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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 40 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the efficiency and moisture removal capabilities of the dehumidifier. They appreciate how quickly and quietly it removes moisture from the air. However, some customers have concerns about the noise level and the continuous drain option not working as expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 40 reviews
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Overall satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job dehumidifying a small space. Note that it is quite loud. I am sure the app is a plus, however I personally do not think that it is needed. I have never used it. You have to keep using it consistently to make sure that the humidity levels do not get back up. I was impressed by the amount of water I emptied from the container after the first 3 hours. Good size, good product.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent item for the value.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, great size for our basement, didnt raise our bill to much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great project

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great brand and product! It’s a brand we all trust and really happy with it. Only reason for 4 stars is that I had issues connecting it to the app. Either way, it does what it’s supposed to do and overall happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit. The only drawback was that the device needed to be on a 2.4 network, and the mobile device was required for the configuration. Luckily, I was able to reset my wireless to 2.4 temporarily. The initial configuration didn't take long, and the unit performs as described.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be happy to assist you with any installation related concerns. Please feel free to get in touch with us. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment does a great job, great wifi to phone

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Honeywell Dehumidifier

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dehumidifier works great only con is one has to drain the tank daily by hand if you don't have access to a drain

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic function is OK, but too many issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dehumidifier does pull water out of the air, but my unit has a few problems. 1. The humidistat does not appear to be particularly accurate. I have two other humidity sensors that generally agree with each other; the one in this appliance usually reads higher by up to 10%. It also takes a long time when the unit starts running to decide what the humidity is; it will start 20-30% too high and then swing around before settling in eventually (but again, at a higher reading than my other sensors). 2. Possibly because of that, it never really shuts off. When it reaches the preset humidity level, it does turn off the compressor, but it only stays off for a few minutes before switching back on again, with the humidistat indicating that the humidity has jumped 10% or more during those few minutes. So it runs for a while again until it decides the level is reached, and then we repeat that cycle. 3. As you can see from the product photos, and also from the box, manual, website, etc., there is supposed to be a humidity readout on the front of the appliance. Mine does not have this (or, if it is supposed to illuminate through the white plastic body, it came broken. I plan to return this. It does work, so I give it three stars, but seems way too flaky to keep or trust.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry for the inconvenience caused to you because of this dehumidifier. You are right- the humidity reading should be visible on the display.
      There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once the relative humidity is 5% higher than your desired setting. This might explain why you felt that the unit never shuts off.
      Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0128. We look forward to making this right for you. Thank You ! JMATEK

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with my purchase. After receiving that I wish I received a bigger unit but It is actually working and doing its job! Very pleased with it and I haven't used the technology part yet.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dehumidifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good we had a new home built and this was a must and it's working great..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done and I like the LED that displays the moisture level. The only thing I didn’t like is that after a while the air that is blowing upward gets a bit warm, I guess from the machine running for a good while.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Johnny! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. When the dehumidifier is switched on, a fan pulls moisture-laden air into the dehumidifier where it passes through dehumidifying coils inside the unit. These coils condense moisture from the air and collect it in the water tank. The dry air is then exhausted from the dehumidifier. The air flows through the air vents of the dehumidifier into the room as dry, warm air.
      This might explain why you feel that the air blowing upwards gets a bit warm. Please feel free to get in touch with us for any more queries or concerns.
      If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Great dehumidifier

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really makes a difference in a basement, garage or open floor plan, thr init isnt very loud either such i can definitely appreciate, the app is very simple and easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Best Buy Employee

    Rated 5 out of 5 stars

    Dehumidifier fun and quick

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and fun little device that worls great on a 1300sqft property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Humidifier

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this humidifier! You set it and forget it. You can set the hours and the amount of mist you want. It is self sustainable! It also has a sleep mode so all the lights go off at night. You never worry about unplugging it because it cuts itself off when your set time limit is done! Great for the price!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    I wanted it to be more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the first month or so even though I had the hose connected for continuous drain, the bucket was still filling up and I had to empty it out at least twice a day, which was a hassle. One day it randomly started to drain out of the hose. It’s a little bit louder than what I wanted. I also wish there was a way for it to shut off once it reaches your desired level and cut back on automatically if the level rises, but that doesn’t seem to be the case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect for my garage. Need one more for my living room.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works like a charm. Would definitely buy again

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It……………works…………………………………….bery………………….well in the basement

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tank fills up within 4-5 hours. I can’t believe it literally takes out that much water from the air. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Honeywell Dehumidifier right size?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good so far, been using it about a month now with no problems. Unit is very quite and seems to have a very sensitive humidity sensor. My only concern is I may have purchased to small a unit because it never shuts off. I have it in the basement of a normal sized 3 BR. ranch and it was advertised for a basement up to 3000 sq. ft. which is much bigger than my basement.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once the relative humidity is 5% higher than your desired setting. This may explain why you feel that the unit never shuts off. Our customer support team will be able to look into any of your concerns and troubleshoot for you. Please feel free to write to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    David

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the home.my home has a moisture issue and the dehumidifier really took care of the issue.

    I would recommend this to a friend
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