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Customer reviews

Rating 4.3 out of 5 stars with 4668 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.3 out of 5 stars

  • Maneuverability

    Rating 4.1 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the powerful suction and ease of use of the WindTunnel® 2 Whole House™ Rewind Bagless Upright Vacuum, along with its effective carpet cleaning and convenient cord rewind feature. Many appreciate the included attachments and consider it a good value for the price. However, some find the vacuum to be heavy and noisy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 4,668 reviews
  • Rated 5 out of 5 stars

    vacuum cleaner review

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Optimum and efficient,able to maneuver and stable when operating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and never loses such an! I'm very happy with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gap between canister and vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older Hoover Wind tunnel and I loved it. When this one arrived I assembled it and tried it out. I noticed air blowing on the side and realized there was a large gap between the canister and vacuum. I tried to readjust it and noticed sometimes it would suction closed. This will be a problem over time when the vacuum isn't brand new and the suction reduces a little. I returned immediately, and was told they had been getting a lot back due to this. I ended up buying a different brand.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Picture is deceiving

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture shows the model with the brush roll off switch but the one I got doesn't have it. Only way to be sure is to check the specifications. Change you picture Best Buy!!

    No, I would not recommend this to a friend
    • Brand response from HooverUSA
      Posted .

      Thank you for taking the time to share your feedback regarding your Windtunnel 2. We are sorry to hear you are not entirely satisfied with your purchase. We will ensure that this feedback is forwarded to the appropriate department. If you require additional customer service support, please feel free to reach out to us at [email protected] ~Warm Regards, The Hoover Team Hoover

  • Rated 1 out of 5 stars

    Would not recommend!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not pick up animal hair, it just piles it up on the upstroke and leaves it behind! All of the carpet cleaner and dirt that you supposedly just picked up just drops out of the end of it when you stop it. Also it makes a lovely cloud of crud in the Air! I can actually taste and crunch the dirt it blows in my house! I ABSOLUTELY would NOT recomend THIS WASTE Of Money to Anyone!!! A broom works better on carpet. Rant Over!

    No, I would not recommend this to a friend
    • Brand response from HooverUSA
      Posted .

      Hi there, thank you for reviewing the Hoover WindTunnel 2 Whole House Rewind Upright Vacuum. We have some hints to help improve your experience! We recommend checking to see if the filter or nozzle is clogged. Turn off the unit and disconnect the nozzle to remove the debris. Also check the hose for any built up debris, and use the handle of a broom to remove. We also recommend checking the filter by removing it from your vacuum and tapping out any built up dirt/debris that could be resting on it. Rinse the filter with water until the water runs clear and allow a dry time of 24-36 hours. We also recommend checking to make sure your hose is securely connected to the back of the vacuum too ensure no air is escaping and being blown at you. We hope this helps improve your experience! For additional troubleshooting or questions, please email us at [email protected] with a reference to your review and your model number. Thanks, Hayley - Hoover Team Hoover

  • Rated 1 out of 5 stars

    Absolutely money down the drain!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money ppl this piece of garbage broke down not even within a month of buying. I was vacumming my carpet and i sense that nothing was being sucked it and when i take a look down and unscrew and i noticed the suction belt was broken... Not even a month of using and i believe it was my 3rd time using it.

    No, I would not recommend this to a friend
    • Brand response from HooverUSA
      Posted .

      Hello! We would like to help, please reach out to [email protected], thank you! -Hoover Team Hoover

  • Pros mentioned:
    Carpet cleaning, Ease of use, Suction
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Initial Thoughts - Great Vacuum with Caveats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is a huge upgrade from a cheaper vacuum that I had. I have a Shiba Inu and he sheds like there's not tomorrow. It handles very well especially if I miss a week of vacuuming. PROS: It works well on floor to wall carpets and tile flooring (set different levels 2-3 and Hardwood work the best). Great suction at the carpet and hose. The wand, pet tool, and crevice work amazing (behind refrigerators, between couches, etc.) Used in a two story townhouse and vacuum the whole house on two empties. CONS: The only hose attachment that has weak suction is the triangular head attachment for hard to reach areas above cabinets, etc. The lower end of the filter (the grey part of the tank) requires cleaning and attention probably more than most people would like. But with everything, if you take care of it from the start, its longevity will be extended. A little loud but it's not bad, you can definitely play music over it if you have some speakers, etc. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Attachments, Cord rewind, Ease of use
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Love this vacuum cleaner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great! It’s got different floor level settings, easy to operate & really sucks up the dirt! The attachments are awesome! I never usually use them on vacuum cleaners but on this one I do. And I love the retractable cord! The only reason I’m not giving it 5 Stars is the way the hose attached on the back makes using it kind of awkward. But still doable. And I do wish the cord was a little longer but I would still buy again. Especially for the price. It is heavy. But it’s a great vacuum cleaner!

