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Customer reviews

Rating 4.6 out of 5 stars with 79 reviews

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92%
would recommend
to a friend

Customers are saying

Customers appreciate the powerful suction and ease of use of the WindTunnel MAX HEPA Upright Vacuum, frequently praising its effectiveness on carpets and the convenient long cord. While some find it heavy, many highlight the vacuum's excellent cleaning performance and value for the price. The included attachments are also a plus for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-79 of 79 reviews
  • Rated 5 out of 5 stars

    great sweeper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a bagless and dust everywhere. this one is no mess and really picks up cat hair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum....easy to assemble and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm alway hesitant to believe reviews of products, but this one lived up to all the hype.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum.I use it every day for pet hair. No issues at all with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hoover vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first vacuum I have purchased in years. It is strong and works ell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time to clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this product to do what it needs to do and then some!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Imcredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely should have bought this sooner! Does a great job.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    I'm afraid I can't recommend this vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been in search of a new vacuum and had used several sources before purchasing this Hoover. It was poorly made, did not function well and was incredibly loud. I cannot in good conscience recommend it. However I can't say enough about the customer service representative at Best Buy when I took it back. She was wonderful ! They gave me my credit and I hope to buy a vacuum from them eventually. Still trying to decide which one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Does a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had fun assembling my vacuum. All has been good so far.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken Out Of The Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Certain functions not working from the moment it came out of the box. Clunky to operate. Not as reliable, versatile or functional as old Wind Tunnel versions.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dasappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hose constantly gets clogged up. Dirt doesn't seem to get all the way to the bag. We have to disassemble it to clean it out every few minutes.

    No, I would not recommend this to a friend
    • Brand response from HooverUSA
      Posted .

      Hi Sevierocky! If the hose continues to clog, there may be an area on the vacuum being overlooked. We have some tips that should help. Please try the troubleshooting shown here: http://bit.ly/1jvx3tW, to get your WindTunnel MAX back up and running. Hope this helps! ~Kenya, Hoover Customer Care Hoover

  • Rated 1 out of 5 stars

    Sucks - actually it doesn't!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed. While suction at the end of the hose was adequate pickup of dirt from a medium pile carpet was very poor, even for dirt on the surface. The rotating brushes on the on cleaner were weak, and contact of the vacuum to the rug surface was inadequate. We got this model because we didn't want a bagless cleaner. However we will need to get something else.

    No, I would not recommend this to a friend
    • Brand response from HooverUSA
      Posted .

      Hi Simon! We don't want you to be disappointed. It may sound like the height adjust might be too high. In order to get better action with the brushroll, please try to lower the brushes. If the brushes seem to be getting stuck or are not rotating as fast, the end caps could be jammed. The brushes can be removed and you can remove any hair or debris from the brushes. If the end caps are clean, check to see if the belt is stretched. If further assistance is needed, please call us at 1-800-944-9200 between 8am-6pm EST M-F. We’re here for you! -Michael, Hoover Customer Care Hoover

  • Pros mentioned:
    Cord length, Price

    Rated 5 out of 5 stars

    Fantastic Vacuum!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vacuum after my 22 year old Hoover finally gave out. I knew that I wanted a Hoover since my last one lasted so long--this sweeper does not disappoint! I wanted a bagged model, and I looked at a couple of other models before selecting this one. I love that it has 7 height levels, including a special setting for bare floors. The 29-30 ft cord length lets you vacuum multiple rooms without having to stop and switch outlets--the attachments hose is extendable to 17 ft, and is very flexible and easy to use. I originally thought that I might like a model with the dirty/clean indicator light--but with this sweeper--there is no need for that--I know my floors are clean! This is a sturdy, quality sweeper at reasonable price. FYI--Best Buy matched a lower price that I found online.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    Great Vacuum Cleaner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my Hoover Windtunnel finally died after 23 years I decided to purchase the same model vacuum since the first one lasted so long. This newer model is way better than the older model in every way from the amount of suction, the hand tools, and newer features and the ease of use. I highly recommended this vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Cord length, Suction

    Rated 5 out of 5 stars

    great vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great vacuum. I have had a Windtunnel bagless and a cyclonic bagless - they both worked well but emptying was always such a mess. The HEPA bags are great, I love the vacuum lines I can see on my carpet - lets me know that it's getting down deep! It's got a longer cord than others, which is very handy. Putting it together was easy. Paid $149 - a price match from a competitor - I'd buy it again without hesitation.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Wary at first but so far no complaints

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit wary due to reviews on some other sites, but so far it's no complaints. It's got great power and cleans on the first pass easily. Has nice self-propelling action and easy to maneuver. It's a bit noisy, but hey it's a vacuum cleaner.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    dependable vacumn

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted another vacumn that was dependable and really cleaned well. After owning assorted vacumns at various prices and cleaning all sorts of flooring in various homes, I think Hoover is a really well-priced item. If you can remember to ALWAYS buy at least 12 amps of power, you can never go wrong. 12 amps sucks up anything on any surface. No regrets EVER with 12 amps of power.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little leery about buying a vacuum from Best Buy, but with their price-match guarantee I thought it was worth a try. I did later find the vacuum for less at Sears and had no problem getting the price matched and money back. Overall, I like this vacuum. It is a good deal for the price given the features and performance so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    best vacum for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this vac. picks up better than a bagless one, easy to clean, just throw the bag away.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum works great. We wanted to give a bagged vacuum a try and it does a much better job of picking up cat hair than our bagless one. It's a tad heavy but all bagged ones seem to be heavy.

    I would recommend this to a friend
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