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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 979 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the price, ease of use, screen quality, storage, battery life, performance, and weight of the laptop. They appreciate that it is affordable, user-friendly, has a nice display, ample storage, long battery life, fast performance, and is easy to carry around. However, some customers are negative about the fan noise, limited gaming capabilities, S mode, and occasional freezing, particularly during video conferencing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 979 reviews
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Best purchase I ever made.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing HP laptop I am loving it really has stepped up my blogging, super fast processing the download speed is amazing, I love the keyboard keys and I love the big beautiful 15.6 screen also it's light weight so I can take it with me when I'm on the go. I'm so happy with my purchase I bought this HP laptop for working from and I love it quiet keys and overall beautiful layout,

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast, thin, light and bright

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, very light with a very bright and crisp display. The Black Friday price attracted me to the machine and I decided to upgrade even though it wasn’t a necessity. The Machine boots up quickly and run apps and web browsing very fast due to the SSD and other hardware improvements. Quite a difference in speed and weight vs. my 6 year old HP i3 laptop (6gb RAM/750gb HD) this machine replaced. It was very easy to switch from Windows 10 S Mode over to Windows 10 Home. Th”After that, downloading and/ or installing the apps and utilities that I use regularly was very fast and easy. Also, there was a minimal amount of pre installed bloatware to remove. As others have said, the fan can get a bit noisy at times, but that doesn’t bother me. I don’t know about battery life yet in that I’ve only used it on battery once for a few hours. Also, I wasn’t aware that this machine has a fingerprint reader which is a nice feature, but somewhat unreliable. Overall , I’m quite pleased with the machine and would highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop ever nice size screen very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Bought this on sale and it's well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    I Love It

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It has great storage and functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    My dear computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s all that I need! Very good price and a great surprise!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop fast and smooth with no lags at all.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    I love HP

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not a new Lap Top in over 15 years. I cannot afford to spend a lot. This is perfect for me, The memory, the ssd size, The price is what sold me, I don't do as much as some people do. But this is perfect for me, It is faster then I expected. I would buy this again,

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Work Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as well as wireless mouse for work purposes. I didn't need anything crazy expensive or to have all the bells and whistles. This laptop fit my needs perfectly being cost efficient while still having plenty of power and speed to allow me to be "mobile" in my day to day activities making me more efficient as well as serving my clients needs to the fullest.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good reliable laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and reliable. Had for 2 years now and enjoy it.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed, Storage

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Ample storage. Good speed. Fast setup.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Storage

    Rated 5 out of 5 stars

    Outstanding HP Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new HP. It is sleek and compact, yet still has a ton of storage. The set up was easy and quick! It has made my online school experience an A +

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great computer for price.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this computer for 4 months now and it works great. Best Buy helped me pick out a viable option to fit my financial price while also giving me a fast computer for work. This was a great fit for me compared to my expensive old MacBook.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Good value / Surprising power

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace old Visio laptop to work at home. This HP laptop had all the features we needed and was in stock at a great price. Surprising speed and power for remote desktop and portal.

    I would recommend this to a friend
  • Cons mentioned:
    Gaming

    Rated 5 out of 5 stars

    Good value for multi use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a budget laptop this seems high end. If you are a gamer this not for you, but if you want good all round laptop that's easy to move around with then consider this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good performance at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my purchase. It runs well and everything works as it should. I upgraded from Windows 10 S-Mode to Windows 10 Home and then to Windows 11 Home, just to make sure it was fully compatible. I also enabled Device Encryption, which appears to be working fine. I bought an external keyboard+mouse combo and a USB hub, as I'm using the laptop as a desktop replacement. The performance is quite snappy and it can easily handle office tasks, email, internet, etc. which is all that I needed. The 15.6" display is fine for my needs. There are better displays out there, but you will have to pay more. So far it's all good!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great machine at a great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I paid at Best Buy, it can't be beat. Got it for my daughter for highschool because she was using my 10 year old laptop. She said it was very fast and does everything she needs it to do.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    The fan is loud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing product great quality great specs- but the fan sound! The fan is so freaking loud loudest fan I’ve ever had on a computer or laptop! is it a dealbreaker? It might be for most! so in all awesome product except the fan sound

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful laptop. easy to use. Read reviews that commented about fan being loud, It isn't like a jet taking off and don't even notice unless room is quiet. Much faster than my old laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done but slows some

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good enough laptop if you're just streaming and web browsing but if you're trying to do much else it chugs a bit

    I would recommend this to a friend
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