    I would recommend this to a friend
  • Pros mentioned:
    Attachments, Carpet cleaning, Cord rewind

    Rated 5 out of 5 stars

    Really good vacuum for the price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently stopped into BestBuy™️ for a vacuum because my old one finally quit. I reviewed several models in stock (and used my phone to research extra features). This may not be the most expensive model but it’s a really solid vacuum. The suction is at least as good as a Dyson (in my opinion). I used to use a Dyson a couple of vacuums back. They’re pretty good, don’t get me wrong but the suction on this model is really very impressive for a much more affordable price. It isn’t very heavy and it’s easy to maneuver in tight spaces. It has a HEPA filter. It’s bagless, so it’s easy to empty. I really like the cord rewind feature. No cord to wrap! It comes with a wand, a crevice tool and a “turbo” pet tool as well. It does an very nice job of cleaning and is adjustable for bare floors and different carpet types. I haven’t had it long enough to guess on the average lifespan but it has a 3 year limited warranty on parts & labor. I’m very satisfied with this vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Attachments, Cord rewind
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    It's a beast.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Vacuum. A lot of power and gets the job done. It makes quick work of a lot of carpet. I Really like the retractable cord. My only knocks on it would be that it is heavy and since it has a wide base it has trouble getting into tight places like beside a toilet. The tools and extension wand are great though because you can get the tight spots like around the fridge and washing machine. Also there is an attachment that really helps with removing cat hair from my couch.

    I would recommend this to a friend
  • Pros mentioned:
    Attachments, Carpet cleaning, Cord rewind

    Rated 5 out of 5 stars

    This is a win for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point this works very well for me. Put a little tension on the recoil cord before you push the button for optimal results. Cleans very well. Rinseable Hepa filter is huge. So many useable attachments, Suction is such that hose holds onto a golf ball so I didnt have to move furniture good.

    I would recommend this to a friend
  • Pros mentioned:
    Cord rewind

    Rated 5 out of 5 stars

    This is the vacuum that saves marriages.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's be honest, you can't expect much from $150 vacuum. You can't enjoy cleaning, vacuuming, etc. But now you can. I bought this vacuum, it was on sale, and hoping it would do a decent job. I have new carpet, and cannot use a Dys*n, as it will void my carpet warranty. Yeah, weird, I know. So, I purchased this one. Let’s start from the beginning, you only need one Phillips screwdriver, and 3 minutes of your time to put this together. Unscrew, click, click, screw, done. Yeah, that’s it. Now, get your earbuds and get that playlist ready. You know how the glitter from Holiday decorating, gets everywhere and sticks around until Memorial Day? Not anymore. Not with this Hoover Whole House Rewind. That glitter is gone! Gone from the carpet, the crevices of the velvet tufted couch, it sucked every bit of that metallic enemy right up. I’m going to slightly miss the random flakes of glitter gracing roommates faces for half the year, but I am really, really, happy with this vacuum, so I’ll get over the sparkly angel dust. I have three old fake Christmas trees that leave their fake branch crap everywhere, this vacuum sucked it up. All of it. It's little side air flow thing, on the canister, blew a deck of cards off the coffee table....it's powerful. I felt like I was in a commercial. I turned up the volume of my playlist. The cord retraction, is quite quick, so don't watch it, roll up in the canister bottom, too close, it'll get you in the face. I think there's one button, and two levers. Then there’s a couple of attachments, and a wand, that doubles as a microphone. This is PART RIGHT HERE is important….You must use your roller lever, if you want the brush to rotate….some of you won’t read this and will think your vacuum is broke. Your vacuum is not broke. You’ve just come from a broken place with a crappy vacuum in your past, and you’re not ready for all this new technology, it’s all right. Embrace this new vacuum, and all its options. So, kick that lever down, select your carpet - floor pile, and flip the switch on a new relationship. His name is Hoover, and you love him. This is the type of vacuum, that makes you want to pour a bag of soil on your floor, just so you can show everyone, how amazing your vacuum is. “Come over, want some wine? Wanna see my new vacuum, I was telling you about? I know you do!” I know this whole review is a lot, and a little off topic, at points. I’m not even sure where we are at anymore. BUT I will say this. I love this vacuum so much….I bought another. Because we have a whole basement full of carpet. And I’m not sharing this vacuum. I’m old, and I’m not hauling a vacuum up and down a flight of stairs. So, I bought a second one to bring delight to the roommates’ aka family members aka parasites aka tenants, etc., that live down there. At this price, why not buy two? If you’re still with me, down here, in this tunnel of a review, you know how expensive a good vacuum is. Your spouse will quit saying….”Did you vacuum??”…..”Yes, I vacuumed….the Eur*ka vacuum just sucks booty. It’s broken.”……You know how your vacuum always craps out on you right before the Holiday Gathering of Festivities you’re hosting, and Mother in Law is on her way over now. And you would really rather just choke yourself with that stupid old dumb no good vacuum cord, than even go on?? Not anymore, not anymore. This vacuum is not going to fail you. Buy another one. For the other floor in your house. If these are on sale at $99, that’s two pieces of joy for less than the price of a lot of dirt suckers. Just buy it and experience the joy of vacuuming again. You won’t regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Attachments, Cord rewind, Suction
    Cons mentioned:
    Noise level, Weight

