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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 398 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are delighted by the price, light weight, and performance of the 14" Laptop. They appreciate the portability and storage capacity of the device, and many find it easy to use. While some customers wish the screen was larger and had touch screen capabilities, and others would prefer a different processor, overall, customers are pleased with the laptop's features and functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 398 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Incredibly Fast and solid in a thin form factor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned many, many laptops and desktop computers, and regularly have desktop computers specially built with high end components, so I know what a performance computer should be capable of. This laptop has the Intel Core i3 7th generation processor along with a solid state drive, and these two components working together means this is an incredibly fast and solid laptop, in a form factor that’s thin enough to compete in dimensions with a MacBook. I’m still not believing how fast it is, I’m not used to having that experience in a laptop computer. I have a real estate photography business so I download/upload pictures in the field with this laptop, but normally have done image processing at the office because that requires a substantial amount of computing power when processing large format files. A while back I got curious, went ahead and downloaded Adobe Lightroom onto this machine just to see if I could overload it. But nope... this laptop even handed processing large-format commercial imagery without blinking an eye. I don’t write many reviews but I had to stop and write one for this small-form firecracker. Best laptop I’ve ever owned in any size or at any price.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Love my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is very lite weight. I’m not a really big Tech person but it definitely gets the Job done!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Save for something better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When looking for a computer I was looking for the best "quality" at the budget I had at that time. I wish I wasn't so impatient and saved more money for better quality. This computer looks and feels great and also boots up very fast. Unfortunately what's on the inside is not so great. Its challenging to get even my bills paid in a decent time. The computer is slow, a lot of the time when on the internet it says "cannot display this page" or it will load and just give me a white page. My internet is fine and was not out during this time. It's just difficult to get anything done. Next time I am in the market for a computer, I plan to take my time and save up the money to get a decent one. I cant return this computer as I do not have the original packaging as it was thrown out by my husband. Take your time, save a little extra money and get a good quality computer. Dont waste your time or money on this one unless you want to be miserable but, then again we could be miserable together. :)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thin and classy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts longer compared to a laptop with hdd, It is light and fast at browsing the web

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Bloatware

    Rated 5 out of 5 stars

    Great budget laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been waiting the whole year of 2018 to get a deal like this. A $400 laptop with GREAT specs suddenly gets discounted to $289 (before taxes) on Black Friday?! I had problems with the battery on my Lenovo IdeaPad 110 laptop and I was considering sending it to Lenovo for a battery replacement, which would've cost me $30; once I saw this deal, I just had to nab it. And I don't regret it one little bit. It's beautiful, light, has a long-lasting battery, and most of all - faaaaaaast! Startup to lockscreen takes just 1.9 seconds, even less if you disable the startup programs in the Startup tab of the Task Manager. It's got a Samsung PCI-e NVME SSD, which contributed to the fast startup, fast loading times, no lags, and no worries of failure. Two USB 3.0 ports and one USB Type-C port are good enough. No VGA port and DVD drive mean that this laptop is light, but not too light - it's encased in metal. For a $400 laptop. That's amazing. It's got a VERY bright screen, too; just a bit brighter than my $229 Samsung Chromebook 3. They keyboard is great and the touchpad is really good. This is also my first brand-new Windows laptop; I've never experienced Windows 10 being so smooth! However, no gadget is without its flaws. The first one bust its cooling fan within two weeks of owning it, so I had to go back to BestBuy to exchange it. Thankfully, I got it on Black Friday, which meant I had the Holiday Return/Exchange Policy, which expires on January 12, 2019. I found out that this laptop has passive cooling, so you'd have to avoid using the laptop in extreme cold/heat. SoCal's cold weather right now is like Alaska, so I'd advise caution operating the laptop in those conditions. And the amount of bloatware is less than I expected. However, I'd still recommend a fresh install of Windows 10 to free about 10GB of space on the SSD. I may do it sometime in the future, but I don't want to mess with it right now. I'll see with my other SSD if it's worth getting rid of HP's recovery partition and HP bloatware before I do on the laptop's SSD. 128GB is getting too small these days, but I've got a 4TB Seagate Backup Plus, so I don't need to worry. All in all, it's a GREAT laptop for $400, even though I got it for $289 ($317 after taxes). You won't regret this laptop! Thanks HP! You gained back a longtime user of your computers!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Nice lightweight laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife to use for her college classes. She is very happy with it. I feel like it is a pretty solid laptop for the price. She hasn't had any problems. It feels relatively sturdy (some laptops feel like I could crack the plastic casing with little effort if I tried). It works at a reasonable speed. My wife uses it for assignments in MS Office, online courses, and for the internet in general. She doesn't use it on battery power for extended periods of time, but she can get through a few hours of class without worrying about the battery dying.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Love my New HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has proven to be really amazing over the last few weeks. I love how fast the computer runs and the storage. Price was unbeatable on Black Friday. I did have a hardware issue upon receiving the laptop. The cover was warped and I had to return it. I was able to get a new one shipped to me withing a matter of 2-3 business days. Great service from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can't beat it for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little PC will get the job done. It has an i3 with a solid state drive. Where else are you going to find that for the money? I have multiple built PC towers and a gaming laptop. This thing won't touch the performance of those, but it runs what it was intended to without a hitch. Fast boot time, enough power to multitask on office and browser windows. After almost a month of use, I have experienced no slowdowns that a quick reboot didn't resolve. It has great battery life because it isn't a power hungry speed demon. Great for using the office suite, watching videos, school work, and maybe some light gaming. The only 2 potential issues I can foresee are limited hard drive space and overworking the passive cooling. If you need to install lots of large program packages (in which case you should look for more performance), 120GB may not be enough. Likewise if you have lots of photos or videos, get an external drive. Passive cooling on a PC this size usually means you can't game for hours or go on a 2 day Photoshop bender without long term reliability issues.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Light Weight and Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this light weight laptop for college student go to laptop that can take anywhere, great speed and turn on so quickly. The SSD allows it to boot quickly and 8GB is enough for her needs. So far no issues with it.

