter, Noise level
    Cons mentioned:
    Light

    Rated 4 out of 5 stars

    Scratch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well it’s an upgrade from my old us it. Love that I don’t have to replace filters as I am not in need of the quality from HEPA. My only complaint is that you cannot turn of the control lights for less light at night. Though they seem to have felt the need to give one an additional night lifht. Just irrelevant. Good unit needs some operational refinement. Quiet in use

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      Thank you for your feedback. We will share this information with our team. If you require assistance, please contact us by emailing [email protected]. HoneywellSupportTechnician

  • Pros mentioned:
    Air quality, Noise level
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Honeywell - AirGenius 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second unit. Purchased my first one in 2018 for one bedroom. I've had it now for 2+ years with no issues. I purchased this second unit for another bedroom. It does a decent job in removing particles and dust. I find it to be quiet for night time sleeping in the low setting. Does not use remote but at first I was annoyed but it is no longer an issue. You can use the timer for off. If you place on floor it maybe to low for some ppl. I made a sturdy wood stand so it sits mid-level to the room and for me, it better circulates the air. What I would like to see is a lever where you can direct the air flow either up, down, or straight changing the direction of the vents.

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      We value your feedback and will share this information with our team. If you require assistance, please reach out to us directly. Our email and phone number can be found in your Owner’s Manual or on our website. HoneywellSupportTechnician

  • Pros mentioned:
    Air quality

    Rated 3 out of 5 stars

    Great purifier with a flaw.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome purifier, walk into a room and you can tell air is a lot cleaner! Problem with it, Honewell needs to offer a replacement HEPA filter NOT a permanent hepa filter. After using it 2 years with regular filter cleaning/replacement of pre filter. The HEPA filter is very difficult to get clean when it has a lot of dust buildup, and no other aftermarket brands make a similar size filter. At that point purifier is no longer removing dust particles. Was forced to buy a new purifier. There also is no option to disable the control panel lights on top of the unit which are bright in a dark room. Sure you can cover the lights with a shirt or so, but it would be nice to have a button to disable the lights.

    No, I would not recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      Thank you for your feedback on the Honeywell HFD320 Air Genius 5 Air Purifier. We’re glad to hear you find the air cleaner helpful, but we’re sorry to learn about the issues with the filter and control panel lights. We understand how important these features are, and we appreciate your suggestions. For further assistance or additional questions, please reach out to us at [email protected]. HoneywellSupportTechnician

  • Pros mentioned:
    Ease of use, Filter, Noise level

    Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 4 of these air purifiers. 1. They are quiet 2. The standard prefilters can be easily cleaned. 3. The regular filters can also be cleaned 4. There are optional prefilters for odor and VOC reduction which, if used, have to be replaced every 3 months. 5. The controls are very easy to use and understand. As a result the ongoing cost is much lower than other air purifiers. We have had smoky air for the last 4 or 5 weeks and these air purifiers have really made it easier for my wife to breath!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Filter, Noise level

    Rated 5 out of 5 stars

    Air Genuis makes you seem like one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! Easy to set up, quiet to run (on lower speeds), and effective against both viruses and bacteria. I bought one for my home and two for my office, so I feel more protected in both environments. The washable filter brings the operating cost way down, and the unit was highly rated by Consumer Reports. I'm very satisfied and have recommended it to several friends.

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      Thank you for your feedback. We will share this information with our team. If you require assistance, please reach out to us directly. Our email and phone number can be found in your Owner’s Manual or on our website. HoneywellSupportTechnician

  • Pros mentioned:
    Air quality, Filter
    Cons mentioned:
    Light

    Rated 5 out of 5 stars

    Nice and quiet for the bedroom.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the bedroom in my apartment when the west coast fires got really bad. Kept the air quality at safe levels and runs quietly while doing so. Comes with an extra filter which is great and it has a nice soft light on the base if I want some blue ambient light. Plenty of settings so you can adjust intensity and swivel. Only drawback is that the lights on the top cannot be turned off so at night we have to put a piece of cardboard over it.

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      We appreciate you providing your feedback and will share this information with our team. If you require assistance, please reach out to us directly. Our email and phone number can be found in your Owner’s Manual or on our website. HoneywellSupportTechnician

  • Pros mentioned:
    Air quality, Filter, Noise level

    Rated 5 out of 5 stars

    Great price and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did a ton of searching and ended up buying this air purifier. We have awful allergies and pets, and this seems to clear the air of dander as well as odor nicely. The machine is quiet and works as an additional fan without taking up too much space. Having a washable filter is a huge plus as well.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Noise level

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. It puts out more air then my upright fan. It has many functions. It’s quiet, the air is easier to breathe and the air feels fresher in my home. My dog lays near it too because he has breathing issues. I like how it revolves back and forth and the blue light that it gives off. Overall it’s the best air purifier I’ve ever had in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Filter, Noise level
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    okay...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive unit...easy to set up and use. Like the fact that it is quiet, however, I found that the unit emitted a terrible plastic odor which remained for approximately 2 weeks. Needed to run it constantly on high to attempt to reduce odor. It seems to clean the air but I have not had to vac the permanent filter yet, so I am unsure of just how well it can be cleaned. The big downfall is that you have to choose which filter to use. A hepa filter is included as well as a odor reduction filter. Would be nice to clear the air of odors while cleaning! Overall, I believe that this unit is comparible to other lesser priced units. The price point on this model can not really be justified as it does nothing different than lesser priced units. Very expensive for something that does nothing special but look nice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Odor removal

    Rated 5 out of 5 stars

    Breathing better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased about a month ago. Use in an older home, master bedroom, we sleep a whole lot better! Suffer from sinus and allergies. Do not wake up as congested as before. Still take allergy meds but have noticed a difference for the better. Has removed smells of previous tenants smoking, etc. Has a soft blue light at bottom that can be turned on and off , can adjust brightness. Oscillates. 12 hr. timer. Just works great. Will purchase two more for other rooms. ...separately... Have also purchased a dehumidifier for this rental home.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Filter, Noise level

    Rated 5 out of 5 stars

    AirGenius is a wise choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this product has worked very well at keeping the air in a fairly large living room fresh and clean, it's very quiet at all 5 various speeds and even has built in blue LED ambient lighting at the base that is adjustable, it also includes a filter gauge that informs you when it is time to clean it's washable filter, overall I am very satisfied with this brilliant purifier.

    I would recommend this to a friend
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