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Customer Ratings & Reviews

Customer reviews

Rating 3.3 out of 5 stars with 27 reviews

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56%
would recommend
to a friend

Customers are saying

Customers are impressed with the product's portability and compact size, but some have expressed concerns about its cooling efficiency and noise level. While a few users found it to be noisy, others appreciated its effectiveness in cooling small spaces.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
  • Cons mentioned:
    Cooling, Noise

    Rated 3 out of 5 stars

    Good powerful fan that is a little noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to cool a room without an air conditioner that had to be placed in a windowsill or be connected to a vent to one (much less without the energy costs). So I opted for this, what is also known as a "swamp cooler." It is not super huge, the fan on it is strong, and it can oscillate, which is nice. Adding water to it makes a slight difference, but not much. Adding ice increases the slight difference just a bit. It is pretty loud for what it is, so if you want to use it when you are sleeping, that might be a problem. I have not been able to try it when it is really hot as I received it at the tail end of the recent heat wave. The price is decent when you can get it on sale, the energy consumption is good, and it can be used outside as well. It would have been great if it had a heating element to it as well so it can be used in the winter like other devices. If you really want to cool down and maybe feel a little cold, this is not the device for you.

    I would recommend this to a friend
  • Pros mentioned:
    Effective

    Rated 5 out of 5 stars

    Great price, Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered this to keep our basement cool during the summer months and it works famously! It's extremely large and somewhat noisy, but nothing to extreme. When it's full of water it's kind of difficult to move around but again, not a deal breaker by any means. It's on wheels so you just have to give it a bit of a shove to get it from place to place. We considered springing for the more expensive units that are double the price of this one but we are thrilled we went the cheaper route as this machine works great at half the price. It doesn't look as sleek and fancy as the others but who cares if it works great, and it does!!!!

    I would recommend this to a friend
  • Pros mentioned:
    No ice needed

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this evaporated air cooler from Honeywell! I received the unit on a 90 degree day when my daughter decided to bake a cake at mid afternoon in Texas and was very pleased to find that it cooled the kitchen very quickly with the oven on. The ice in the top of the unit is a great feature and works fast. The ease of setup was also a plus as I could use it right away and all features were easy to use and understand. The remote is handy, the rolling casters are even better so you can direct the unit or even move it from room to room very easily. This cooler is very user friendly on fan or cool mode. The blower is powerful and the unit is not heavy when you want to move it around. I love it! The price at Best Buy was comparable to other sellers and I got free shipping to my house and the unit arrived three days before the advertised delivery date. I am very happy with my purchase!

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Mary! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Fan
    Cons mentioned:
    Damp

    Rated 2 out of 5 stars

    Fan worked great... didn't cool well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan is wonderful. However you have to keep an outside door/window open or the whole room gets damp. If you are ok with that, it would be worth a try. The fan on it is really nice. We ended up returning this for a portable air conditioner.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cooling, Noise

    Rated 3 out of 5 stars

    Not an air conditioner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought this would cool a little better. It is loud and helps cool a little.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Apologies for the inconvenience caused to you because of this unit. Evaporative Air Coolers do create some sounds when operating, due to the powerful air flowing out of the unit. The lower the speed setting, the lower the sound level. You will also hear the sound of water trickling through the evaporative cooling system that is liken to the sound of water gently running through a river.
      One thing to note about the application of these units is that they work best in areas with a dry climate with humidity levels below 50-60%. These units also require ample cross ventilation along with dry heat for optimal cooling. These scenarios might explain why the cooler was cooling only a little.
      Please feel free to call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo @jmatek. com with the reference code number AMC0821. Our team will be able to look into all your concerns and troubleshoot for you. Thank You! JMATEK

  • Cons mentioned:
    Cooling, Noise

    Rated 2 out of 5 stars

    Didn't meet my need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product worked, and some of the other reviews warned it didn't meet their cooling needs. I agree, used it for a small bedroom on a warm LA summer night - the unit was fairly noisy but our biggest issue was it just didn't cool the room down enough.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Leaking

    Rated 2 out of 5 stars

    Honeywell Evaporative Air Cooler

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We thought it would be a great item but unfortunately it started leaking the water. We contacted Honeywell and they recommended we return it to the place of purchase, which we did and Best Buy was very good about it and we thank BB for that.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We're sorry to hear about your experience. We are glad to hear that you were able to return the unit. Please feel free to give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at [email protected], for more concerns. We would be happy to assist. Thank You JMATEK

  • Rated 3 out of 5 stars

    Slightly Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this item because it does not require adding a hose to vent through the window. However it does require placing the cooler in front of an open window or door. If you are only using the humidifier you don’t need an open window or door to operate.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry for any inconveniences caused to you because of this portable evaporative air cooler. These units work best in areas with a dry climate with humidity levels below 50-60%. They also require ample cross ventilation along with dry heat for optimal cooling. Our customer support team will be able to look into your concerns and troubleshoot for you. Please do call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0827. We look forward to making this right for you. Thank You ! JMATEK

  • Pros mentioned:
    Fan

    Rated 4 out of 5 stars

    Evaporative Cooler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very happy with the cooler. It’s nice to be able to use it as an evaporative cooler and also as just a fan. I especially like how quiet the unit is.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. Please feel free to write to us at [email protected] for more assistance and infomation. Our customer support team will be happy to help you. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great For WFH!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes working from home much more comfortable and saves on using the air conditioner 24/7. Easy to use, quiet and the remote is a bonus I can’t live without.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you live in a very dry place, the evaporative cooler is the perfect solution for hot days. Cheap to run, easy to move, all you need is water and it cools down a room quickly and efficiently. Not as chilling as an air conditioner, of course, but plenty good if you just want to take the curse off the heat--not run around in turtlenecks in summer. And it's way more portable than a so-called portable AC unit. LOVE it!

    I would recommend this to a friend
  • Pros mentioned:
    Works well

    Rated 4 out of 5 stars

    Like it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it makes our room cool even just with level 1. it does what it says it does. COOL!

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Hi, Thank you for your review. We are delighted that you are enjoying your Honeywell Evaporative Air Cooler! If there are ever any questions about the unit, please contact our Customer Support team at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Really Helps keep room comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got to say I was more impressed with this than I thought I would be. It's definitely not a substitute for an AC, but it definitely provides a much more comfortable atmosphere than having a fan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our A/C went out in a small office at work. They were desperate so I ordered this unit online from Best Buy. Apparently it cools their small office better than the regular A/C. I have since purchased two more just like it for other areas at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only regret with this evaporative cooler is that I didn't order it a few months earlier! The cooling for my bedroom is fantastic. It is quick to cool and works in both fan and evaporative cooler modes. Definitely a "best buy"!

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    does not cool the room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried two days in a row. does not cool the room (10 x 14) even one degree

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 1 out of 5 stars

    No bueno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great blowing cool air but the back of the machine was blowing warm air so I returned it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Feel great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you add more ice into the water,it gonna be cool more.I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is quite and works best in a small room or bedroom. Does add a bit of moisture to the air as the unit runs on water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The water stays in the bottom a long time. Hardly have to fill it.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Evaporative Air Cooler, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

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