    I would recommend this to a friend
  • Cons mentioned:
    Bloatware

    Rated 4 out of 5 stars

    Good home laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this when my two year high end laptop suddenly stopped working. My main purpose was just browsing and using some office apps (excel, word) , pdfs etc. and was not using all of the high end features. At that time, this came in as a good deal for my purpose. Screen: It doesn't have a touch screen, but I rarely used it earlier also. The resolution is just fine, as I'm not using it for any high end games. Storage :The storage is just fine since I'm not storing a lot of files. All of my important files are either in an external hard disk or OneDrive. Since it's SSD, the boot time is really fast compared to an HDD. Processor : The processor is not the fastest, but serves the purpose. Bloatware: There were lot of bloatware in the system, which I believe will be there in most laptops unless you get the Signature edition from Microsoft. But, I was able to uninstall most of them. This one was perfect for my home use.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Great Basic Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old HP laptop was 8 years old and I was in desperate need of a new one. While I had originally been looking at Chromebooks, I decided I wanted something more than "apps" on my computer. The price was right on this and after a few weeks I am happy with my choice. The laptop itself is very light (at least compared to my old one) and I am loving the speed and screen quality.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Light weight and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP laptop is very light with plenty of capacity and speed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its great for the features it has

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer it was missing a few things I decided I couldnt live without such as a separate 10 keypad and disc drive which is getting hard to find. I returned it to get something with those features. The staff at Best buy is useless you are on your own there ask a question and they just shrug their shoulders no help at all. This is a great computer for a minimalist

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    Great basic laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop for my mom since she’s a teacher. She doesn’t need the best specs but this laptop is very fast and easy for her to use. If you need something simple for school work it will get the job done. Just recommend getting an external hard drive if plan on saving pictures or lots of other files.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Solid work computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for an employee to use in the clinic. Small and light enough to walk around with from exam rooms and the office. Battery runs all day with no problems. Runs web based software great as well as office and outlook. Nice and fast for basic web and office needs at a great price point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a Christmas present for my husband. It loads pages quickly, has plenty of storage and holds a charge a long time. It does not have a backlit keyboard and the case feels a bit fragile but, for the price, I was more concerned with getting a decent amount of RAM and the Solid State drive.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of the same product for my brothers and they love it. It's light weight, easier to carry. SSD and 8 gb ram ensure fast working experience. I had a bad experience with my another hp laptop but this product is great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great overall laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For just under $300 or a little bit above after tax, you get a capable laptop that can handle day to day web browsing and homework tasks for the college student.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this HP - 14" Laptop ( Intel Core i3 - 8GB Memory - 128GB Solid State Drive - Ash Silver Keyboard Frame) and it helps me a lot -- fast, light weight and working excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Good Laptop on Sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on black friday for $290 it was a really great deal. It has very good performance and battery life. It has about 86 gb of storage after all space windows takes up.

    I would recommend this to a friend
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