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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 470 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers find value in the Lyric™ T5 Wi-Fi Thermostat's ease of use and reliable temperature control, frequently praising its user-friendly setup and ability to maintain consistent home temperatures, even remotely. The affordability of the product is also a significant plus for many buyers. However, some users experienced challenges with the installation process and reported minor issues with the mobile application.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 470 reviews
  • Rated 5 out of 5 stars

    This is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great thermostat. With our crazy Texas winter weather, the air conditioner runs during the day but the heater needs to run at night. There is nothing more fun than waking up and warming up the house from the bed!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great entry level thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was reluctant to spend a lot of a WiFi enabled thermostat. This was a great price to get most of the features I was looking for. It works well with google assistant and I like the monthly reports it provides to know how often I used heat or AC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Lyric instead of the costlier Nest. The installation was different on the two systems we have, but the instructions are good. I like the App. and being able to adjust them remotely. The only thing the Nest has over it for me, is the usage reporting capability.

    I would recommend this to a friend
    • Brand response from Honeywell Support
      Posted .

      Hey there, Thanks for sharing your thoughts on your Lyric T5 with us! We hear that you’d like to see usage reporting added and we’ll be sure to keep this in mind as we continue to enhance the experience. If you have any other comments or questions, please feel free to send us a note at [email protected] and reference case #00006328. Thank you! Honeywell

  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought before I left on vacation to keep track of house temperature saves a lot of money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is working for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works on all feature with Geo and cover with feature and smartphone The manual is hard to follow that is only drawback from this if you put wire by yourself and video on the web is not clear C wire for me, it does not have an issue One thing that I have is the wire for heat pump on W suppose to be on W2 in my case also - I need to contact Honeywell since this is my new system also at the same time the technician that set up furnace does not have knowledge on this device, after I contact Honeywell I will say they help me clear out what I doubted and I will rep are very helpful I can thank them more to help me explain everything to me and they open 24/7 Y= Cool Y2= 2nd stage and W => Heat if use Gas W2=> heat if use Heat pump It does not have feature for strip heat on certain temperature on Thermostat you may need to get T6 for that feature To go to main setting press and hold menu will show you more feature include testing feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of these to test out for my Apple HomeKit setup. Setup took a little bit to get done but Honeywell is very detailed for use. This is the best choice for an affordable Thermostat to add to your smart home integration. It is now part of my package deal for clients.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PERFECT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to install. I know absolutely nothing about wires inside the wall. But I had it installed in less then 10 minutes. It took a little longer to get the app up and running on an android phone. But after a little work it's all working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great price. And ability to control via app on phone makes it perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatest thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes my life so much easier! Easy app, just download and your set! No issues at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and manage from phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that it uses our phone gps to switch on and off to conserve energy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up, very cool thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a little research about the "C" wire and with that it made the install very easy. The programing is very simple and I love being able to turn off/on wherever I am at via phone. Plus I received a $100 rebate from Consumers Energy. So I paid $8 for this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my Nest with Lyric. I didn't like the idea of Google buying out Nest, I don't want my info sold. So I bough this Lyric. I Love it! Easy to install, easy setup and works great. My info is safe once again! PLUS the Lyric works with HomeKit which Nest does not.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great basic thermostat. Looks great and works well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Limited Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Good: WiFi connection allows you to control the temperature remotely. Relatively cheap for a connected thermostat. The Not so Good: The geo- fencing feature is too limited. The only 3 settings are away, home and sleep. You set your sleep time. The problem is we get up early during the week but later at the weekend. The house gets too hot while we are still trying to sleep. I then decided to go back to a regular schedule but found all 7 days with 4 time periods were gone. Had to renter 28 times! Also sends an alert that the unit cannot connect to WiFi on a regular basis but in reality it is still connnected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Instructions for install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Honeywell Lyric T5 is a great thermostat, app is good specially the GeoFence feature that allows you to have an "away" setting on your AC so when you drive away from the fence area the AC changes to the specified settings. As you cross the fence back in (returning home) it will crank up the AC to your desired home settings. The install instructions are clear the only warning is that it is a five (5) wire system that requires a common wire. How do you know remove the existing thermostat and if you see that you have only four wires you need an installer to help you out. I spoke with my AC guy who guided me through what I needed to do for my 20 year old unit. The system is great with apps on iPhone and IOS. I use iPhone and it is compatible to home so no more getting up to adjust temperature I can now do it from my Apple Watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. Makes it easy to control the temperature of the house when not home and also very helpful with the schedule setup. Recommend to anybody wanting to get a smart thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent Wifi Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This might not be as good as Nest but it does the job! Nice looking device on the wall with cool features like touchscreen and other common features you'll find in a wifi thermostat. Why buy an expensive one when this can do the job like the high end ones?!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a month into having this thermostat and it has been great so far. If you did not have an extra power wire on your old thermostat then there is an extra step. The Honeywell needs a separate power wire. My old thermostat did not need it but the wire was already there just not hooked up. So I had to go to the main unit (mine was in the atic) and connect it to the power. Was not hard just search youtube and you will find lots of videos on how to do it. Works great with Apple Home Kit but did not get it to work with Echo. For some reason Alexa can not see it. This is a common problem I've seen across the internet. Not a big deal for me since it has its own app and also works with siri. We travel and I just wanted to be able to see the temp in my house and also be able to control the temp while I'm away. And it does that perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t work for our house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this thermostat after reading up about the wiring required. We hired an electrician to come install it for us. We couldn’t get it up and running and we’re without heat for 24 hours at our house. Honeywell customer service was no help when we called them for support and the electrician couldn’t figure out how to get it working either. We put our old thermostat back on and returned the Lyric. I was so excited to be able to control the heat from my phone because I’m always forgetting to turn it off before I leave. Maybe the one we bought was defective but we did not choose to buy another.

    No, I would not recommend this to a friend
    • Brand response from Honeywell Support
      Posted .

      Hi Bent, We are very sorry for any troubles you have run into with your Lyric T5 and your experience with our customer service. This is not what you should expect and we take this very seriously. Will you send us a note at HoneywellHome@Honeywell with your registered email or give us a call at 1-800-633-3991 (ref. #00347779)? We look forward to hearing from you. Honeywell

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper then the Nest and just as many (maybe more functions then the Nest). Installed it myself, took about an hour but I was lucky enough to have most of the wires already in place. Check your utility company for rebates, got 75 in rebates for myself.

    I would recommend this to a friend
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