    Rated 4 out of 5 stars

    Not Bad!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: The vacuum picks up well, nice attachments, retractable cord, priced well Cons: Heavy to pickup, very loud, and the cord isn’t long. Conclusion: I wouldn’t buy again because of the con reasons but I’m more of a fan of Shark vacuums after owning this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Attachments, Cord rewind, Ease of use

    Rated 5 out of 5 stars

    Excellent Vaccuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It picks up dirt so well. I thought my carpet was clean until I brought this one home and vacuumed. It picked up so much dirt and hair and other things that I had no idea were on my carpet. I love how easy it is to use and all the accessories it came with. It has great power and it's really easy to push and pull. The self retracting cord feature is super awesome too!

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Cons mentioned:
    Noise level, Size

    Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not my favorite vacuum. Very bulky, louder than my last one. Suction is pretty good, but the hose retracts easily and I don’t love the attachments. Not very quick and easy to switch out. I had a cool light on my last one and could see all the debri since I have tile floors. I now see how much I miss that light. Vacuum is very hard to push on carpet. Again works pretty good for suction, but not a great build in my opinion. We have 3 dogs and I need more pet attachments.

    No, I would not recommend this to a friend
    • Brand response from HooverUSA
      Posted .

      Thank you for taking the time to share your feedback regarding your Hoover WindTunnel 2 Whole Home Rewind. We are sorry to hear you are not entirely satisfied with your purchase. We will ensure that this feedback is forwarded to the appropriate department. If you require additional customer service support, please feel free to reach out to us at [email protected] ~Warm Regards, The Hoover Team Hoover

  • Pros mentioned:
    Attachments, Carpet cleaning, Cord rewind
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    16 yr. old boy and 3 dogs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Hoover Wind Tunnel. I like the push peddle to pull in the electrical cord, I like the attachments and long hose. I like how it turns into a smaller unit. I have a teenage son and dogs and this poor thing will be used daily. My only complaint is that it is noisy. Reminds me of a plane taking off :) . I am getting over that because of the great job it does cleaning my hardwood floors and carpet. I would reommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is worth every penny! I’m super happy with this purchase. My old vacuum gave up on me, which I wasn’t surprised as I got it for cheap. With a little higher price came a large return with this vacuum. Works great. A little bulky but I just push it in a closet when not in use. Love how easy it is to clean out the vacuum and never buying a vacuum bag again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Not a fan of the retractable cord and it’s a bit heavy but the unit works very well and is easy to clean/ service. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Cord rewind, Ease of use, Suction
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Hoover doesn’t mess around, this vacuum is amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love everything about it, the cord retracts with a push of a button, the suction is amazing! I have seen pet hair in it that I have never seen my old vacuum pick up and it makes my rugs look brand new! The accessories are amazing and fit well on the vacuum! They thought of everything when making this one. There is a little pincher thing at the top so it holds the cord for you so you don’t have to worry about pulling it out of the way while vacuuming. There is a sensor that turns color when it’s time to clean the filter, very user friendly with easy instructions, easy assembly just add the handle! I will say it is heavier than my last vacuum but it doesn’t bother me. The suction is great and there’s a cool feature to turn off the brush so it doesn’t spin if you don’t want it to.

    I would recommend this to a friend
  • Pros mentioned:
    Attachments, Ease of use

    Rated 5 out of 5 stars

    The "Vaccum"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vaccum w the necessary attachments good power easy to clean you also can see everything you vacuum up

    I would recommend this to a friend
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